British Business Bank Plc is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | GB-Sheffield: British Business Bank - Customer Journey Mapping |
| Notice type: | Competitive Contract Notice |
| Authority: | British Business Bank Plc |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank This will include translation of’ BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying: How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and Which internal (‘back-stage’) processes underpin the delivery of which customer journeys Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability. |
| Published: | 12/01/2023 15:52 |
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1. Title: GB-Sheffield: British Business Bank - Customer Journey Mapping
2. Awarding Authority:
British Business Bank
Steel City House, West Street, Sheffield, S1 2GQ, United Kingdom
Tel. 02078985794, Email: leila.hodson@british-business-bank.co.uk
Contact: Leila Hodson, Attn: Senior Commercial Manager
3. Contract Type: Services
Sub Type: Management consultant services and related services.
4. Description: Business and management consultancy and related services. British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank
This will include translation of’ BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying:
How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and
Which internal (‘back-stage’) processes underpin the delivery of which customer journeys
Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability.
5. CPV Codes:
79400000 - Business and management consultancy and related services.
6. NUTS Codes :
UK - UNITED KINGDOM
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: UNITED KINGDOM,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category H: 100K to 500K
Currency: GBP
10. Deadline for Expression of Interest: 25/01/2023 12:00:00
11. Address to which they must be sent:
Not Provided
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-Sheffield:-British-Business-Bank---Customer-Journey-Mapping/D45TKXE283
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/D45TKXE283
TKR-2023112-PRO-21901612
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 20/02/2023
Period of Work End date: 19/02/2024
Is this a Framework Agreement?: no
View any Notice Addenda
View Award Notice
Associated Parent Notice
CompetitiveContractNotice - GB-Sheffield: British Business Bank - Customer Journey Mapping
1. Title: GB-Sheffield: British Business Bank - Customer Journey Mapping
2. Awarding Authority:
British Business Bank
Steel City House, West Street, Sheffield, S1 2GQ, United Kingdom
Tel. 02078985794, Email: leila.hodson@british-business-bank.co.uk
Contact: Leila Hodson, Attn: Senior Commercial Manager
3. Contract Type: Services
Sub Type: Management consultant services and related services.
4. Description: Business and management consultancy and related services. British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank
This will include translation of’ BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying:
How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and
Which internal (‘back-stage’) processes underpin the delivery of which customer journeys
Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability.
5. CPV Codes:
79400000 - Business and management consultancy and related services.
6. NUTS Codes :
UK - UNITED KINGDOM
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: UNITED KINGDOM,
8. Reference Attributed by the Awarding Authority:
9. Awarded to:
Lens Consulting Ltd
National ID: 10376323, 59 Westfield Street, Heckmondwike, WF16 9FB, United Kingdom
Tel. 0113 3448640
Contact: Director, Attn: Director
Value Cost: 166,500
Is Awardee likely to subcontract?: Yes Awarded to SME?: Yes
10. Date of Contract Award: 16/02/2023
11. Number of Tenders Received: 10
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=765820641
TKR-202337-PRO-22275149
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 27/02/2023
Period of Work End date: 26/02/2024