British Business Bank Plc has published this notice through Delta eSourcing
| Notice Summary |
|---|
| Title: | GB-Sheffield: British Business Bank - Customer Journey Mapping |
| Notice type: | Competitive Contract Award Notice |
| Authority: | British Business Bank Plc |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | |
| Published: | 07/03/2023 10:44 |
View Full Notice
Associated Parent Notice
CompetitiveContractNotice - GB-Sheffield: British Business Bank - Customer Journey Mapping
1. Title: GB-Sheffield: British Business Bank - Customer Journey Mapping
2. Awarding Authority:
British Business Bank
Steel City House, West Street, Sheffield, S1 2GQ, United Kingdom
Tel. 02078985794, Email: leila.hodson@british-business-bank.co.uk
Contact: Leila Hodson, Attn: Senior Commercial Manager
3. Contract Type: Services
Sub Type: Management consultant services and related services.
4. Description: Business and management consultancy and related services. British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank
This will include translation of’ BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying:
How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and
Which internal (‘back-stage’) processes underpin the delivery of which customer journeys
Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability.
5. CPV Codes:
79400000 - Business and management consultancy and related services.
6. NUTS Codes :
UK - UNITED KINGDOM
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: UNITED KINGDOM,
8. Reference Attributed by the Awarding Authority:
9. Awarded to:
Lens Consulting Ltd
National ID: 10376323, 59 Westfield Street, Heckmondwike, WF16 9FB, United Kingdom
Tel. 0113 3448640
Contact: Director, Attn: Director
Value Cost: 166,500
Is Awardee likely to subcontract?: Yes Awarded to SME?: Yes
10. Date of Contract Award: 16/02/2023
11. Number of Tenders Received: 10
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=765820641
TKR-202337-PRO-22275149
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 27/02/2023
Period of Work End date: 26/02/2024