Housing 21 is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | Digital Alarm Installation and Resident Communications |
| Notice type: | UK4: Tender notice |
| Authority: | Housing 21 |
| Nature of contract: | Services |
| Procedure: | Above threshold - Open procedure |
| Short Description: | Housing 21 are seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the ‘emergency call experience’ beyond basic functionality. The solution is expected to harness technology to provide enhanced engagement features, bringing substantial benefits to both our staff and residents. Digital emergency alarms in the home are crucial for safety and independence, especially for vulnerable individuals like the elderly or those with disabilities. They provide a quick and reliable way to alert emergency services or designated contacts in case of a fall, medical emergency, or other incidents. Digital home alarms generally offer several advantages over analogue alarms, including increased reliability, faster alert transmission, and futureproofing against the digital switchover. They also provide more flexible installation options and often come with remote monitoring capability. |
| Published: | 19/06/2025 10:23 |
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Scope
Description: Housing 21 are seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the ‘emergency call experience’ beyond basic functionality. The solution is expected to harness technology to provide enhanced engagement features, bringing substantial benefits to both our staff and residents.
Digital emergency alarms in the home are crucial for safety and independence, especially for vulnerable individuals like the elderly or those with disabilities. They provide a quick and reliable way to alert emergency services or designated contacts in case of a fall, medical emergency, or other incidents. Digital home alarms generally offer several advantages over analogue alarms, including increased reliability, faster alert transmission, and futureproofing against the digital switchover. They also provide more flexible installation options and often come with remote monitoring capability.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-UK-UK-Birmingham:-Building-completion-work.:-Groun:-Electrical-installation-work./3PZQN6F5V6
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/3PZQN6F5V6
Total value (estimated):
GBP 11,000,000 excluding VAT GBP 13,200,000 including VAT
Description
Contract dates (estimated)
26/09/2025 to 25/09/2030
CPV Classifications:
45310000 - Electrical installation work. 72222300 - Information technology services. 72267100 - Maintenance of information technology software. 79512000 - Call centre.
Contract can be extended:
Yes
Extension Date:
25/09/2032
Delivery regions:
UK UNITED KINGDOM
Award criteria:
Quality criterion - Name: Pricing submission / Weighting: 50
Quality criterion - Name: Quality (see all questions in tender instructions document) / Weighting: 50
Submission
Tender submission deadline: 15/07/2025 Time: 10:00
Submission address and any special instructions: Tenders can be submitted on https://www.delta-esourcing.com/ using access code 3PZQN6F5V6.
An electronic auction will be used: No
Languages that may be used for submission: English, Award decision date (estimated): 22/09/2025
Procedure
Procedure type: Open procedure
Contracting authority
Housing 21, PGTG-9145-PMNM
Tricorn House, 51-53 Hagley Road, UK-UK-Birmingham: Building completion work.: Groun, B16 8TP, United Kingdom
Tel. 03007901193, Email: Manjeet.sandhu@housing21.org.uk
Contact: Manjeet Singh Sandhu
Address of the buyer profile: www.Housing21.org.uk
Organisation type: REGIONAL_AUTHORITY
Devolved regulations that apply: None