Financial Conduct Authority: CON-18-042 Market Research Framework

  Financial Conduct Authority is using Delta eSourcing to run this tender exercise

Notice Summary
Title: CON-18-042 Market Research Framework
Notice type: Contract Notice
Authority: Financial Conduct Authority
Nature of contract: Services
Procedure: Open
Short Description: The FCA is seeking to establish a framework agreement for the provision of market research services for a four-year period, to take effect from April 2020. When accessing the procurement documents in Delta, please use the following access code: 8P7W65X9GH
Published: 12/09/2019 11:18
Please note that the deadline for response to this opportunity has passed. However, you can still register or log-into the Delta eSourcing solution to prepare your Supplier Profile for future opportunities.

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UK-London: Market research services.
Section I: Contracting Authority
      I.1) Name and addresses
             Financial Conduct Authority (FCA)
             12 Endeavour Square, London, E20 1JN, United Kingdom
             Tel. +44 2070661000, Fax. +44 123456789, Email: FPSProcurement@fca.org.uk
             Contact: N/A
             Main Address: https://www.fca.org.uk, Address of the buyer profile: https://fca.delta-esourcing.com
             NUTS Code: UK
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided       
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./8P7W65X9GH
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent electronically via https://fca.delta-esourcing.com to the abovementioned address       
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Body governed by public law
      I.5) Main activity
            Economic and financial affairs

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: CON-18-042 Market Research Framework       
      Reference Number: CON-18-042
      II.1.2) Main CPV Code:
      79310000 - Market research services.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: The FCA is seeking to establish a framework agreement for the provision of market research services for a four-year period, to take effect from April 2020.

When accessing the procurement documents in Delta, please use the following access code:
8P7W65X9GH       
      II.1.5) Estimated total value:
      Value excluding VAT: Not Provided       
      Currency: Not Provided
      II.1.6) Information about lots:
      This contract is divided into lots: Yes       
      Tenders may be submitted for: All lots
      Maximum number of lots that may be awarded to one tenderer: Not provided
      The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not provided

II.2) Description
II.2) Description Lot No. 1
      
      II.2.1) Title: Bespoke Quantitative Surveys       
      Lot No: 1       
      II.2.2) Additional CPV codes:
      73110000 - Research services.
      
      II.2.3) Place of performance:
      UK UNITED KINGDOM
      
      II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research ad hoc quantitative survey services. Lot 1 covers the FCA’s ad hoc quantitative survey requirements, where the survey is designed on a bespoke basis specific to for the FCA.
      II.2.5) Award criteria:
            Criteria below
            Quality criterion - Name: Technical Ability / Weighting: 65
            Quality criterion - Name: Corporate Responsibility / Weighting: 5
                        
            Cost criterion - Name: Commercial Competitiveness / Weighting: 30
                              
      II.2.6) Estimated value:
      Value excluding VAT: Not provided       
      Currency: Not provided       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 48       
      This contract is subject to renewal: No       
      Description of renewals: Not provided
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       
II.2) Description Lot No. 2
      
      II.2.1) Title: CAPI & CATI Omnibus Surveys       
      Lot No: 2       
      II.2.2) Additional CPV codes:
      73110000 - Research services.
      
      II.2.3) Place of performance:
      UK UNITED KINGDOM
      
      II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving the use of nationally representative face to face (CAPI) or telephone (CATI) Omnibus services.

This lot is reserved specifically for suppliers that offer CAPI / CATI Omnibus research services, either consumer or business. It is not designed to offer agencies a brokerage role to help the FCA buy research through such surveys.
      II.2.5) Award criteria:
            Criteria below
            Quality criterion - Name: Technical Ability / Weighting: 65
            Quality criterion - Name: Corporate Responsibility / Weighting: 5
                        
            Cost criterion - Name: Commercial Competitiveness / Weighting: 30
                              
      II.2.6) Estimated value:
      Value excluding VAT: Not provided       
      Currency: Not provided       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 48       
      This contract is subject to renewal: No       
      Description of renewals: Not provided
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       
II.2) Description Lot No. 3
      
      II.2.1) Title: Qualitative Research       
      Lot No: 3       
      II.2.2) Additional CPV codes:
      73110000 - Research services.
      
      II.2.3) Place of performance:
      UK UNITED KINGDOM
      
      II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving the use of qualitative research techniques.

This lot is reserved specifically for suppliers that offer qualitative research services, either of consumers or businesses (regulated firms or business entities).
      II.2.5) Award criteria:
            Criteria below
            Quality criterion - Name: Technical Ability / Weighting: 65
            Quality criterion - Name: Corporate Responsibility / Weighting: 5
                        
            Cost criterion - Name: Commercial Competitiveness / Weighting: 30
                              
      II.2.6) Estimated value:
      Value excluding VAT: Not provided       
      Currency: Not provided       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 48       
      This contract is subject to renewal: No       
      Description of renewals: Not provided
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       
II.2) Description Lot No. 4
      
      II.2.1) Title: Regulatory Mystery Shopping Services       
      Lot No: 4       
      II.2.2) Additional CPV codes:
      73110000 - Research services.
      
      II.2.3) Place of performance:
      UK UNITED KINGDOM
      
      II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving financial services regulatory mystery shopping.

Such work is very specific to the FCA and ensures that regulated financial services firms, largely retail, are abiding by the regulatory requirements laid down in the FCA’s rules and regulations in their conduct with consumers. This forms part of our supervisory conduct management activity.
      II.2.5) Award criteria:
            Criteria below
            Quality criterion - Name: Technical Ability / Weighting: 65
            Quality criterion - Name: Corporate Responsibility / Weighting: 5
                        
            Cost criterion - Name: Commercial Competitiveness / Weighting: 30
                              
      II.2.6) Estimated value:
      Value excluding VAT: Not provided       
      Currency: Not provided       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 48       
      This contract is subject to renewal: No       
      Description of renewals: Not provided
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       
II.2) Description Lot No. 5
      
      II.2.1) Title: Syndicated Market Research Services       
      Lot No: 5       
      II.2.2) Additional CPV codes:
      73110000 - Research services.
      
      II.2.3) Place of performance:
      UK UNITED KINGDOM
      
      II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving syndicated subscription-based secondary financial services market research and insight reporting.
      II.2.5) Award criteria:
            Criteria below
            Quality criterion - Name: Technical Ability / Weighting: 95
            Quality criterion - Name: Corporate Responsibility / Weighting: 5
                        
            Cost criterion - Name: Commercials / Weighting: 0
                              
      II.2.6) Estimated value:
      Value excluding VAT: Not provided       
      Currency: Not provided       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 48       
      This contract is subject to renewal: No       
      Description of renewals: Not provided
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       
II.2) Description Lot No. 6
      
      II.2.1) Title: Market Research Specialists       
      Lot No: 6       
      II.2.2) Additional CPV codes:
      73110000 - Research services.
      
      II.2.3) Place of performance:
      UK UNITED KINGDOM
      
      II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of professional market research and specialist technical suppliers to provide market research expert / consulting services.

The prime requirement that all tenderers need to meet for inclusion in this lot is knowledge and experience of providing market research services in the financial sector. This is a mandatory requirement meaning that tenderers who are unable to demonstrate this will not be accepted on to the Framework.
      II.2.5) Award criteria:
            Criteria below
            Quality criterion - Name: Technical Ability / Weighting: 65
            Quality criterion - Name: Corporate Responsibility / Weighting: 5
                        
            Cost criterion - Name: Commercial Competitiveness / Weighting: 30
                              
      II.2.6) Estimated value:
      Value excluding VAT: Not provided       
      Currency: Not provided       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 48       
      This contract is subject to renewal: No       
      Description of renewals: Not provided
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       
II.2) Description Lot No. 7
      
      II.2.1) Title: Market Research Programme Management       
      Lot No: 7       
      II.2.2) Additional CPV codes:
      73110000 - Research services.
      
      II.2.3) Place of performance:
      UK UNITED KINGDOM
      
      II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of professional market research contract management suppliers.

The prime requirement is knowledge and experience of providing market research services in the financial sector. This is a mandatory requirement meaning that tenderers who are unable to demonstrate this will not be accepted on to the Framework.
      II.2.5) Award criteria:
            Criteria below
            Quality criterion - Name: Technical Ability / Weighting: 65
            Quality criterion - Name: Corporate Responsibility / Weighting: 5
                        
            Cost criterion - Name: Commercial Competitiveness / Weighting: 30
                              
      II.2.6) Estimated value:
      Value excluding VAT: Not provided       
      Currency: Not provided       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 48       
      This contract is subject to renewal: No       
      Description of renewals: Not provided
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       
II.2) Description Lot No. 8
      
      II.2.1) Title: Online Omnibus and Internet Panel-Based Surveys       
      Lot No: 8       
      II.2.2) Additional CPV codes:
      73110000 - Research services.
      
      II.2.3) Place of performance:
      UK UNITED KINGDOM
      
      II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving the use of web-enabled (CAWI) Omnibus or internet access panel (or similar) based services.

This lot is reserved specifically for suppliers that offer Omnibus-type research services, either consumer or business, including ad hoc research using internet access panel opportunities. It is not designed to offer agencies a brokerage role to help the FCA buy research through such surveys.
      II.2.5) Award criteria:
            Criteria below
            Quality criterion - Name: Technical Ability / Weighting: 65
            Quality criterion - Name: Corporate Responsibility / Weighting: 5
                        
            Cost criterion - Name: Commercial Competitiveness / Weighting: 30
                              
      II.2.6) Estimated value:
      Value excluding VAT: Not provided       
      Currency: Not provided       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 48       
      This contract is subject to renewal: No       
      Description of renewals: Not provided
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       


Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
      Not Provided       
      III.1.2) Economic and financial standing          
      Selection criteria as stated in the procurement documents       
      List and brief description of selection criteria:       
      Not Provided    
      Minimum level(s) of standards possibly required (if applicable) :       
      Not Provided    
      III.1.3) Technical and professional ability    
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:       
      Not Provided      
      Minimum level(s) of standards possibly required (if applicable) :          
      Not Provided   
      III.1.5) Information about reserved contracts (if applicable)   
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No       
      The execution of the contract is restricted to the framework of sheltered employment programmes: No    
      
   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession    
      Reference to the relevant law, regulation or administrative provision:          
      Not Provided    
      III.2.2) Contract performance conditions          
      Not Provided          
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description OPEN
      IV.1.1) Type of procedure: Open   
   
   IV.1.3) Information about a framework agreement or a dynamic purchasing system    
         The procurement involves the establishment of a framework agreement    
         Framework agreement with several operators       
         Envisaged maximum number of participants to the framework agreement:
Not Provided           
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided    
   
   
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No       
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided       
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 14/10/2019 Time: 13:00
            
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,       
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender: Not Provided      
      IV.2.7) Conditions for opening of tenders:
         Date: 14/10/2019
         Time: 13:00
      

Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: Yes    
   Estimated timing for further notices to be published: Not provided
   VI.2) Information about electronic workflows
   Electronic ordering will be used No       
   Electronic invoicing will be accepted Yes       
   Electronic payment will be used No       
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

In addition to the FCA, the following Contracting Authorities (as defined by the Public Contracts Regulations 2015) will be Authorised Users of the FCA’s Market Research Framework and may choose to use it:
•The Payments Systems Regulator (PSR)
•The Bank of England (BoE)
•The Prudential Regulation Authority (PRA)
•Financial Ombudsman Service (FOS)
•Financial Services Compensation Scheme (FSCS)
•Money & Pensions Service (formerly the Single Financial Guidance Body, and prior to that the Money Advice Service and The Pensions Advice Service)
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://fca.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./8P7W65X9GH

To respond to this opportunity, please click here:
https://fca.delta-esourcing.com/respond/8P7W65X9GH
   VI.4) Procedures for review
   VI.4.1) Review body:
             Financial Conduct Authority (FCA)
       12 Endeavour Square, London, E20 1JN, United Kingdom
       Tel. +44 2070661000, Fax. +44 123456789, Email: FPSProcurement@fca.org.uk
       Internet address: www.fca.org.uk
   VI.4.2) Body responsible for mediation procedures:
Not provided
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:    
    Not Provided    
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
Not provided
   VI.5) Date Of Dispatch Of This Notice: 12/09/2019

Annex A


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