London Legacy Development Corporation: LLDC Group Customer Relationship Management System

UK-London: Customer Relation Management software package.


Preliminary Questions
   This notice is for prior information only: Yes
   This notice aims at reducing time-limits for receipt of tenders: No
   This notice is a call for competition: No
         
Section I: Contracting Authority

I.1) Name and addresses:
       London Legacy Development Corporation
       5 Endeavour Square, London, E20 1JN, United Kingdom
       Tel. +44 123456789, Email: RobertHughes@londonlegacy.co.uk
       Contact: Fotis Bountalis
       Main Address: https://www.queenelizabetholympicpark.co.uk/, Address of the buyer profile: https://www.queenelizabetholympicpark.co.uk/
       NUTS Code: UKI4
      Specifications and additional documents: As Above
I.2) Joint procurement:
   The contract involves joint procurement: No.
   The contract is awarded by a central purchasing body: Yes .

I.3) Communication          
   Further information can be obtained from: the above mentioned address

I.4) Type of the contracting authority    
   Other type:: Mayoral Corporation
I.5) Main activity:    
   Other activity: Regeneration

Section II: Object
      
II.1) Scope of the procurement - 1
   II.1.1) Title: LLDC Group Customer Relationship Management System    
          Reference number: PIP-222810-02
   II.1.2) Common Procurement Vocabulary:       
      48445000 - Customer Relation Management software package.
   II.1.3) Type of contract: SUPPLIES
   II.1.4) Short description:    
      Audience Profiling and Customer Relationship Management Solution System for LLDC & LLDC Group. This Market Sounding Questionnaire (MSQ) is issued by London Legacy Development Corporation (LLDC ) and seeks to obtain market feedback in relation Customer Relationship Management (CRM) System for Queen Elizabeth Olympic Park (QUEOP). The primary focus is to better understand market/supplier appetite, capacity and capability, as well as perceived risks and opportunities. LLDC is part of the Greater London Authority family led by Mayor of London. Feedback Request: Feedback is requested in relation to the proposal described within this document. Your feedback is important as it will allow views from the market to inform the development and finalisation of the procurement strategy. LLDC would greatly appreciate your feedback in the form of a response to the questionnaire. All responses will be treated confidentially. Following analysis, a high level summary report will be issued to participants of the market engagement giving an overview of the general themes and findings, but no participant will be mentioned by name in the report. This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind LLDC to any particular approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent. For your feedback to be taken into account, your completed MSQ must be received by 20 November 2023. To participate to the EME, please use https://forms.office.com/e/SqJNx0AAaY          
   II.1.5) Estimated total value:       
      Value excluding VAT (give figures only) : 300,000 - GBP
   II.1.6) Information about lots:
      This contract is divided into lots: No          
      Maximum number of lots that may be awarded to one tenderer: Not Provided       
      The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not Provided

II.2) Lot Description    
   II.2.3) Place of performance:       
      Region Codes:               
         UKI4 - Inner London – East    
   II.2.4) Description of the procurement:       
      LLDC would like to procure an IT software for Customer Relationship System (CRM). Within this PIN notice are running an Early Market Engagement.The Early Market Engagement (EME) for the LLDC Group CRM System is a strategic step to gather essential information, assess vendor suitability, and lay the groundwork for a successful CRM system implementation tailored to the unique needs of LLDCs. feedback is requested in relation to the proposal described within this document. Your feedback is important as it will allow views from the market to inform the development and finalisation of the procurement strategy. LLDC would greatly appreciate your feedback in the form of a response to the questionnaire. All responses will be treated confidentially. Following analysis, a high level summary report will be issued to participants of the market engagement giving an overview of the general themes and findings, but no participant will be mentioned by name in the report. This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind LLDC to any particular approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent. For your feedback to be taken into account, your completed MSQ must be received by 20 November 2023. Please use the: https://forms.office.com/e/SqJNx0AAaY LLDC will manage the early market engagement process in an open and transparent manner to maximise the possible benefits. Direct or indirect canvassing of any LLDC employee or agent concerning this requirement, or any attempt to procure information from any LLDC employee or agent concerning this Prior Information Notice outside of the formal process described in this document may result in disqualification from consideration for any future procurement activity. This Prior Information Notice is issued solely for the purpose of conducting a market engagement exercise and does not constitute any commitment by LLDC to undertake any public procurement exercise in the future. LLDC will not enter into a contract based solely on the responses to this Prior Information Notice and no information contained in this document or in any communication made between LLDC and any interested party in connection with this shall be relied upon as constituting a contract, agreement or representation that any contract shall be offered.    
   II.2.14) Additional information          
      LLDC is under no obligation to follow up this market engagement exercise in any way or with any interested parties. LLDC is not liable for any costs, fees or expenses incurred by any party participating in this market engagement exercise. LLDC cannot guarantee it will incorporate all or any feedback received into any subsequent procurement process.    


II.3) Estimated Date of publication
         22/01/2024
      
      
Section IV: Procedure   

IV.1) Description       
   IV.1.8) Information about Government Procurement Agreement (GPA )
         The contract is covered by the Government Procurement Agreement (GPA) - YES

Section VI: Complementary Information    
VI.3) Additional Information:       
   To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=816066326
GO-20231023-PRO-24253465 TKR-20231023-PRO-24253464        

VI.5) Date Of Dispatch Of This Notice: 23/10/2023