Peabody Trust is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | New Build Customer Journey Support |
| Notice type: | UK2: Preliminary market engagement notice |
| Authority: | Peabody Trust |
| Nature of contract: | Services |
| Procedure: | Above threshold - Open procedure |
| Short Description: | The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey which is crucial in strengthening our reputation. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuing that the customer experience is elevated, consistent and aligned with Peabody’s organisational values. The process to be developed is to include, but is not limited to: - Site set up - Asset Development & Adaptation - Onsite Support - Measurement & review - Project Management & Reporting - Detailed Asset Development & Management |
| Published: | 25/04/2025 10:18 |
View Full Notice
Scope
Scope: New Build Customer Journey Support
Description:
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey which is crucial in strengthening our reputation.
The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuing that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.
The process to be developed is to include, but is not limited to:
- Site set up
- Asset Development & Adaptation
- Onsite Support
- Measurement & review
- Project Management & Reporting
- Detailed Asset Development & Management
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-title/3R6YFH4XPE
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/3R6YFH4XPE
Total value (estimated):
GBP 500,000 including VAT
Contract dates (estimated)
01/07/2025 to 30/06/2027
CPV Classifications:
79400000 - Business and management consultancy and related services.
79413000 - Marketing management consultancy services.
Not Provided
Engagement
Engagement deadline
15/05/2025
The engagement was carried out before this notice was published. Engagement process description:
At the moment we are seeking EOI from potential providers interested and capable of providing these services with a view to understanding market interest and options, cost structures and developing our specification before we go out to the market. Providers interested should email damon.pickard@peabody.org.uk
Contracting authority
Peabody Trust, PYJY-3925-DVJD
Minster Court, 45 47 Westminster Bridge Road, London, SE1 7JB, United Kingdom
Email: damon.pickard@peabody.org.uk
Contact: Damon Pickard
Organisation type: BODY_PUBLIC
Devolved regulations that apply: None