The Student Loans Company Limited has published this notice through Delta eSourcing
| Notice Summary |
|---|
| Title: | GB-Glasgow: IVR Review Services |
| Notice type: | Competitive Contract Award Notice |
| Authority: | The Student Loans Company Limited |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | |
| Published: | 13/03/2024 08:54 |
View Full Notice
Associated Parent Notice
CompetitiveContractNotice - GB-Glasgow: IVR Review Services
1. Title: GB-Glasgow: IVR Review Services
2. Awarding Authority:
Student Loans Company Limited
10 Clyde Place, Glasgow, G5 8DF, United Kingdom
Tel. 01413062000, Email: Susan_Butcher@slc.co.uk
Attn: Susan Butcher
3. Contract Type: Services
Sub Type: Other services.
4. Description: Computer-related professional services. The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC’s aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor.
5. CPV Codes:
72590000 - Computer-related professional services.
6. NUTS Codes :
UKM82 - Glasgow City
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Glasgow City,
8. Reference Attributed by the Awarding Authority:
9. Awarded to:
Adexchange Media Limited
National ID: 04344957, 1 Vicarage Lane, Sratford, London, E15 4HF, United Kingdom
Tel. 0345 260 8060
Attn: Nick Herbert
Value Cost: 60,000
Is Awardee likely to subcontract?: No Awarded to SME?: Yes
10. Date of Contract Award: 11/03/2024
11. Number of Tenders Received: 3
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=848940762
TKR-2024313-PRO-25488954
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 14/03/2024
Period of Work End date: 13/03/2026