Royal Botanic Gardens is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | RBGKEW1447 - Face to face membership sales services |
| Notice type: | UK4: Tender notice |
| Authority: | Royal Botanic Gardens |
| Nature of contract: | Services |
| Procedure: | Above threshold - Competitive flexible procedure |
| Short Description: | We are looking to procure a supplier to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and we are seeking a partnership with a face-to-face membership sales agency to support this ambition. We have an existing contract in place for this service, and our current contract for this service delivers up to 10% of our annual sales. We are seeking a supplier who can support us to grow this in line with our ambitious plans. |
| Published: | 11/06/2025 10:08 |
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Scope
Description: We are looking to procure a supplier to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and we are seeking a partnership with a face-to-face membership sales agency to support this ambition.
We have an existing contract in place for this service, and our current contract for this service delivers up to 10% of our annual sales. We are seeking a supplier who can support us to grow this in line with our ambitious plans.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Richmond:-Recruitment-services./VW4C5ERNS2
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/VW4C5ERNS2
Total value (estimated):
GBP 280,000 excluding VAT GBP 336,000 including VAT
Description
Contract dates (estimated)
01/11/2025 to 31/10/2027
CPV Classifications:
79600000 - Recruitment services.
Contract can be extended:
Yes
Extension Date:
31/10/2029
Delivery regions:
UKI3 Inner London – West
Award criteria:
Quality criterion - Name: Staffing: Account Management, Training and staff management / Weighting: 15
Quality criterion - Name: Innovative Sales Generation / Weighting: 20
Quality criterion - Name: Collaboration with a customer organisation / Weighting: 15
Quality criterion - Name: Additional work within the contract / Weighting: 10
Quality criterion - Name: Membership sales methods / Weighting: 10
Quality criterion - Name: Equality Diversity & Inclusion / Weighting: 10
Quality criterion - Name: Table of rates / Weighting: 20
Submission
Enquiry deadline: 01/07/2025 Time: 23:59 Time: 23:59
Submission address and any special instructions: https://www.delta-esourcing.com/tenders/UK-Richmond:-Recruitment-services./VW4C5ERNS2
An electronic auction will be used: No
Languages that may be used for submission: English, Award decision date (estimated): 14/10/2025
Procedure
Procedure type: Competitive flexible procedure
Contracting authority
Royal Botanic Gardens, Kew, PGTT-3583-QXLN
Royal Botanic Gardens, Kew, The Herbarium, Kew Green, Richmond, TW9 3AE, United Kingdom
Tel. 02083325000, Email: procurement@kew.org
Contact: Sarah Jandu
Address of the buyer profile: www.kew.org
Organisation type: MINISTRY
Devolved regulations that apply: None