The Student Loans Company Limited: Disabled Students’ Allowance (DSA) Supplies and Services

  The Student Loans Company Limited is using Delta eSourcing to run this tender exercise

Notice Summary
Title: Disabled Students’ Allowance (DSA) Supplies and Services
Notice type: Contract Notice
Authority: The Student Loans Company Limited
Nature of contract: Supplies
Procedure: Restricted
Short Description: SLC is seeking to establish a framework agreement with suppliers to deliver the following: assessment of study needs, assistive technology (AT), assistive technology (AT) training, and the associated support services. English and Welsh domiciled DSA customers are in scope, with services extending nationwide. To access DSA support, customers will have a needs assessment appointment with a specialist for a discussion – catered to their individual circumstances – about the best type of support available to them. Assistive technology (AT) supply includes computers and software in addition to a range of other equipment such as ergonomic furniture, computer peripherals (printers and scanners), voice recorders, and other specialist items such as braille readers. AT training and ongoing support are services that will be made available to all DSA customers.
Published: 07/04/2022 18:32
Please note that the deadline for response to this opportunity has passed. However, you can still register or log-into the Delta eSourcing solution to prepare your Supplier Profile for future opportunities.

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UK-Darlington: Computer equipment and supplies.
Section I: Contracting Authority
      I.1) Name and addresses
             Student Loans Company
             Memphis Building, Lingfield Point, McMullen Road, Darlington, DL1 1RW, United Kingdom
             Tel. +44 1413062000, Email: rhod_stone@slc.co.uk
             Contact: Rhod Stone
             Main Address: https://www.gov.uk/government/organisations/student-loans-company
             NUTS Code: UKC13
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided       
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Computer-equipment-and-supplies./RDRBE36R55
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent electronically via https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Computer-equipment-and-supplies./RDRBE36R55 to the abovementioned address       
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Body governed by public law
      I.5) Main activity
            Other activity:

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: Disabled Students’ Allowance (DSA) Supplies and Services       
      Reference Number: 2021-TR-0056
      II.1.2) Main CPV Code:
      30200000 - Computer equipment and supplies.

      II.1.3) Type of contract: SUPPLIES
      II.1.4) Short description: SLC is seeking to establish a framework agreement with suppliers to deliver the following: assessment of study needs, assistive technology (AT), assistive technology (AT) training, and the associated support services. English and Welsh domiciled DSA customers are in scope, with services extending nationwide.
To access DSA support, customers will have a needs assessment appointment with a specialist for a discussion – catered to their individual circumstances – about the best type of support available to them.
Assistive technology (AT) supply includes computers and software in addition to a range of other equipment such as ergonomic furniture, computer peripherals (printers and scanners), voice recorders, and other specialist items such as braille readers. AT training and ongoing support are services that will be made available to all DSA customers.       
      II.1.5) Estimated total value:
      Value excluding VAT: 400,000,000       
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: Yes       
      Tenders may be submitted for: All lots
      Maximum number of lots that may be awarded to one tenderer: 2
      The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not provided

II.2) Description
II.2) Description Lot No. 1
      
      II.2.1) Title: Disabled Students’ Allowance (DSA) Supplies and Services – Geographic Lots       
      Lot No: Lot 1 – Scotland, North West England, North East England, Yorkshire and the Humber       
      II.2.2) Additional CPV codes:
      30213100 - Portable computers.
      30237000 - Parts, accessories and supplies for computers.
      50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment.
      39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products.
      CA69-7 - Ergonomic
      48000000 - Software package and information systems.
      30213000 - Personal computers.
      80510000 - Specialist training services.
      RC05-3 - In information technology
      80533000 - Computer-user familiarisation and training services.
      85140000 - Miscellaneous health services.
      
      II.2.3) Place of performance:
      UKM SCOTLAND
      UKE YORKSHIRE AND THE HUMBER
      UKD NORTH WEST (ENGLAND)
      UKC NORTH EAST (ENGLAND)
      
      II.2.4) Description of procurement: SLC is seeking to establish a framework agreement with suppliers to deliver the following:

Needs Assessments – a one-to-one appointment with a specialist to determine the customers’ specific needs and create their recommended support package.

Assistive Technology (AT) – the supply, delivery and set-up of specialist equipment, for example, a computer, disability-related software and / or ergonomic furniture. Suppliers will select AT items from an approved catalogue maintained by SLC.

Assistive Technology (AT) Training – training on how to use any equipment and/or software that has been recommended.

Support Services – a helpdesk to answer queries and provide information and guidance. Where repairs are necessary, process insurance and warranty claims and provide loan equipment when required. Support services also include processing any upgrades and review of needs requested.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 100,000,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: Yes       
      Description of renewals: The framework will last for 36 months with the option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision. Following this period the framework will be subject to a further procurement exercise.
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged minimum number: 2
            / Maximum number: 3       
      Objective criteria for choosing the limited number of candidates: Candidates will be selected on their demonstrable ability to deliver the core services required and their experience in delivering services to disabled customers.
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       Yes             
      Description of options: Option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: DSA is a non-income assessed grant and is available to eligible higher education customers in full time, part-time, post-graduate and distance learning courses who have a disability as defined under the Equality Act 2010.

SLC is a non-profit making government-owned organisation that administers loans and grants to our customers in colleges and universities in the UK.       
II.2) Description Lot No. 2
      
      II.2.1) Title: Disabled Students’ Allowance (DSA) Supplies and Services – Geographic Lots       
      Lot No: Lot 2 – West Midlands, East Midlands, Wales, Northern Ireland       
      II.2.2) Additional CPV codes:
      30213100 - Portable computers.
      30237000 - Parts, accessories and supplies for computers.
      50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment.
      39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products.
      CA69-7 - Ergonomic
      48000000 - Software package and information systems.
      30213000 - Personal computers.
      80510000 - Specialist training services.
      RC05-3 - In information technology
      80533000 - Computer-user familiarisation and training services.
      85140000 - Miscellaneous health services.
      
      II.2.3) Place of performance:
      UKF EAST MIDLANDS (ENGLAND)
      UKG WEST MIDLANDS (ENGLAND)
      UKL WALES
      UKN NORTHERN IRELAND
      
      II.2.4) Description of procurement: SLC is seeking to establish a framework agreement with suppliers to deliver the following:

Needs Assessments – a one-to-one appointment with a specialist to determine the customers’ specific needs and create their recommended support package.

Assistive Technology (AT) – the supply, delivery and set-up of specialist equipment, for example, a computer, disability-related software and / or ergonomic furniture. Suppliers will select AT items from an approved catalogue maintained by SLC.

Assistive Technology (AT) Training – training on how to use any equipment and/or software that has been recommended.

Support Services – a helpdesk to answer queries and provide information and guidance. Where repairs are necessary, process insurance and warranty claims and provide loan equipment when required. Support services also include processing any upgrades and review of needs requested.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 100,000,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: Yes       
      Description of renewals: The framework will last for 36 months with the option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision. Following this period the framework will be subject to a further procurement exercise.
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged minimum number: 2
            / Maximum number: 3       
      Objective criteria for choosing the limited number of candidates: Candidates will be selected on their demonstrable ability to deliver the core services required and their experience in delivering services to disabled customers.
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       Yes             
      Description of options: Option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: DSA is a non-income assessed grant and is available to eligible higher education customers in full time, part-time, post-graduate and distance learning courses who have a disability as defined under the Equality Act 2010.

SLC is a non-profit making government-owned organisation that administers loans and grants to our customers in colleges and universities in the UK.       
II.2) Description Lot No. 3
      
      II.2.1) Title: Disabled Students’ Allowance (DSA) Supplies and Services – Geographic Lots       
      Lot No: Lot 3 – East England, London       
      II.2.2) Additional CPV codes:
      30213100 - Portable computers.
      30237000 - Parts, accessories and supplies for computers.
      50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment.
      39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products.
      CA69-7 - Ergonomic
      48000000 - Software package and information systems.
      30213000 - Personal computers.
      80510000 - Specialist training services.
      RC05-3 - In information technology
      80533000 - Computer-user familiarisation and training services.
      85140000 - Miscellaneous health services.
      
      II.2.3) Place of performance:
      UKH EAST OF ENGLAND
      UKI LONDON
      
      II.2.4) Description of procurement: SLC is seeking to establish a framework agreement with suppliers to deliver the following:

Needs Assessments – a one-to-one appointment with a specialist to determine the customers’ specific needs and create their recommended support package.

Assistive Technology (AT) – the supply, delivery and set-up of specialist equipment, for example, a computer, disability-related software and / or ergonomic furniture. Suppliers will select AT items from an approved catalogue maintained by SLC.

Assistive Technology (AT) Training – training on how to use any equipment and/or software that has been recommended.

Support Services – a helpdesk to answer queries and provide information and guidance. Where repairs are necessary, process insurance and warranty claims and provide loan equipment when required. Support services also include processing any upgrades and review of needs requested.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 100,000,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: Yes       
      Description of renewals: The framework will last for 36 months with the option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision. Following this period the framework will be subject to a further procurement exercise.
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged minimum number: 2
            / Maximum number: 3       
      Objective criteria for choosing the limited number of candidates: Candidates will be selected on their demonstrable ability to deliver the core services required and their experience in delivering services to disabled customers.
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       Yes             
      Description of options: Option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: DSA is a non-income assessed grant and is available to eligible higher education customers in full time, part-time, post-graduate and distance learning courses who have a disability as defined under the Equality Act 2010.

SLC is a non-profit making government-owned organisation that administers loans and grants to our customers in colleges and universities in the UK.       
II.2) Description Lot No. 4
      
      II.2.1) Title: Disabled Students’ Allowance (DSA) Supplies and Services – Geographic Lots       
      Lot No: Lot 4 – South West England, South East England       
      II.2.2) Additional CPV codes:
      30213100 - Portable computers.
      30237000 - Parts, accessories and supplies for computers.
      50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment.
      39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products.
      CA69-7 - Ergonomic
      48000000 - Software package and information systems.
      30213000 - Personal computers.
      80510000 - Specialist training services.
      RC05-3 - In information technology
      80533000 - Computer-user familiarisation and training services.
      85140000 - Miscellaneous health services.
      
      II.2.3) Place of performance:
      UKJ SOUTH EAST (ENGLAND)
      UKK SOUTH WEST (ENGLAND)
      
      II.2.4) Description of procurement: SLC is seeking to establish a framework agreement with suppliers to deliver the following:

Needs Assessments – a one-to-one appointment with a specialist to determine the customers’ specific needs and create their recommended support package.

Assistive Technology (AT) – the supply, delivery and set-up of specialist equipment, for example, a computer, disability-related software and / or ergonomic furniture. Suppliers will select AT items from an approved catalogue maintained by SLC.

Assistive Technology (AT) Training – training on how to use any equipment and/or software that has been recommended.

Support Services – a helpdesk to answer queries and provide information and guidance. Where repairs are necessary, process insurance and warranty claims and provide loan equipment when required. Support services also include processing any upgrades and review of needs requested.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 100,000,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: Yes       
      Description of renewals: The framework will last for 36 months with the option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision. Following this period the framework will be subject to a further procurement exercise.
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged minimum number: 2
            / Maximum number: 3       
      Objective criteria for choosing the limited number of candidates: Candidates will be selected on their demonstrable ability to deliver the core services required and their experience in delivering services to disabled customers.
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       Yes             
      Description of options: Option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision.
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: DSA is a non-income assessed grant and is available to eligible higher education customers in full time, part-time, post-graduate and distance learning courses who have a disability as defined under the Equality Act 2010.

SLC is a non-profit making government-owned organisation that administers loans and grants to our customers in colleges and universities in the UK.       


Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
      No applicable    
      III.1.2) Economic and financial standing          
      Selection criteria as stated in the procurement documents       
      List and brief description of selection criteria:       
      Not Provided    
      Minimum level(s) of standards possibly required (if applicable) :       
      Not Provided    
      III.1.3) Technical and professional ability    
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:       
      Not Provided      
      Minimum level(s) of standards possibly required (if applicable) :          
      Not Provided   
      III.1.5) Information about reserved contracts (if applicable)   
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No       
      The execution of the contract is restricted to the framework of sheltered employment programmes: No    
      
   III.2) Conditions related to the contract
         
      III.2.2) Contract performance conditions       
      The service will have a number of KPIs in place to manage the performance of the various elements of the service.          
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description RESTRICTED
      IV.1.1) Type of procedure: Restricted   
   
   IV.1.3) Information about a framework agreement or a dynamic purchasing system    
         The procurement involves the establishment of a framework agreement    
         Framework agreement with several operators       
         Envisaged maximum number of participants to the framework agreement: 4               
         The procurement involves the setting up of a dynamic purchasing system - NO    
         In the case of framework agreements justification for any duration exceeding 4 years: Due to the expectation of the time and investment required by both SLC and suppliers in putting in place the new service, SLC has determined to make the contract 5 years in duration in total (3 years with an option to extend by up to 2 x 1year) to allow sufficient benefit from the service to be achieved in that period.    
   
   
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes       
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: 2022/S 000 - 003278       
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 20/05/2022 Time: 12:00
      IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates: 17/06/2022       
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,       
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
         Duration in month(s): 6
      
      

Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: Yes    
   Estimated timing for further notices to be published: June 2026
   VI.2) Information about electronic workflows
   Electronic ordering will be used Yes       
   Electronic invoicing will be accepted Yes       
   Electronic payment will be used Yes       
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Computer-equipment-and-supplies./RDRBE36R55

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/RDRBE36R55
   VI.4) Procedures for review
   VI.4.1) Review body:
             Student Loans Company
       100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
       Tel. +44 1413062109
   VI.4.2) Body responsible for mediation procedures:
             Student Loans Company
          100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
          Tel. +44 1413062109
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:    
    Not Provided    
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
Not provided
   VI.5) Date Of Dispatch Of This Notice: 07/04/2022

Annex A


View any Notice Addenda

Disabled Students’ Allowance (DSA) Supplies and Services

UK-Darlington: Computer equipment and supplies.

Section I: Contracting authority/entity (as stated in the original notice)

I.1) Name and addresses
       Student Loans Company
       Memphis Building, Lingfield Point, McMullen Road, Darlington, DL1 1RW, United Kingdom
       Tel. +44 1413062000, Email: rhod_stone@slc.co.uk
       Contact: Rhod Stone
       Main Address: https://www.gov.uk/government/organisations/student-loans-company
       NUTS Code: UKC13

Section II: Object (as stated in the original notice)

II.1) Scope of the procurement
   
   II.1.1) Title: Disabled Students’ Allowance (DSA) Supplies and Services      Reference number: 2021-TR-0056      
   II.1.2) Main CPV code:
      30200000 - Computer equipment and supplies.
   
   II.1.3) Type of contract: SUPPLIES   
   II.1.4) Short Description: SLC is seeking to establish a framework agreement with suppliers to deliver the following: assessment of study needs, assistive technology (AT), assistive technology (AT) training, and the associated support services. English and Welsh domiciled DSA customers are in scope, with services extending nationwide.
To access DSA support, customers will have a needs assessment appointment with a specialist for a discussion – catered to their individual circumstances – about the best type of support available to them.
Assistive technology (AT) supply includes computers and software in addition to a range of other equipment such as ergonomic furniture, computer peripherals (printers and scanners), voice recorders, and other specialist items such as braille readers. AT training and ongoing support are services that will be made available to all DSA customers.

Section VI: Complementary information

V1.5) Date of dispatch of this notice: 12/05/2022

VI.6) Original notice reference:

   Notice Reference:    2022 - 450158   
   Notice number in OJ S:    2022/S 000 - 009432
   Date of dispatch of the original notice: 07/04/2022

Section VII: Changes

VII.1) Information to be changed or added

      VII.1.1) Reason for change: Modification of original information submitted by the contracting authority    
      
      VII.1.2) Text to be corrected in original notice No: 1
                  
         Section Number: II.2          
         Lot No: 1          
         Place of text to be modified: II.2.9          
         Instead of: Envisaged Minimum Number: 2
Maximum Number: 3          
         Read: Envisaged Minimum Number: 5
Maximum Number: 8
                                    
      
      VII.1.2) Text to be corrected in original notice No: 2
                  
         Section Number: II.2          
         Lot No: 2          
         Place of text to be modified: II.2.9          
         Instead of: Envisaged Minimum Number: 2
Maximum Number: 3          
         Read: Envisaged Minimum Number: 5
Maximum Number: 8
                                    
      
      VII.1.2) Text to be corrected in original notice No: 3
                  
         Section Number: II.2          
         Lot No: 3          
         Place of text to be modified: II.2.9          
         Instead of: Envisaged Minimum Number: 2
Maximum Number: 3          
         Read: Envisaged Minimum Number: 5
Maximum Number: 8
                                    
      
      VII.1.2) Text to be corrected in original notice No: 4
                  
         Section Number: II.2          
         Lot No: 4          
         Place of text to be modified: II.2.9          
         Instead of: Envisaged Minimum Number: 2
Maximum Number: 3          
         Read: Envisaged Minimum Number: 5
Maximum Number: 8
                                    
   
VII.2) Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Computer-equipment-and-supplies./RDRBE36R55

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/RDRBE36R55


View Award Notice

UK-Darlington: Computer equipment and supplies.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Student Loans Company
       Memphis Building, Lingfield Point, McMullen Road, Darlington, DL1 1RW, United Kingdom
       Tel. +44 1413062000, Email: rhod_stone@slc.co.uk
       Contact: Rhod Stone
       Main Address: https://www.gov.uk/government/organisations/student-loans-company
       NUTS Code: UKC13

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Other activity: Processing of Student Finance

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Disabled Students’ Allowance (DSA) Supplies and Services            
      Reference number: 2021-TR-0056

      II.1.2) Main CPV code:
         30200000 - Computer equipment and supplies.


      II.1.3) Type of contract: SUPPLIES

      II.1.4) Short description: SLC is seeking to establish a framework agreement with suppliers to deliver the following: assessment of study needs, assistive technology (AT), assistive technology (AT) training, and the associated support services. English and Welsh domiciled DSA customers are in scope, with services extending nationwide. To access DSA support, customers will have a needs assessment appointment with a specialist for a discussion – catered to their individual circumstances – about the best type of support available to them. Assistive technology (AT) supply includes computers and software in addition to a range of other equipment such as ergonomic furniture, computer peripherals (printers and scanners), voice recorders, and other specialist items such as braille readers. AT training and ongoing support are services that will be made available to all DSA customers.

      II.1.6) Information about lots
         This contract is divided into lots: Yes
                              
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 400,000,000
                  
         Currency:GBP            

   II.2) Description (lot no. 1)
   

      II.2.1) Title:Disabled Students’ Allowance (DSA) Supplies and Services – Geographic Lots   
      Lot No:Lot 1 – Scotland, North West England, North East England, Yorkshire and the Humber

      II.2.2) Additional CPV code(s):
            30213100 - Portable computers.
            30237000 - Parts, accessories and supplies for computers.
            50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment.
            39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products.
               CA69-7 - Ergonomic
            48000000 - Software package and information systems.
            30213000 - Personal computers.
            80510000 - Specialist training services.
               RC05-3 - In information technology
            80533000 - Computer-user familiarisation and training services.
            85140000 - Miscellaneous health services.


      II.2.3) Place of performance
      Nuts code:
      UKM - SCOTLAND
      UKE - YORKSHIRE AND THE HUMBER
      UKD - NORTH WEST (ENGLAND)
      UKC - NORTH EAST (ENGLAND)
   
      Main site or place of performance:
      SCOTLAND
      YORKSHIRE AND THE HUMBER
      NORTH WEST (ENGLAND)
      NORTH EAST (ENGLAND)
             

      II.2.4) Description of the procurement: SLC is seeking to establish a framework agreement with suppliers to deliver the following: Needs Assessments – a one-to-one appointment with a specialist to determine the customers’ specific needs and create their recommended support package. Assistive Technology (AT) – the supply, delivery and set-up of specialist equipment, for example, a computer, disability-related software and / or ergonomic furniture. Suppliers will select AT items from an approved catalogue maintained by SLC. Assistive Technology (AT) Training – training on how to use any equipment and/or software that has been recommended. Support Services – a helpdesk to answer queries and provide information and guidance; provision of resolution of repairs and breakages; and loan equipment when required. Support services also include processing any upgrades and review of needs requested.

      II.2.5) Award criteria:
      Quality criterion - Name: Delivery of the DSA Process / Weighting: 5
      Quality criterion - Name: Performing Needs Assessment / Weighting: 8
      Quality criterion - Name: Equipment Provision & Support / Weighting: 8
      Quality criterion - Name: Provision of Assistive Technology Training / Weighting: 8
      Quality criterion - Name: Service Management and Administration / Weighting: 5
      Quality criterion - Name: Transition Planning and Management / Weighting: 8
      Quality criterion - Name: Quality and Continuous Improvement / Weighting: 6
      Quality criterion - Name: Data Security / Weighting: 2
      Quality criterion - Name: Lot Specific Question / Weighting: 5
      Quality criterion - Name: Presentation / Weighting: 5
      Quality criterion - Name: Social Value / Weighting: 10
                  
      Price - Weighting: 30
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:Option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: DSA is a non-income assessed grant and is available to eligible higher education customers in full time, part-time, post-graduate and distance learning courses who have a disability as defined under the Equality Act 2010. SLC is a non-profit making government-owned organisation that administers loans and grants to our customers in colleges and universities in the UK.

   II.2) Description (lot no. 2)
   

      II.2.1) Title:Disabled Students’ Allowance (DSA) Supplies and Services – Geographic Lots   
      Lot No:Lot 2 – West Midlands, East Midlands, Wales, Northern Ireland

      II.2.2) Additional CPV code(s):
            30213100 - Portable computers.
            30237000 - Parts, accessories and supplies for computers.
            50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment.
            39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products.
               CA69-7 - Ergonomic
            48000000 - Software package and information systems.
            30213000 - Personal computers.
            80510000 - Specialist training services.
               RC05-3 - In information technology
            80533000 - Computer-user familiarisation and training services.
            85140000 - Miscellaneous health services.


      II.2.3) Place of performance
      Nuts code:
      UKF - EAST MIDLANDS (ENGLAND)
      UKG - WEST MIDLANDS (ENGLAND)
      UKL - WALES
      UKN - NORTHERN IRELAND
   
      Main site or place of performance:
      EAST MIDLANDS (ENGLAND)
      WEST MIDLANDS (ENGLAND)
      WALES
      NORTHERN IRELAND
             

      II.2.4) Description of the procurement: SLC is seeking to establish a framework agreement with suppliers to deliver the following: Needs Assessments – a one-to-one appointment with a specialist to determine the customers’ specific needs and create their recommended support package. Assistive Technology (AT) – the supply, delivery and set-up of specialist equipment, for example, a computer, disability-related software and / or ergonomic furniture. Suppliers will select AT items from an approved catalogue maintained by SLC. Assistive Technology (AT) Training – training on how to use any equipment and/or software that has been recommended. Support Services – a helpdesk to answer queries and provide information and guidance; provision of resolution of repairs and breakages; and loan equipment when required. Support services also include processing any upgrades and review of needs requested.

      II.2.5) Award criteria:
      Quality criterion - Name: Delivery of the DSA Process / Weighting: 5
      Quality criterion - Name: Performing Needs Assessment / Weighting: 8
      Quality criterion - Name: Equipment Provision & Support / Weighting: 8
      Quality criterion - Name: Provision of Assistive Technology Training / Weighting: 8
      Quality criterion - Name: Service Management and Administration / Weighting: 5
      Quality criterion - Name: Transition Planning and Management / Weighting: 8
      Quality criterion - Name: Quality and Continuous Improvement / Weighting: 6
      Quality criterion - Name: Data Security / Weighting: 2
      Quality criterion - Name: Lot Specific Question / Weighting: 5
      Quality criterion - Name: Presentation / Weighting: 5
      Quality criterion - Name: Social Value / Weighting: 10
                  
      Price - Weighting: 30
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:Option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: DSA is a non-income assessed grant and is available to eligible higher education customers in full time, part-time, post-graduate and distance learning courses who have a disability as defined under the Equality Act 2010. SLC is a non-profit making government-owned organisation that administers loans and grants to our customers in colleges and universities in the UK.

   II.2) Description (lot no. 3)
   

      II.2.1) Title:Disabled Students’ Allowance (DSA) Supplies and Services – Geographic Lots   
      Lot No:Lot 3 – East England, London

      II.2.2) Additional CPV code(s):
            30213100 - Portable computers.
            30237000 - Parts, accessories and supplies for computers.
            50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment.
            39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products.
               CA69-7 - Ergonomic
            48000000 - Software package and information systems.
            30213000 - Personal computers.
            80510000 - Specialist training services.
               RC05-3 - In information technology
            80533000 - Computer-user familiarisation and training services.
            85140000 - Miscellaneous health services.


      II.2.3) Place of performance
      Nuts code:
      UKH - EAST OF ENGLAND
      UKI - LONDON
   
      Main site or place of performance:
      EAST OF ENGLAND
      LONDON
             

      II.2.4) Description of the procurement: SLC is seeking to establish a framework agreement with suppliers to deliver the following: Needs Assessments – a one-to-one appointment with a specialist to determine the customers’ specific needs and create their recommended support package. Assistive Technology (AT) – the supply, delivery and set-up of specialist equipment, for example, a computer, disability-related software and / or ergonomic furniture. Suppliers will select AT items from an approved catalogue maintained by SLC. Assistive Technology (AT) Training – training on how to use any equipment and/or software that has been recommended. Support Services – a helpdesk to answer queries and provide information and guidance; provision of resolution of repairs and breakages; and loan equipment when required. Support services also include processing any upgrades and review of needs requested.

      II.2.5) Award criteria:
      Quality criterion - Name: Delivery of the DSA Process / Weighting: 5
      Quality criterion - Name: Performing Needs Assessment / Weighting: 8
      Quality criterion - Name: Equipment Provision & Support / Weighting: 8
      Quality criterion - Name: Provision of Assistive Technology Training / Weighting: 8
      Quality criterion - Name: Service Management and Administration / Weighting: 5
      Quality criterion - Name: Transition Planning and Management / Weighting: 8
      Quality criterion - Name: Quality and Continuous Improvement / Weighting: 6
      Quality criterion - Name: Data Security / Weighting: 2
      Quality criterion - Name: Lot Specific Question / Weighting: 5
      Quality criterion - Name: Presentation / Weighting: 5
      Quality criterion - Name: Social Value / Weighting: 10
                  
      Price - Weighting: 30
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:Option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: DSA is a non-income assessed grant and is available to eligible higher education customers in full time, part-time, post-graduate and distance learning courses who have a disability as defined under the Equality Act 2010. SLC is a non-profit making government-owned organisation that administers loans and grants to our customers in colleges and universities in the UK.

   II.2) Description (lot no. 4)
   

      II.2.1) Title:Disabled Students’ Allowance (DSA) Supplies and Services – Geographic Lots   
      Lot No:Lot 4 – South West England, South East England

      II.2.2) Additional CPV code(s):
            30213100 - Portable computers.
            30237000 - Parts, accessories and supplies for computers.
            50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment.
            39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products.
               CA69-7 - Ergonomic
            48000000 - Software package and information systems.
            30213000 - Personal computers.
            80510000 - Specialist training services.
               RC05-3 - In information technology
            80533000 - Computer-user familiarisation and training services.
            85140000 - Miscellaneous health services.


      II.2.3) Place of performance
      Nuts code:
      UKJ - SOUTH EAST (ENGLAND)
      UKK - SOUTH WEST (ENGLAND)
   
      Main site or place of performance:
      SOUTH EAST (ENGLAND)
      SOUTH WEST (ENGLAND)
             

      II.2.4) Description of the procurement: SLC is seeking to establish a framework agreement with suppliers to deliver the following: Needs Assessments – a one-to-one appointment with a specialist to determine the customers’ specific needs and create their recommended support package. Assistive Technology (AT) – the supply, delivery and set-up of specialist equipment, for example, a computer, disability-related software and / or ergonomic furniture. Suppliers will select AT items from an approved catalogue maintained by SLC. Assistive Technology (AT) Training – training on how to use any equipment and/or software that has been recommended. Support Services – a helpdesk to answer queries and provide information and guidance; provision of resolution of repairs and breakages; and loan equipment when required. Support services also include processing any upgrades and review of needs requested.

      II.2.5) Award criteria:
      Quality criterion - Name: Delivery of the DSA Process / Weighting: 5
      Quality criterion - Name: Performing Needs Assessment / Weighting: 8
      Quality criterion - Name: Equipment Provision & Support / Weighting: 8
      Quality criterion - Name: Provision of Assistive Technology Training / Weighting: 8
      Quality criterion - Name: Service Management and Administration / Weighting: 5
      Quality criterion - Name: Transition Planning and Management / Weighting: 8
      Quality criterion - Name: Quality and Continuous Improvement / Weighting: 6
      Quality criterion - Name: Data Security / Weighting: 2
      Quality criterion - Name: Lot Specific Question / Weighting: 5
      Quality criterion - Name: Presentation / Weighting: 5
      Quality criterion - Name: Social Value / Weighting: 10
                  
      Price - Weighting: 30
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:Option to extend for a further 2 x 12 month periods at the buyer's discretion and subject to satisfactory service provision.

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: DSA is a non-income assessed grant and is available to eligible higher education customers in full time, part-time, post-graduate and distance learning courses who have a disability as defined under the Equality Act 2010. SLC is a non-profit making government-owned organisation that administers loans and grants to our customers in colleges and universities in the UK.


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Restricted


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: Yes       
      A dynamic purchasing system was set up: No

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2022/S 000-003278
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: 2021-TR-0056    
   Lot Number: 1    
   Title: Disabled Students’ Allowance (DSA) Supplies and Services

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 10/07/2023

      V.2.2) Information about tenders
         Number of tenders received: 8
         Number of tenders received from SMEs: 3 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 8

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Study Tech Limited, 14762480
             Equilibrium House, Mansion Close, Moulton Park Industrial Estate, Northampton, NN3 6RU, United Kingdom
             NUTS Code: UK
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 100,000,000          
         Total value of the contract/lot: 100,000,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: Yes
                  Value or proportion likely to be subcontracted to third parties:
                  
                  
         Short description of the part of the contract to be subcontracted:
          Not Provided          

Award Of Contract (No.2)

   Contract No: 2021-TR-0056-2    
   Lot Number: 2    
   Title: Disabled Students’ Allowance (DSA) Supplies and Services

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 07/07/2023

      V.2.2) Information about tenders
         Number of tenders received: 8
         Number of tenders received from SMEs: 4 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 8

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Capita Business Services Limited, 02299747
             65 Gresham Street, London, EC2V 7NQ, United Kingdom
             NUTS Code: UK
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 100,000,000          
         Total value of the contract/lot: 100,000,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: Yes
                  Value or proportion likely to be subcontracted to third parties:
                  
                  
         Short description of the part of the contract to be subcontracted:
          Not Provided          

Award Of Contract (No.3)

   Contract No: 2021-TR-0056-3    
   Lot Number: 3    
   Title: Disabled Students’ Allowance (DSA) Supplies and Services

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 07/07/2023

      V.2.2) Information about tenders
         Number of tenders received: 8
         Number of tenders received from SMEs: 3 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 8

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Capita Business Services Limited, 02299747
             65 Gresham Street, London, EC2V 7NQ, United Kingdom
             NUTS Code: UK
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 100,000,000          
         Total value of the contract/lot: 100,000,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: Yes
                  Value or proportion likely to be subcontracted to third parties:
                  
                  
         Short description of the part of the contract to be subcontracted:
          Not Provided          

Award Of Contract (No.4)

   Contract No: 2021-TR-0056-4    
   Lot Number: 4    
   Title: Disabled Student Allowances' (DSA) Supplies and Services

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 10/07/2023

      V.2.2) Information about tenders
         Number of tenders received: 7
         Number of tenders received from SMEs: 3 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 7

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Study Tech Limited, 14762480
             Equilibrium House, Mansion Close, Moulton Park Industrial Estate, Northampton, NN3 6RU, United Kingdom
             NUTS Code: UK
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 100,000,000          
         Total value of the contract/lot: 100,000,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: Yes
                  Value or proportion likely to be subcontracted to third parties:
                  
                  
         Short description of the part of the contract to be subcontracted:
          Not Provided          
Section VI: Complementary information

   VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=768717239

   VI.4) Procedures for review

      VI.4.1) Review body
          Student Loans Company
          100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
          Tel. +44 1413062109

      VI.4.2) Body responsible for mediation procedures
          Student Loans Company
          100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
          Tel. +44 1413062109

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 20/07/2023