Financial Services Compensation Scheme: Recruitment and Consultancy Services Framework

UK-London: Recruitment services.
Section I: Contracting Authority
      I.1) Name and addresses
             Financial Services Compensation Scheme
             10th Floor Beaufort House, 15 St. Botolph Street, London, EC3A 7QU, United Kingdom
             Tel. +44 2073758197, Email: Procurement@fscs.org.uk
             Contact: Jean Mutudza
             Main Address: www.fscs.org.uk
             NUTS Code: UKI4
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided       
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Recruitment-services./88NPQ84BC3
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent to the abovementioned address       
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Body governed by public law
      I.5) Main activity
            Economic and financial affairs

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: Recruitment and Consultancy Services Framework       
      Reference Number: FSCS357
      II.1.2) Main CPV Code:
      79600000 - Recruitment services.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: FSCS is seeking to appoint a number of Service Providers in relation to the provision of Recruitment and Consultancy Services under a multi-lot Framework Agreement. The requirements have been divided into four (4) Lots (the “Services”) covered by this procurement exercise as set out below.
Lot 1 – Master Vendor Provider
Lot 2 - Specialist/Niche Recruitment
Lot 3 - Employee Relations and Business Partnering
Lot 4 - Organisational Development and Consultancy Services

FSCS is seeking to appoint the following number of Service Providers for each Lot
•Lot 1 – 1 Service Provider
•Lot 2 – up to 3 Service Providers
•Lot 3 – up to 3 Service Providers
•Lot 4 – up to 3 Service Providers

The initial term of the Framework Agreement is to be for a period of three (3) years, during which the Services shall be delivered in full. There will be an option for FSCS to extend that initial term for a further 12 months for a potential total term of four (4) years (the Effective Service)       
      II.1.5) Estimated total value:
      Value excluding VAT: 12,000,000       
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: Yes       
      Tenders may be submitted for: All lots
      Maximum number of lots that may be awarded to one tenderer: 3
      The contracting authority reserves the right to award contracts combining the following lots or groups of lots: N/A

II.2) Description
II.2) Description Lot No. 1
      
      II.2.1) Title: Master Vendor Provider       
      Lot No: 1       
      II.2.2) Additional CPV codes:
      79620000 - Supply services of personnel including temporary staff.
      
      II.2.3) Place of performance:
      UKI4 Inner London – East
      
      II.2.4) Description of procurement: 1.The Service Provider shall source and manage the effective provision of Temporary Personnel and Permanent Candidates across FSCS organisation.
2.The Service Provider shall be able to supply Temporary Personnel or Permanent Candidates themselves or through Third Party Agencies:
3.The Service Provider shall fill the vacancy with the candidate that most closely meets the job description and person specification (or equivalent) as provided by the Hiring Manager with any adjustments made to make it a free and fair process.
4.The Service Provider shall deliver a service which meets the needs of FSCS.
5.In doing this the Service Provider shall deliver, to FSCS, Services which meet the needs of the various parties within FSCS organisation e.g. the HR department, the procurement team, and the Hiring Managers.
6.The Service Provider shall ensure that their staff provides Temporary Personnel and Permanent Candidates with access to work in a fair and non-discriminatory manner.
7.The Service Provider shall deliver a service which represents and continues to represent excellent value for money.
8.The Service Provider will work with FSCS to implement and monitor an appropriate savings plan.


9.A wide range of Temporary Personnel are required and the Service Provider must be able to supply all Temporary Personnel as needed by FSCS. The following list describes the spectrum of the roles included, but the Service Provider should note that this list is not exhaustive and other categories of staff outside of this list may be also be required, therefore the list may be revised to include additional roles added during the duration of the Agreement. The precise scope to be covered shall be defined by FSCS.
* Clerical Admin, FSCS Service, PA, Secretarial, Claims Handling, Call Handling.
*Professional & Technical, Audit & Regulatory, Corporate Finance,
*Project & Change Management, Marketing, Communication,
*IT, Finance, Procurement, HR, Legal, Management & Executive,
10.It is anticipated that the Service Provider shall audit FSCS’s current Temporary Personnel requirements prior to implementation, taking into account TUPE implications where applicable.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 12,000,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: Yes       
      Description of renewals: 1 x 12month extension (maximum contract term of 48 months)
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged minimum number: 2
            / Maximum number: 5       
      Objective criteria for choosing the limited number of candidates: Please see SQ documents
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/88NPQ84BC3

NB: Tenderers should be made aware that in accordance with Regulation 29(15) of the Regulations, FSCS reserves the right to award the Contract for the Service on the basis of Initial Tenders without conducting negotiations.       
II.2) Description Lot No. 2
      
      II.2.1) Title: Specialist (Niche) Recruitment - Talent       
      Lot No: 2       
      II.2.2) Additional CPV codes:
      79620000 - Supply services of personnel including temporary staff.
      
      II.2.3) Place of performance:
      UKI4 Inner London – East
      
      II.2.4) Description of procurement: The Lot 2 Services shall be as follows, as further specified in the relevant Engagement Agreement.
General
* Executive and specialist search and selection
* Board director candidate selection & evaluation
* Specialist personnel candidate assessment & profiling
* Coaching and facilitation

Executive and Specialist Recruitment & Selection
- Provide an executive search and selection service to FSCS to identify and provide candidates for FSCS consideration for appointment to senior, executive or particular specialised positions within FSCS.

As part of the above:
- Provide a comprehensive assessment of each assignment and provide the expertise to present innovative solutions (e.g. direct sourcing / digital / social media channels) to fulfil the role requirement.
- Provide a personal ‘high touch’ and consultative service to hiring managers. Experienced consultants shall be closely involved in all aspects of the assignment.
- Provide a highly professional and broad based recruitment process which is clearly communicated and inclusive of ‘informed research and evaluation’ on short-listed candidates.

Board Director Candidate Search & Selection
- Provide an executive search and selection service to FSCS to identify and provide candidates for FSCS considation for appointment to positions as FSCS executive or non-executive directorships (including, where required, the position of chair of the FSCS board).

As part of the above:
- Have and maintain access to experienced directors of publicly quoted and privately-held companies for it to put forward to FSCS as Permanent Candidates.
- Using industry and sector-appropriate recruitment and selection methods such as head hunting and focused advertising campaigns through multiple suitable publications as part of integrated Executive Search & Selection assignments.
- Carry out benchmarking of FSCS internal applicants for FSCS to assist FSCS to appoint the appropriate Temporary Personnel or Permanent Personnel to a given position
- Assign such individuals to its provision of the Services having such a mix of talents and high-level recruitment and talent contacts in all relevant sectors in the UK internationally to ensure efficient and effective.
- Develop knowledge and understanding of the internal culture of FSCS and both carry out the Services in such a way and propose such Permanent Candidates and potential Temporary Personnel as are consonant with that culture.

Candidate Assessment & Profiling
Carry out performance and suitability testing, analysis and reporting to FSCS in respect of individual FSCS staff performance and/or prospective role changes, internal transfers or promotions,

As part of the above:
- Carry out and provide the results of such psychometric profiling as FSCS may require from time to time.
- Design and deliver assessment and development centres across a full range of skills, seniority levels and industry sectors as free standing exercises or as part of recruitment, selection or people development activities.
- Have, maintain and use a range of analytical and predictive tools to provide analysis and advice to FSCS to inform its decision-making in relation to human resources matters, including as to contractor fees and other costs, employee profiling, segmentation and attrition analysis.
- Have, maintain and deploy a range of such suitable human resources personality, aptitude and capability systems and software tools as may be reasonably acceptable to FSCS assessment to provide testing, analysis and advice to FSCS in relation to key FSCS human resources activities including recruitment, selection, staff development, team building, manpower planning, succession planning, assessment and career development centres.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 1,000,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: Yes       
      Description of renewals: 1 x 12 month extension (maximum contract to 48 months)
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged number of candidates: 5
            
      Objective criteria for choosing the limited number of candidates: Please see the SQ document.
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/88NPQ84BC3

NB: Tenderers should be made aware that in accordance with Regulation 29(15) of the Regulations, FSCS reserves the right to award the Contract for the Service on the basis of Initial Tenders without conducting negotiations.       
II.2) Description Lot No. 3
      
      II.2.1) Title: Employee Relations business partnering and advisory services (Leadership Development / Learning Organisation)       
      Lot No: 3       
      II.2.2) Additional CPV codes:
      79633000 - Staff development services.
      
      II.2.3) Place of performance:
      UKI4 Inner London – East
      
      II.2.4) Description of procurement: The Lot 3 Services shall be as follows, as further specified in the relevant Engagement Agreement.
Employee Relationship Business Partnering
2.3.1Provide advice and guidance to FSCS as to what constitutes good management practice, with the aim and for the purpose of:
2.3.1.1increasing cooperation and understanding amongst FSCS staff; and
2.3.1.2assisting FSCS managers to become more efficient and confident in their management of people.
2.3.2Provide general business partnering, employment support, advice and guidance to FSCS, including providing that advice directly to FSCS line managers.
2.3.3Provide reliable and authoritative interpretation and advice as to the application of employment policies and procedures
2.3.4Develop, implement and train FSCS staff in the interpretation of new and revised FSCS policy documentation.
2.3.5Provide management development to FSCS in respect of management of absence and attendance, discipline, conduct, performance and capability: to include supporting investigations, informal and formal meetings/hearings.
2.3.6Advise and assist FSCS in relation to its managers’ activities to resolve workplace conflict, such service to include provision of such a workplace mediation service as may be reasonably acceptable to FSCS.
2.3.7Advise FSCS in relation to existing and proposed pay and terms and conditions of service, including job evaluation
2.3.8Advise and assist FSCS in relation to its managers’ development of succession and workforce planning.
2.3.9Coaching & Facilitation
2.3.10Provide “coaching” services to FSCS, to assist FSCS in its development of its employees at all levels, including coaching in skills and knowledge so that employees’ job performance improves, leading to the achievement of organisational or individual objectives.
2.3.11In providing the above Services, procure that coaches deployed will develop strong and effective coaching relationships with FSCS employees receiving coaching.
2.3.12Provide comprehensive measurements of FSCS personnel’s work-based strengths and advise FSCS on the extent to which these are productively applied by individuals and teams at work.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 500,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: Yes       
      Description of renewals: 1 x further 12 month extension (maximum contract term of 4 years)
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged number of candidates: 5
            
      Objective criteria for choosing the limited number of candidates: Please see SQ document provided in the attachments section of the Delta portal
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/88NPQ84BC3

NB: Tenderers should be made aware that in accordance with Regulation 29(15) of the Regulations, FSCS reserves the right to award the Contract for the Service on the basis of Initial Tenders without conducting negotiations.       
II.2) Description Lot No. 4
      
      II.2.1) Title: Organisational Development Consultancy and Support Services (Business Transformation)       
      Lot No: 4       
      II.2.2) Additional CPV codes:
      79414000 - Human resources management consultancy services.
      
      II.2.3) Place of performance:
      UKI4 Inner London – East
      
      II.2.4) Description of procurement: The Lot 4 Services shall be as follows, as further specified in the relevant Engagement Agreement.

General
Provide organisation development consultancy services, including (without limitation) advice and assistance in relation to:
- proposed reorganisation or restructuring of FSCS or parts of it;
- proposed new “end-to-end” business processes;
- proposed or existing teams and relationships,
- creation and exploitation of particular or new capabilities;
- enhancement of employee competencies; and
- changing employee behaviour, attitudes and values in pursuit of particular corporate culture shift.

Provide expert assistance, advice and guidance to FSCS in respect of workforce and employment issues in relation to the following areas:
- change management, organisational design/redesign, organisational development, business process transformation, analysis and redesign of workflow and service improvement;
- operational efficiency, workforce performance management and development and improvement of operational efficiency;
- operational resilience, health & safety and risk management; and
- workforce diversity & employee engagement and consultation.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 500,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: Yes       
      Description of renewals: 1 x further 12 month extension (maximum contract term of 4 years)
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged number of candidates: 5
            
      Objective criteria for choosing the limited number of candidates: Please see SQ document in the attachment section on Delta platform
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/88NPQ84BC3

NB: Tenderers should be made aware that in accordance with Regulation 29(15) of the Regulations, FSCS reserves the right to award the Contract for the Service on the basis of Initial Tenders without conducting negotiations.       


Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
      Selection criteria stated in the procurement documents    
      III.1.2) Economic and financial standing       
      List and brief description of selection criteria:
      Selection criteria stated in the procurement documents    
      Minimum level(s) of standards possibly required (if applicable) :       
      Not Provided    
      III.1.3) Technical and professional ability
      List and brief description of selection criteria:       
      Selection criteria stated in the procurement documents    
      Minimum level(s) of standards possibly required (if applicable) :          
      Not Provided   
      III.1.5) Information about reserved contracts (if applicable)   
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No       
      The execution of the contract is restricted to the framework of sheltered employment programmes: No    
      
   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession    
      Reference to the relevant law, regulation or administrative provision:          
      Not Provided    
      III.2.2) Contract performance conditions          
      Not Provided          
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description NEGOTIATED
      IV.1.1) Type of procedure:   
   
   IV.1.3) Information about a framework agreement or a dynamic purchasing system    
         The procurement involves the establishment of a framework agreement    
         Framework agreement with several operators       
         Envisaged maximum number of participants to the framework agreement:
Not Provided           
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided    
   IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue: Yes.
   IV.1.5) Information about negotiation: No.
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes       
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided       
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 13/08/2019 Time: 14:00
      IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates: Not Provided       
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,       
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
         Duration in month(s): 6
      
      

Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: No    
   Estimated timing for further notices to be published: Not provided
   VI.2) Information about electronic workflows
   Electronic ordering will be used No       
   Electronic invoicing will be accepted No       
   Electronic payment will be used No       
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Recruitment-services./88NPQ84BC3

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/88NPQ84BC3
   VI.4) Procedures for review
   VI.4.1) Review body:
             The Royal Court of Justice
       The Strand, London, United Kingdom
   VI.4.2) Body responsible for mediation procedures:
             The Royal Court of Justice
          The Strand, London, United Kingdom
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:    
    FSCS will observe a standstill period following the award of the contract and conduct itself of any appeals in accordance with the Public Contracts Regulations 2015.    
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
          Cabinet Office
       70 Whitehall, London, United Kingdom
   VI.5) Date Of Dispatch Of This Notice: 13/07/2019

Annex A