Great Places Housing Group: Contact Centre Software

UK-Manchester: Contact management software package.

Section I: Contracting Authority
   I.1)Name, Addresses and Contact Point(s):
      Great Places Housing Group
      Southern Gate, 729 Princess Road, Didsbury, Manchester, M20 2LT, United Kingdom
      Tel. +44 1614475000, Email: procurement@greatplaces.org.uk, URL: http://www.greatplaces.org.uk
      Contact: https://www.delta-esourcing.com/7M9PE95SFS, Attn: Procurement
      Electronic Access URL: https://www.delta-esourcing.com/7M9PE95SFS
      Electronic Submission URL: https://www.delta-esourcing.com/7M9PE95SFS

      Further information can be obtained at: As Above       
      Specifications and additional documents: As Above       
      Tenders or requests to participate must be sent to: As Above       
   
   I.2)Type of the contracting authority:
      Body governed by public law

   I.3) Main activity:
      Housing and community amenities

   I.4) Contract award on behalf of other contracting authorities:
      The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract: SERVICES
   II.1)Description
      II.1.1)Title attributed to the contract by the contracting authority: Contact Centre Software
      II.1.2)Type of contract and location of works, place of delivery or of performance: SERVICES         
         Service Category: 7

         Region Codes: UKD3 - Greater Manchester         
      II.1.3) Information about a public contract, a framework or a dynamic purchasing system:The notice involves a public contract                                                       
      
      II.1.5)Short description of the contract or purchase:
      Contact management software package. Communication software package. Communication and multimedia software development services. Software supply services. Industry specific software package. Operating system enhancement software package. Communications server software package. Contact Centre Management Software. A system that allows for 60 concurrent call handlers to include licensing, reporting and real time information, call handler management and CRM integration.
         
      II.1.6)Common Procurement Vocabulary:
         48333000 - Contact management software package.
         
         48510000 - Communication software package.
         
         72212500 - Communication and multimedia software development services.
         
         72268000 - Software supply services.
         
         48100000 - Industry specific software package.
         
         48213000 - Operating system enhancement software package.
         
         48219700 - Communications server software package.
         

      II.1.7) Information about Government Procurement Agreement (GPA):
         The contract is covered by the Government Procurement Agreement (GPA): No       
      II.1.8)Lots:
         This contract is divided into lots: Yes          
         If yes, tenders should be submitted for: One or more lots

      II.1.9)Information about variants:
         Variants will be accepted: No    
   
   II.2)Quantity Or Scope Of The Contract
      II.2.1)Total quantity or scope:
      Not Provided      
      
      II.2.2)Options: Not Provided         
         II.2.3)Information about renewals:
            This contract is subject to renewal: Not Provided         
   II.3)Duration Of The Contract Or Time-Limit For Completion      
         Duration in months: 36 (from the award of the contract)

   Information About Lots
            
      Lot No: 1
      Title: On premise

      1)Short Description:      
      On premise contact centre system

      2)Common Procurement Vocabulary:
         48333000 - Contact management software package.
                  48510000 - Communication software package.
                  72212500 - Communication and multimedia software development services.
                  72268000 - Software supply services.
                  48100000 - Industry specific software package.
                  48213000 - Operating system enhancement software package.
                  48219700 - Communications server software package.
         
      3)Quantity Or Scope: Not Provided
               
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots:         
            Great Places will only be awarding to one lot      
      Lot No: 2
      Title: Cloud

      1)Short Description:      
      Contact Centre Cloud option

      2)Common Procurement Vocabulary:
         48333000 - Contact management software package.
                  48510000 - Communication software package.
                  72212500 - Communication and multimedia software development services.
                  72268000 - Software supply services.
                  48100000 - Industry specific software package.
                  48213000 - Operating system enhancement software package.
                  48219700 - Communications server software package.
         
      3)Quantity Or Scope: Not Provided
               
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots:         
            Great Places will only be awarding to one lot and will only accept bids for either Lot 1 & 2 or Lot 1 only. Bids for Lot 2 only will not be accepted.         
Section III: Legal, Economic, Financial And Technical Information
   III.1)Conditions relating to the contract
      III.1.1)Deposits and guarantees required:
      Not Provided
      
      III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
      Not Provided
      
      III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
      Not Provided
      
      III.1.4)Other particular conditions:
         The performance of the contract is subject to particular conditions: Not Provided      
   III.2)Conditions For Participation
      III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers:

      http://www.legislation.gov.uk/uksi/2015/102/regulation/57/made      
      III.2.2)Economic and financial capacity
         Economic and financial capacity - means of proof required:         
         (a) appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance;
         (b) the presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established;
         (c) a statement of the undertaking's overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.
         
         Minimum Level(s) of standards possibly required:
         A minimum turnover of two times the predicted annual contract value must be demonstrated by suppliers. This equates to an annual turnover in excess of £500,000.
      
      III.2.3)Technical capacity
         Technical capacity - means of proof required         
         (a) a list of the works carried out over the past five years, accompanied by certificates of satisfactory execution for the most important works. These certificates shall indicate the value, date and site of the works and shall specify whether they were carried out according to the rules of the trade and properly completed. Where appropriate, the competent authority shall submit these certificates to the contracting authority direct;
         (b) a list of the principal deliveries effected or the main services provided in the past three years, with the sums, dates and recipients, whether public or private, involved. Evidence of delivery and services provided shall be given: - where the recipient was a contracting authority, in the form of certificates issued or countersigned by the competent authority, - where the recipient was a private purchaser, by the purchaser's certification or, failing this, simply by a declaration by the economic operator;
      
      III.2.4)Information about reserved contracts: Not Provided   
   III.3)Conditions Specific To Service Contracts
      III.3.1)Information about a particular profession:
         Execution of the service is reserved to a particular profession: Not Provided      
      III.3.2)Staff responsible for the execution of the service:
         Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: Not Provided
Section IV: Procedure
   IV.1)Type Of Procedure
      IV.1.1)Type of procedure: Restricted
      
      IV.1.2)Limitations on the number of operators who will be invited to tender or to participate:
                        Envisaged minimum number: 5 and maximum number: 7   
   IV.2)Award Criteria
      IV.2.1)Award criteria:      
         The most economically advantageous tender in terms of
            The criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

      IV.2.2)Information about electronic auction:
         An electronic auction will be used: No       

   IV.3)Administrative Information
      IV.3.1)File reference number attributed by the contracting authority: Not Provided      
      IV.3.2)Previous publication(s) concerning the same contract: Yes
         Prior information notice
            Notice number in OJEU: 2016/S 14 - 20355 of 21/01/2016
               
         Other previous publications: No                

      IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document:


         Not Provided      
      
      IV.3.4)Time-limit for receipt of tenders or requests to participate
         Date: 21/04/2016
         Time: 12:00      
      IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates: 09/05/2016      
      IV.3.6)Language(s) in which tenders or requests to participate may be drawn up:         English
         


Section VI: Complementary Information

   VI.1)This Is A Recurrent Procurement: Not Provided
   VI.2)Information about European Union funds:
      The contract is related to a project and/or programme financed by European Union funds: Not Provided      
   VI.3)Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Contact-management-software-package./7M9PE95SFS

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/7M9PE95SFS
GO-2016317-PRO-7934111 TKR-2016317-PRO-7934110
   
   VI.4)Procedures For Appeal
      VI.4.1)Body responsible for appeal procedures:
      Great Places Housing Group
      729 Princess Road, null, Manchester, M20 2LT, United Kingdom
      Tel. +44 1614475000, Email: procurement@greatplaces.org.uk, URL: www.greatplaces.org.uk

      VI.4.2)Lodging of appeals: Not Provided   
   
      VI.4.3)Service from which information about the lodging of appeals may be obtained:
            Not Provided

   VI.5) Date Of Dispatch Of This Notice: 17/03/2016

ANNEX A