Tate Gallery : Tate Gallery eCommerce Platform

UK-London: IT services: consulting, software development, Internet and support.

Section I: Contracting Authority
   I.1)Name, Addresses and Contact Point(s):
      Tate Gallery
      20 John Islip Street, London, SW1P 4RG, United Kingdom
      Email: michael.casartelli@tate.org.uk, URL: www.tate.org.uk
      Attn: Michael Casartelli
      Electronic Submission URL: https://www.delta-esourcing.com/tenders/UK-title/68JWQK3Z38

      Further information can be obtained at: As Above       
      Specifications and additional documents: As Above       
      Tenders or requests to participate must be sent to: As Above       
   
   I.2)Type of the contracting authority:
      Body governed by public law

   I.3) Main activity:
      Recreation, culture and religion

   I.4) Contract award on behalf of other contracting authorities:
      The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract: SERVICES
   II.1)Description
      II.1.1)Title attributed to the contract by the contracting authority: Tate Gallery eCommerce Platform
      II.1.2)Type of contract and location of works, place of delivery or of performance: SERVICES         
         Service Category: 26

         Region Codes: UKI1 - Inner London         
      II.1.3) Information about a public contract, a framework or a dynamic purchasing system:Not Provided
      
      II.1.5)Short description of the contract or purchase:
      IT services: consulting, software development, Internet and support. Internet and intranet software development services. Software programming and consultancy services. Tate is seeking companies to design, build and implement an eCommerce platform solution capable of delivering best practice eCommerce functionality with outstanding user experience (UX) and design, across ticketing, memberships and physical product sales. Tate requires a base eCommerce software/SaaS solution, visual design/UX services, and technical design, build and implementation services. Following an initial project to go live with ticketing and membership eCommerce, Tate requires ongoing provision of the base platform, and a framework agreement with a development partner for future projects.
         
      II.1.6)Common Procurement Vocabulary:
         72000000 - IT services: consulting, software development, Internet and support.
         
         72212220 - Internet and intranet software development services.
         
         72200000 - Software programming and consultancy services.
         

      II.1.7) Information about Government Procurement Agreement (GPA):
         The contract is covered by the Government Procurement Agreement (GPA): Yes       
      II.1.8)Lots:
         This contract is divided into lots: Yes          
         If yes, tenders should be submitted for: One or more lots

      II.1.9)Information about variants:
         Variants will be accepted: Yes    
   
   II.2)Quantity Or Scope Of The Contract
      II.2.1)Total quantity or scope:
      Not Provided      
      
      II.2.2)Options: Not Provided         
         II.2.3)Information about renewals:
            This contract is subject to renewal: Not Provided         
   II.3)Duration Of The Contract Or Time-Limit For Completion      
      Not Provided
   Information About Lots
            
      Lot No: 1
      Title: eCommerce Platform

      1)Short Description:      
      Tate requires an eCommerce platform as the transactional component upon which ticketing, membership, and physical product sales will be delivered. The eCommerce platform should, either natively, or through a 3rd party provided plug-in or through supporting the development and integration of a customised plug-in to handle Tate ticket selling functional requirements. The platform should have:

- Excellent standard implementation of eCommerce (e.g. product navigation, check out flow, payments etc. )
- The ability to deliver flexible custom pages (that can optimise for mobile devices) within the framework (not just stylesheet design but different execution) to deliver custom ticket buying component.
- The ability to integrate the underlying ticketing systems Print@Home and Mobile eTicket documents through the customer account and membership number.

      2)Common Procurement Vocabulary:
         72000000 - IT services: consulting, software development, Internet and support.
         
      3)Quantity Or Scope: Not Provided
               
         Value range between: 700,000 and 1,200,000
         Currency: GBP      
                     
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots: Not Provided
               
      Lot No: 2
      Title: Ticketing and Membership Visual Design & UX

      1)Short Description:      
      Tate requires a supplier organisation with strong user experience (UX) and visual design capabilities to lead the design of the ticketing, membership and physical product eCommerce site. The design should be informed by the features and constraints of a separately selected eCommerce Platform and should:

- Apply visual design style to standard transactional pages (e.g. payments/checkout)
- Potentially consider a plug in component to deliver the ticketing sales experience on top of the eCommerce Platform
- Develop optimised User Experience (UX) design for ticketing and membership product selection (e.g. finding available events, dates and time slots, selecting different ticket types and options, cross/up sell messaging for membership, offering different membership types and add ons).
- Consider and allow for innovation and future development (including mobile eTickets & membership and ability to incorporate a dynamic pricing model).
- Importantly the visual design should incorporate Tate’s new brand guidelines

      2)Common Procurement Vocabulary:
         72000000 - IT services: consulting, software development, Internet and support.
         
      3)Quantity Or Scope: Not Provided
               
         Value range between: 30,000 and 55,000
         Currency: GBP      
                     
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots: Not Provided
               
      Lot No: 3
      Title: Ticketing and Membership Implementation

      1)Short Description:      
      Tate requires a systems integration or eCommerce agency with proven experience of technical design, configuration, development, testing, deployment and support which can deliver Tate’s eCommerce solution. The supplier is required to deliver the technical implementation of configuring and/or developing components to the agreed Visual/UX design on top of a selected eCommerce platform.
We also wish to configure and setup key back office processes such as product updates and reporting. Additionally the supplier will also be required to implement integration of Ticketing selection component (e.g. finding available tickets and adding them to a basket) against an API from Tate's existing Ticket and Membership business system (ENTA).
For future phases following the implementation of Ticketing and Memberships, Tate wishes to enter into a flexible framework agreement to cover future eCommerce projects including eTicketing and consolidating physical product commerce alongside ticketing and memberships.

      2)Common Procurement Vocabulary:
         72000000 - IT services: consulting, software development, Internet and support.
         
      3)Quantity Or Scope: Not Provided
               
         Value range between: 500,000 and 900,000
         Currency: GBP      
                     
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract                                          
         Scheduled date for:
            Start of works:
            Completion of works:
                        
                  
         5)Additional Information About Lots: Not Provided
                  
Section III: Legal, Economic, Financial And Technical Information
   III.1)Conditions relating to the contract
      III.1.1)Deposits and guarantees required:
      Not Provided
      
      III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
      Not Provided
      
      III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
      Not Provided
      
      III.1.4)Other particular conditions:
         The performance of the contract is subject to particular conditions: Not Provided      
   III.2)Conditions For Participation
      III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers:
      Not Provided      
      III.2.2)Economic and financial capacity
         Economic and financial capacity - means of proof required:         
         Not Provided
      
      III.2.3)Technical capacity
         Technical capacity - means of proof required         
         Not Provided      
      III.2.4)Information about reserved contracts: Not Provided   
   III.3)Conditions Specific To Service Contracts
      III.3.1)Information about a particular profession:
         Execution of the service is reserved to a particular profession: Not Provided      
      III.3.2)Staff responsible for the execution of the service:
         Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: Not Provided
Section IV: Procedure
   IV.1)Type Of Procedure
      IV.1.1)Type of procedure: Competitive Dialogue
      
      IV.1.2)Limitations on the number of operators who will be invited to tender or to participate:
                        Envisaged minimum number: 3 and maximum number: 5      
      IV.1.3)Reduction of the number of operators during the negotiation or dialogue: Yes    
   IV.2)Award Criteria
      IV.2.1)Award criteria:      
         The most economically advantageous tender in terms of
            The criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

      IV.2.2)Information about electronic auction:
         An electronic auction will be used: No       

   IV.3)Administrative Information
      IV.3.1)File reference number attributed by the contracting authority: Not Provided      
      IV.3.2)Previous publication(s) concerning the same contract: Not Provided
      IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document:


         Not Provided      
      
      IV.3.4)Time-limit for receipt of tenders or requests to participate
         Date: 06/04/2016
         Time: 12:00      
      IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates: Not Provided      
      IV.3.6)Language(s) in which tenders or requests to participate may be drawn up:         English
         


Section VI: Complementary Information

   VI.1)This Is A Recurrent Procurement: No
   VI.2)Information about European Union funds:
      The contract is related to a project and/or programme financed by European Union funds: No       
   VI.3)Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
IMPORTANT: Your expression of interest shall be in the form of a completed Pre-Qualification Questionnaire.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./68JWQK3Z38

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/68JWQK3Z38
GO-201634-PRO-7853784 TKR-201634-PRO-7853783
   
   VI.4)Procedures For Appeal
      VI.4.1)Body responsible for appeal procedures:
      Not Provided

      VI.4.2)Lodging of appeals: Not Provided   
   
      VI.4.3)Service from which information about the lodging of appeals may be obtained:
            Not Provided

   VI.5) Date Of Dispatch Of This Notice: 04/03/2016

ANNEX A