Disabled Users is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | GB-Glasgow: IVR Review Services |
| Notice type: | Competitive Contract Notice |
| Authority: | Disabled Users |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC’s aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. |
| Published: | 25/01/2024 15:20 |
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1. Title: GB-Glasgow: IVR Review Services
2. Awarding Authority:
Student Loans Company Limited
10 Clyde Place, Glasgow, G5 8DF, United Kingdom
Tel. 01413062000, Email: daisy_buchan@slc.co.uk
Attn: Daisy Buchan
3. Contract Type: Services
Sub Type: Other services.
4. Description: Computer-related professional services. The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC’s aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor.
5. CPV Codes:
72590000 - Computer-related professional services.
6. NUTS Codes :
UKM82 - Glasgow City
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Glasgow City,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category I: 50K to 100K
Currency: GBP
10. Deadline for Expression of Interest: 14/02/2024 12:00:00
11. Address to which they must be sent:
Not Provided
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-Glasgow:-IVR-Review-Services/29V3D64ZKK
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/29V3D64ZKK
TKR-2024125-PRO-25042652
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 14/03/2024
Period of Work End date: 13/03/2026
Is this a Framework Agreement?: no
View any Notice Addenda
View Award Notice
Associated Parent Notice
CompetitiveContractNotice - GB-Glasgow: IVR Review Services
1. Title: GB-Glasgow: IVR Review Services
2. Awarding Authority:
Student Loans Company Limited
10 Clyde Place, Glasgow, G5 8DF, United Kingdom
Tel. 01413062000, Email: Susan_Butcher@slc.co.uk
Attn: Susan Butcher
3. Contract Type: Services
Sub Type: Other services.
4. Description: Computer-related professional services. The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC’s aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor.
5. CPV Codes:
72590000 - Computer-related professional services.
6. NUTS Codes :
UKM82 - Glasgow City
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Glasgow City,
8. Reference Attributed by the Awarding Authority:
9. Awarded to:
Adexchange Media Limited
National ID: 04344957, 1 Vicarage Lane, Sratford, London, E15 4HF, United Kingdom
Tel. 0345 260 8060
Attn: Nick Herbert
Value Cost: 60,000
Is Awardee likely to subcontract?: No Awarded to SME?: Yes
10. Date of Contract Award: 11/03/2024
11. Number of Tenders Received: 3
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=848940762
TKR-2024313-PRO-25488954
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 14/03/2024
Period of Work End date: 13/03/2026