The British Museum: British Museum Ticketing System

UK-London: Event services.
Section I: Contracting Authority
      I.1) Name and addresses
             The Trustees of The British Museum, United Kingdom
             The British Museum, Great Russell Street, London, WC1B 3DG, United Kingdom
             Tel. +44 02073238264, Email: procurement@britishmuseum.org
             Main Address: https://www.britishmuseum.org/
             NUTS Code: UKI
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided       
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Event-services./V673C5EV8Y
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent to the abovementioned address       
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Body governed by public law
      I.5) Main activity
            Recreation, culture and religion

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: British Museum Ticketing System       
      Reference Number: BM.21.014
      II.1.2) Main CPV Code:
      79952000 - Event services.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: The British Museum seeks to award a contract to deliver a ticketing solution to support the rapidly changing needs of our customers and visitors, and to maximise revenue potential by securing the most cost-effective and fit-for-purpose system.
The main goals driving the project are to:
1.Ensure business continuity by providing a robust, resilient, and reliable ticketing service
2.Increase profitability through a variety of means, such as enabling Gift Aid, improving donations functionality, and enable different types of cross-sales
3.Improve the customer experience to support the above, and to provide an excellent experience       
      II.1.5) Estimated total value:
      Value excluding VAT: 1       
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: No       
   
II.2) Description
      
      II.2.2) Additional CPV codes:
      79952100 - Cultural event organisation services.
      48110000 - Point of sale (POS) software package.
      48481000 - Sales or marketing software package.
      
      II.2.3) Place of performance:
      UKI LONDON
      
      II.2.4) Description of procurement: Founded in 1753, the British Museum was the first national public museum in the world. The collection tells the stories of cultures across the world, from the dawn of human history, over two million years ago, to the present. Objects range from the earliest tools made by humans and treasures from the ancient world to more recent acquisitions from Africa, Oceania and the Americas, the Middle East, Asia and Europe, as well as the national collections of prints and drawings, and coins and medals. In addition to work in London, the Museum takes part in an extensive programme of loans, tours and collaborative work, both across the UK and throughout the world.

The British Museum is one of the most visited attractions in the UK with visitor numbers of c. 6 million per annum prior to COVID-19. It is open 362 days per year, for a minimum of 7 hours and a maximum of 13 hours per day.

The Museum seeks to award a contract to deliver and maintain a ticketing solution to support the rapidly changing needs of our customers and visitors, and to maximise revenue potential with a cost-effective and fit-for-purpose ticketing system.
The main goals driving the project are to:
1.Ensure business continuity by providing a robust, resilient, and reliable ticketing service
2.Increase profitability through a variety of means, such as enabling Gift Aid, improving donations functionality, and enable different types of cross-sales
3.Improve the customer experience to support the above, and to provide an excellent experience

The following is in-scope for the current project, and must be delivered
•An online ticketing platform
•An onsite point-of-sale (POS) ticketing solution for selling, paying, printing, and scanning
•A box office call centre solution
•Ability to take sales at the cloakroom
•Ability to sell Membership as a product onsite POS (not manage Membership, see out of scope items below)
•A payment service provider (PSP) solution for onsite, box office call centre, and online platform
•A backend ticketing solution inclusive of a reporting suite
•Resiliency for onsite sales in case of internet outage or unavailability of the ticketing platform
•Integrations to the Museum’s finance system Agresso, and e-mail marketing system Upland Adestra through the Museum’s Integration Hub (Museum staff to develop integrations)
•Migration of data from the current ticketing system into the new solution
•Multi-factor authentication for offsite access
•A test environment of the solution
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: Not provided       
      Currency: Not provided       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: Yes       
      Description of renewals: The Contract will be for an initial three year period with options for up to two further one year extensions, subject to satisfactory performance, the maximum potential duration will be five years.
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       


Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
      Not Provided       
      III.1.2) Economic and financial standing          
      Selection criteria as stated in the procurement documents       
      List and brief description of selection criteria:       
      Not Provided    
      Minimum level(s) of standards possibly required (if applicable) :       
      Not Provided    
      III.1.3) Technical and professional ability    
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:       
      Not Provided      
      Minimum level(s) of standards possibly required (if applicable) :          
      Not Provided   
      III.1.5) Information about reserved contracts (if applicable)   
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No       
      The execution of the contract is restricted to the framework of sheltered employment programmes: No    
      
   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession    
      Reference to the relevant law, regulation or administrative provision:          
      Not Provided    
      III.2.2) Contract performance conditions          
      Not Provided          
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description OPEN
      IV.1.1) Type of procedure: Open   
   
   IV.1.3) Information about a framework agreement or a dynamic purchasing system    
         The procurement involves the establishment of a framework agreement - NO    
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided    
   
   
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes       
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided       
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 30/07/2021 Time: 13:00
            
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,       
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
         Duration in month(s): 6
      
      IV.2.7) Conditions for opening of tenders:
         Date: 30/07/2021
         Time: 13:00
      

Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: No    
   Estimated timing for further notices to be published: Not provided
   VI.2) Information about electronic workflows
   Electronic ordering will be used Yes       
   Electronic invoicing will be accepted Yes       
   Electronic payment will be used Yes       
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Event-services./V673C5EV8Y

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/V673C5EV8Y
   VI.4) Procedures for review
   VI.4.1) Review body:
             High Court
       Strand, London, WC2A 2LL, United Kingdom
   VI.4.2) Body responsible for mediation procedures:
             Chartered Institute of Arbitrators
          12 Bloomsbury Square, London, WC1A 2LP, United Kingdom
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:    
    The Museum will incorporate a minimum 10 calendar day standstill period at the point information on award of the contract is communicated to tenderers. Appeals must be lodged in accordance with the Public Contracts Regulations 2015 (SI 2015 No 102) as amended    
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
Not provided
   VI.5) Date Of Dispatch Of This Notice: 25/06/2021

Annex A