Borough Council of King's Lynn & West Norfolk: Merchant Card Transaction Services

UK-King's Lynn: Financial transaction processing and clearing-house services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Borough Council of King's Lynn & West Norfolk, E07000146
       Kings Court, Chapel Street, King's Lynn, PE30 1EX, United Kingdom
       Tel. +44 1553616200, Email: procurementtenders@west-norfolk.gov.uk
       Main Address: https://www.west-norfolk.gov.uk, Address of the buyer profile: https://www.west-norfolk.gov.uk/info/20150/doing_business_with_us
       NUTS Code: UKH16

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Regional or local authority

   I.5) Main activity:
      General public services

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Merchant Card Transaction Services            
      Reference number: BCKLWN242

      II.1.2) Main CPV code:
         66172000 - Financial transaction processing and clearing-house services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: The Borough Council of King's Lynn & West Norfolk is inviting tenders for Merchant Card transaction services. The tender is divided into two lots for transaction processing, and a separate lot for card terminal provision and support.

      II.1.6) Information about lots
         This contract is divided into lots: Yes
               
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 350,000
                  
         Currency:GBP            

   II.2) Description (lot no. 1)
   

      II.2.1) Title:Transaction Processing Services   
      Lot No:1

      II.2.2) Additional CPV code(s):
            66172000 - Financial transaction processing and clearing-house services.


      II.2.3) Place of performance
      Nuts code:
      UKH16 - North and West Norfolk
   
      Main site or place of performance:
      North and West Norfolk
             

      II.2.4) Description of the procurement: The Council seeks a provider of secure payment card acceptance and processing services to enable the processing of Visa and Mastercard card payments through face to face transactions, online payments and over the phone to collect payments.

      II.2.5) Award criteria:
      Quality criterion - Name: Reporting and access to information / Weighting: 30
      Quality criterion - Name: Support / Account Management / Weighting: 10
      Quality criterion - Name: Proposed Implementation Programme / Weighting: 5
      Quality criterion - Name: Supplier's Terms & Conditions / Weighting: 5
                  
      Cost criterion - Name: Price / Weighting: 50
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:The contract for transaction processing will be for a three year initial period, with provision for an extension of up to 2 further years

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided

   II.2) Description (lot no. 2)
   

      II.2.1) Title:Supply of Card Payment Terminals & Support Services   
      Lot No:2

      II.2.2) Additional CPV code(s):
            66172000 - Financial transaction processing and clearing-house services.


      II.2.3) Place of performance
      Nuts code:
      UKH16 - North and West Norfolk
   
      Main site or place of performance:
      North and West Norfolk
             

      II.2.4) Description of the procurement: The Council intends to acquire its own terminals with a support contract to facilitate the collection of face to face and customer not present transaction payments for its leisure services and other offices as may be required.

      II.2.5) Award criteria:
      Quality criterion - Name: Supply, and secure installation of devices / Weighting: 20
      Quality criterion - Name: Account relationship management / Weighting: 10
      Quality criterion - Name: Ongoing support services / Weighting: 10
      Quality criterion - Name: Supplier's Terms & Conditions / Weighting: 5
                  
      Cost criterion - Name: Purchase cost for each unit / Weighting: 35
      Cost criterion - Name: Annual maintenance cost per unit / Weighting: 15
      Cost criterion - Name: Annual cost of SIM Card and data processing / Weighting: 5
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:The support and maintenance contract may be extended, the length of which will be determined by the lifespan of the terminals.

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2022/S 000-026673
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: BCKLWN242    
   Lot Number: 1    
   Title: Transaction Processing Services

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 03/03/2023

      V.2.2) Information about tenders
         Number of tenders received: 4
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: 4

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Lloyds Bank plc t/as Lloyds Bank Cardnet, 00002065
             25 Gresham Street, London, EC2V 7HN, United Kingdom
             Tel. +44 7880137802, Email: dave.morgan@lloydsbanking.com
             Internet address: https://www.lloydsbank.com/business/take-payments-with-cardnet.html
             NUTS Code: UKI
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 500,000          
         Total value of the contract/lot: 350,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         

Award Of Contract (No.2)

   Contract No: Not Provided    
   Lot Number: 2    
   Title: Supply of card transaction terminals

   A contract/lot is awarded: No

   V.1) Information on non-award
      The contract/lot is not awarded
         No tenders or requests to participate were received or all were rejected      

Section VI: Complementary information

   VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
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   VI.4) Procedures for review

      VI.4.1) Review body
          Borough Council of King's Lynn & West Norfolk
          Kings Court, Chapel Street, Kings Lynn, PE30 1EX, United Kingdom
          Tel. +44 1553616200, Email: procurementtenders@West-Norfolk.gov.uk
          Internet address: https://www.west-norfolk.gov.uk

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 04/04/2023