Portsmouth Water Limited: CRM & Billing System

UK-Havant: Customer Relation Management software development services.

Section I: Contracting Entity

   I.1) Name, Addresses and Contact Point(s):
             Portsmouth Water
             PO Box 8, West Street, Havant, PO9 1LG, United Kingdom
             Tel. +44 7918317436, Email: paul.swaine@portsmouthwater.co.uk
             Contact: Paul Swaine
             Main Address: https://www.portsmouthwater.co.uk/, Address of the buyer profile: https://portsmouthwater.delta-esourcing.com/
             NUTS Code: UKJ

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.6) Main activity:
      Water



Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: CRM & Billing System            
      Reference number: Not Provided

      II.1.2) Main CPV code:
         72212445 - Customer Relation Management software development services.
      

      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.

      II.1.6) Information about lots
         This contract is divided into lots: No

      
   II.2) Description

      II.2.1) Title: Not Provided       
      Lot No: Not Provided

      II.2.2) Additional CPV code(s):
            48445000 - Customer Relation Management software package.
            48444100 - Billing system.
            72212445 - Customer Relation Management software development services.
            64210000 - Telephone and data transmission services.
            72415000 - World wide web WWW site operation host services.
            48100000 - Industry specific software package.
            48333000 - Contact management software package.
            48480000 - Sales, marketing and Business intelligence software package.
            48500000 - Communication and multimedia software package.
            48510000 - Communication software package.
            51000000 - Installation services (except software).
            72200000 - Software programming and consultancy services.
            72227000 - Software integration consultancy services.
            72263000 - Software implementation services.
            72265000 - Software configuration services.
            72267000 - Software maintenance and repair services.
            64216110 - Electronic data exchange services.
            72300000 - Data services.


      II.2.3) Place of performance
      Nuts code:
      UKJ - SOUTH EAST (ENGLAND)
   
      Main site or place of performance:
      SOUTH EAST (ENGLAND)
             

      II.2.4) Description of the procurement: Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.


      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided




Section IV: Procedure

IV.1) Description

   IV.1.1) Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
      Notice number in the OJ S: 2022/S 000-032095
            

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No




Section V: Award of contract

Award Of Contract (No.1)
   
   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Not Provided

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 19/06/2023

      V.2.2) Information about tenders

         Agree to publish? Yes

         Number of tenders received: 8
         Number of tenders received from SMEs: 0 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 3          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 8          

         The contract has been awarded to a group of economic operators: No

      V.2.3) Name and address of the contractor

         Agree to publish? Yes
         
         Contractor (No.1)
             Kraken Technologies Limited, 12014731
             5th Floor, UK House, 164-182 Oxford Street, London, W1D 1NN, United Kingdom
             Internet address: https://kraken.tech/
             NUTS Code: UKI3
            The contractor is an SME: No



      V.2.5) Information about subcontracting

         The contract is likely to be subcontracted: No
         

      V.2.6) Price paid for bargain purchases

         Value excluding VAT: Not Provided          
         Currency: Not Provided




Section VI: Complementary information

   VI.3) Additional information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=795912343

   VI.4) Procedures for review

      VI.4.1) Review body
          Portsmouth Water
          PO BOX 8, Havant, PO9 1LG, United Kingdom

      VI.4.2) Body responsible for mediation procedures
         Not Provided

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 17/07/2023