Watford Borough Council: Retrofit Home (Domestic) Energy Efficiency Works - Managing Agents

UK-Rickmansworth: Construction project management services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Watford Borough Council
       Three Rivers House, Northway, Rickmansworth, WD3 1RL, United Kingdom
       Tel. +44 1923278370, Email: derek.hatcher@watford.gov.uk
       Contact: Lisa Cook
       Main Address: https://www.watford.gov.uk
       NUTS Code: UKH23

   I.2) Joint procurement:
      The contract involves joint procurement: Yes          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Regional or local authority

   I.5) Main activity:
      Housing and community amenities

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Retrofit Home (Domestic) Energy Efficiency Works - Managing Agents            
      Reference number: 2022/S 000-028942

      II.1.2) Main CPV code:
         71541000 - Construction project management services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: Delivery of Domestic Retrofit Projects and Related Services for Council’s, Local Authorities and Social Housing Organisations within Hertfordshire and Buckinghamshire. This will be a managing agent service offering a turnkey service for all aspects of the delivery. This will be a Framework Agreement.
This award notice is made on behalf of all of those organisations listed in the original publication referenced 2022/S 000-028942. These are all local authorities in Hertfordshire and Buckinghamshire and any registered Social Landlord/ Social Housing provider/ Housing Association for housing stock within Hertfordshire or Buckinghamshire (in whole or part)

      II.1.6) Information about lots
         This contract is divided into lots: Yes
                        
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 75,000,000
                  
         Currency:GBP            

   II.2) Description (lot no. 1)
   

      II.2.1) Title:Managing Agent for Grant-Funded Domestic Retrofit Schemes   
      Lot No:1

      II.2.2) Additional CPV code(s):
            71541000 - Construction project management services.


      II.2.3) Place of performance
      Nuts code:
      UKH23 - Hertfordshire
   
      Main site or place of performance:
      Hertfordshire
             

      II.2.4) Description of the procurement: Managing Agent for Grant-Funded Domestic Retrofit Schemes - this includes responsibility for the day-to-day delivery of a domestic retrofit projects such as the Green Homes Grant schemes mentioned above, ensuring all aspects of the services are delivered professionally and to the requirements stated herein, including but not limited to: •Providing independent project management services to enable a non-affiliated supply chain •Strategizing to secure, procure, and manage a contractor supply chain, including installers, surveyors (EPC surveyors, Retrofit Assessors etc.) •Creating a project delivery plan •Contract and Performance Management •Provisioning a call centre service to manage customer enquiries and applications •Establishing and running systems to manage the customer journey end-to-end including eligibility screening, application processing and customer support services (see example of customer journey in Appendix 2) •Identifying eligible properties and households using building stock and fuel poverty data (data analysis) •Household engagement, marketing, and recruitment (lead generation) •Undertaking whole-house surveys, retrofit assessments, and technical solution design (or arranging qualified subcontractors for this purpose). •Management of the retrofit works (scheduling and delivery) •Inspections, quality assurances and works approval •Monitoring and evaluation of projects including complying with any reporting requirements outlined by the funding body, for example with LAD projects by completing monthly reports in a timely manner to enable their submission to the Department for Business, Energy and Industrial Strategy (BEIS) within agreed deadlines (see typical reporting requirements in Appendix 3) •Customer satisfaction, installation completion and sign-off •Complying with GDPR requirements and procedures such as the creation of secure data sharing and storage arrangements for all parties.

      II.2.5) Award criteria:
      Quality criterion - Name: Experience / Weighting: 8
      Quality criterion - Name: Accreditation / Weighting: 3
      Quality criterion - Name: Environmental Sustainability / Weighting: 6
      Quality criterion - Name: Delivery Plan / Weighting: 15
      Quality criterion - Name: Risk / Weighting: 7
      Quality criterion - Name: Staffing and Resource / Weighting: 6
      Quality criterion - Name: Supply Chain Management / Weighting: 9
      Quality criterion - Name: Management Reports / Weighting: 3
      Quality criterion - Name: KPI / Weighting: 3
                  
      Cost criterion - Name: Cost Model / Weighting: 40
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided

   II.2) Description (lot no. 2)
   

      II.2.1) Title:Management of Energy Company Obligation (ECO) scheme   
      Lot No:Lot 2

      II.2.2) Additional CPV code(s):
            71314300 - Energy-efficiency consultancy services.


      II.2.3) Place of performance
      Nuts code:
      UKH23 - Hertfordshire
   
      Main site or place of performance:
      Hertfordshire
             

      II.2.4) Description of the procurement: The procured service provider will: a)Provide a referral route to receive and manage referrals from either; directly from residents, from contractors and or their managing agents. We would expect the service to be accessible by website referrals, a free to call telephone service operating from 09:00 to 17:00, Monday to Friday, alongside other customer communication channels such as email, letter and SMS. b)Secure ECO funding via its contracts with obligated utility companies or contractors to support the cost of technically suitable energy efficiency measures in qualifying households. c)Respond promptly and professionally to all requests for energy saving services from residents within the Local Authority areas. d)Manage a referral scheme to provide ECO funded measures in domestic housing, having undertaken a robust recruitment exercise to identify a suitable installer network. This will involve carrying out: quality; health and safety; technical; regulatory; risk; warranty and financial checks on scheme installers, to ensure, for example, installer compliance with the latest PAS retrofit standards

      II.2.5) Award criteria:
      Quality criterion - Name: Experience / Weighting: 10
      Quality criterion - Name: Accreditation / Weighting: 5
      Quality criterion - Name: Environment & Sustainability / Weighting: 5
      Quality criterion - Name: Delivery Plan / Weighting: 25
      Quality criterion - Name: Risk / Weighting: 5
      Quality criterion - Name: Resource and Staffing / Weighting: 5
      Quality criterion - Name: Management Reporting / Weighting: 5
                  
      Cost criterion - Name: Cost Model / Weighting: 40
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided

   II.2) Description (lot no. 3)
   

      II.2.1) Title:Independent Energy Advice Service   
      Lot No:Lot 3

      II.2.2) Additional CPV code(s):
            71314200 - Energy-management services.
            71314300 - Energy-efficiency consultancy services.


      II.2.3) Place of performance
      Nuts code:
      UKH23 - Hertfordshire
   
      Main site or place of performance:
      Hertfordshire
             

      II.2.4) Description of the procurement: Independent Energy Advice Service: This Lot comprises the provision of energy saving advice and support to residents in defined council areas. The procured service provider will: a.Provide independent, impartial and up-to-date advice and support to householders in the Local Authority areas to help them save energy and money on their fuel bills, and reduce their carbon footprints through behavioural changes, switching tariffs or undertaking energy efficiency home upgrades. b.Have a free to call telephone service operating from 09:00 to 17:00, Monday to Friday, alongside other customer communication channels such as email, letter and SMS. c.Have a proven commitment to alleviating fuel poverty. d.Have staff experienced in speaking to the most vulnerable residents. e.Where applicable, refer customers to approved energy efficiency grant (or loan) schemes, including those the Councils are involved in delivering such as the Green Homes Grant LAD scheme and the Energy Company Obligation scheme.

      II.2.5) Award criteria:
      Quality criterion - Name: Experience / Weighting: 5
      Quality criterion - Name: Accreditation / Weighting: 5
      Quality criterion - Name: Environment Sustainability / Weighting: 5
      Quality criterion - Name: Delivery Plan / Weighting: 25
      Quality criterion - Name: Risk / Weighting: 5
      Quality criterion - Name: Staffing Resource / Weighting: 10
      Quality criterion - Name: Management Reporting / Weighting: 5
                  
      Cost criterion - Name: Cost Model / Weighting: 40
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: Yes       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2022/S 000-028942
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: Yes

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Managing Agent for Grant-Funded Domestic Retrofit Schemes

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 04/04/2023

      V.2.2) Information about tenders
         Number of tenders received: 4
         Number of tenders received from SMEs: 0 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 4          
         Number of tenders received by electronic means: 1

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: Yes
         
         Contractor (No.1)
             National Energy Foundation, 02218531
             Suite 2.15, Challenge House, Sherwood Drive,, Bletchley, Milton Keynes,, MK3 6DP, United Kingdom
             NUTS Code: UKH25
            The contractor is an SME: No
         
         Contractor (No.2)
             Warmworks Scotland LLP, SO305326
             1 Carmichael Place,, Leith, Edinburgh,, EH5 6PH, United Kingdom
             NUTS Code: UKM75
            The contractor is an SME: No
         
         Contractor (No.3)
             E.ON Energy Solutions Limited, 03407430
             Westwood Way Westwood Business Park, Coventry, United Kingdom
             NUTS Code: UKG33
            The contractor is an SME: No
         
         Contractor (No.4)
             OVO Energy Solutions Ltd, SC386054
             Cadworks 41 West Campbell Street, Glasgow Scotland, G2 6SE, United Kingdom
             NUTS Code: UKM82
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 60,000,000          
         Total value of the contract/lot: 60,000,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         

Award Of Contract (No.2)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Management of Energy Company Obligation (ECO) scheme

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 01/04/2023

      V.2.2) Information about tenders
         Number of tenders received: 2
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: 2          
         Number of tenders received by electronic means: 2

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: Yes
         
         Contractor (No.1)
             National Energy Foundation, 02218531
             Milton Keynes, Milton Keynes, United Kingdom
             NUTS Code: UKJ12
            The contractor is an SME: No
         
         Contractor (No.2)
             E.ON Energy Solutions Limited, 03407430
             Westwood Way Westwood Business Park, Coventry, United Kingdom
             NUTS Code: UKG33
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 5,000,000          
         Total value of the contract/lot: 5,000,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         

Award Of Contract (No.3)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Independent Energy Advice Service

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 01/04/2023

      V.2.2) Information about tenders
         Number of tenders received: 1
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: 1          
         Number of tenders received by electronic means: 1

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             National Energy Foundation, 02218531
             Milton Keynes, Milton Keynes, United Kingdom
             NUTS Code: UKJ12
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 1,000,000          
         Total value of the contract/lot: 1,000,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=773722593

   VI.4) Procedures for review

      VI.4.1) Review body
          Watford Borough Council
          Town Hall, Watford, wd17 3EX, United Kingdom
          Email: derek.hatcher@watford.gov.uk

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 05/04/2023

ANNEX A

   I) Address of the other contracting authority on behalf of which the contracting authority is purchasing   
   1: Contracting Authority
       Three Rivers District Council
       Three Rivers House, Northway, Rickmansworth, WD3 1RL, United Kingdom
       Email: derek.hatcher@watford.gov.uk
       Main Address: https://www.threerivers.gov.uk
       NUTS Code: UKH23