Financial Services Compensation Scheme: Public Relations, Public Affairs and Stakeholder Relations

Financial Services Compensation Scheme is using Delta eSourcing to run this tender exercise

Notice Summary

Title:	Public Relations, Public Affairs and Stakeholder Relations
Notice type:	Contract Notice
Authority:	Financial Services Compensation Scheme
Nature of contract:	Services
Procedure:	Negotiated
Short Description:	FSCS requires a strategic partner to support its delivery of a comprehensive communications strategy. The successful agency will need to get to grips very quickly with the unique role of FSCS and its place in the regulatory family. This is essential; The agency FSCS appoints will work as an extension of FSCS’s communications team to deliver including but not limited to the following: - Public Relations - Public Affairs - Stakeholder Relations - Digital
Published:	24/07/2019 17:55

Please note that the deadline for response to this opportunity has passed. However, you can still register or log-into the Delta eSourcing solution to prepare your Supplier Profile for future opportunities.

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UK-London,: Public relations management services.
Section I: Contracting Authority
      I.1) Name and addresses
             Financial Services Compensation Scheme
             10th Floor Beaufort House,, 15 St. Botolph Street,, London,, EC3A 7QU, United Kingdom
             Tel. +44 2073758197, Email: Procurement@fscs.org.uk
             Contact: Jean Mutudza
             Main Address: www.fscs.org.uk
             NUTS Code: UKI4
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-London%2C:-Public-relations-management-services./4P462W3XS7
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent to the abovementioned address
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Body governed by public law
      I.5) Main activity
            Economic and financial affairs

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: Public Relations, Public Affairs and Stakeholder Relations
      Reference Number: FSCS371
      II.1.2) Main CPV Code:
      79416100 - Public relations management services.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: FSCS requires a strategic partner to support its delivery of a comprehensive communications strategy. The successful agency will need to get to grips very quickly with the unique role of FSCS and its place in the regulatory family. This is essential;
The agency FSCS appoints will work as an extension of FSCS’s communications team to deliver including but not limited to the following:
- Public Relations
- Public Affairs
- Stakeholder Relations
- Digital
      II.1.5) Estimated total value:
      Value excluding VAT: 750,000
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: No

II.2) Description

      II.2.2) Additional CPV codes:
      79416000 - Public relations services.

      II.2.3) Place of performance:
      UKI4 Inner London – East

      II.2.4) Description of procurement: FSCS requires a strategic partner to support its delivery of a comprehensive communications strategy. The successful agency will need to get to grips very quickly with the unique role of FSCS and its place in the regulatory family. This is essential; the agency FSCS appoints will work as an extension of FSCS’s communications team.
The agency will need to have:
•An ability to ‘get under the skin’ of FSCS and truly understand the constraints and opportunities that its unique position affords its communications, and can work effectively and proactively within those constraints whilst taking advantage of the opportunities.
•A strong team with a focus on delivering the right results, with a particular focus on delivering results for the client.
•The ability to embrace FSCS’s values.
•Capacity as well as capability.
•Creative, compelling and fully financially forecasted plans that are actionable and drive results.
•A track record of working with other agencies and demonstrating an integrated, successful and collaborative team approach.
•Demonstrable experience of supporting fully integrated campaigns (covering PR, digital, public affairs and stakeholder activity).
•A strong focus on evaluation and providing proof of delivery.
In particular, the successful agency will be required to provide advice and support in relation to:
Overarching activity
•Integrated strategic counsel (including delivery of strategy) and reputation management
•Corporate positioning and storytelling
•Executive profile raising
•Research and thought leadership
•Engagement of key opinion leaders/opinion-formers
Public Relations
•Press releases (include selling in) and Q&A’s
•Media contact programme (including briefings)
•Media training
•Crisis communications
Digital
•Strategic and tactical support for social media channels (including content creation and integrating social media into the full range of FSCS communications)
Stakeholder Relations
•FSCS’s work with the industry who pay its levies, including: advocacy and information and advisory groups, consumer bodies, regulatory bodies, financial education bodies, and think tanks
Public Affairs
•Public affairs contact programme (including MPs, think tanks, researchers)
•Engagement with political advocacy groups
•Raising awareness and understanding of FSCS amongst MPs (including supporting organisational objectives)
•Monitoring and intelligence
•Select committee training
•Briefings for meetings
The successful agency will be required to provide an account team that has demonstrable experience of public relations, public affairs and stakeholder management across a range of clients, some within financial services, covering the breadth of audiences described previously. The agency will have a proven track record of successful campaigns targeting the relevant audiences across Great Britain and Northern Ireland and will need to demonstrate an extensive knowledge and breadth of understanding of a range of media including consumer news, features, personal finance and consumer affairs.
It will be required to work closely with FSCS and the Scheme’s existing agencies, to deliver an integrated communications strategy and programme.
FSCS Communications Team
Since FSCS’s inception in 2001, the Communications team has grown from two people to a current team of 10 people.
Supporting Material
•FSCS strategy: FSCS into the 2020s: protecting the future
•FSCS pensions report: The need to know: FSCS protection makes a difference
•FSCS Annual Report and Accounts 2018/19
•FSCS Plan and Budget 2019/20
•FSCS industry newsletter - Outlook
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents
      II.2.6) Estimated value:
      Value excluding VAT: 1,250,000
      Currency: GBP
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36
      This contract is subject to renewal: Yes
      Description of renewals: The initial term, during which the Services shall be delivered in full, is for a period of 3 years. There will be an option for FSCS to extend the contract on up to 2 years occasions for a maximum duration of 12 months on each of those occasions, therefore making the Term a potential total term of 5 years.
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged minimum number: 2
            / Maximum number: 5
      Objective criteria for choosing the limited number of candidates: Please see Tender documents
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No
      Identification of the project: Not provided
      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/4P462W3XS7

Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:
      Evidence of membership to one or more relevant professional bodies
      III.1.2) Economic and financial standing
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:
      Not Provided
      Minimum level(s) of standards possibly required (if applicable) :
      Not Provided
      III.1.3) Technical and professional ability
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:
      Not Provided
      Minimum level(s) of standards possibly required (if applicable) :
      Not Provided
      III.1.5) Information about reserved contracts (if applicable)
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No
      The execution of the contract is restricted to the framework of sheltered employment programmes: No

   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession
      Reference to the relevant law, regulation or administrative provision:
      Not Provided
      III.2.2) Contract performance conditions
      Not Provided
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description NEGOTIATED
      IV.1.1) Type of procedure:

   IV.1.3) Information about a framework agreement or a dynamic purchasing system
         The procurement involves the establishment of a framework agreement - NO
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided
   IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue: Yes.
   IV.1.5) Information about negotiation: Yes.
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 26/08/2019 Time: 14:00
      IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates: 09/09/2019
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
         Duration in month(s): 6



Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: Yes
   Estimated timing for further notices to be published: 5 years
   VI.2) Information about electronic workflows
   Electronic ordering will be used Yes
   Electronic invoicing will be accepted Yes
   Electronic payment will be used Yes
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London%2C:-Public-relations-management-services./4P462W3XS7

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/4P462W3XS7
   VI.4) Procedures for review
   VI.4.1) Review body:
             The Royal Court of Justice
       The Strand,, London,, United Kingdom
       Tel. +44 2073758197, Email: procurement@fscs.org.uk
       Internet address: www.fscs.org.uk
   VI.4.2) Body responsible for mediation procedures:
             The Royal Court of Justice
          The Strand, London, United Kingdom
          Tel. +44 2073758197, Email: procurement@fscs.org.uk
          Internet address: www.fscs.org.uk
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:
    Not Provided
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
Not provided
   VI.5) Date Of Dispatch Of This Notice: 24/07/2019

Annex A

View any Notice Addenda

Public Relations, Public Affairs and Stakeholder Relations

UK-London,: Public relations management services.

Section I: Contracting authority/entity (as stated in the original notice)

I.1) Name and addresses
       Financial Services Compensation Scheme
       10th Floor Beaufort House,, 15 St. Botolph Street,, London,, EC3A 7QU, United Kingdom
       Tel. +44 2073758197, Email: Procurement@fscs.org.uk
       Contact: Jean Mutudza
       Main Address: www.fscs.org.uk
       NUTS Code: UKI4

Section II: Object (as stated in the original notice)

II.1) Scope of the procurement

   II.1.1) Title: Public Relations, Public Affairs and Stakeholder Relations      Reference number: FSCS371
   II.1.2) Main CPV code:
      79416100 - Public relations management services.

   II.1.3) Type of contract: SERVICES
   II.1.4) Short Description: FSCS requires a strategic partner to support its delivery of a comprehensive communications strategy. The successful agency will need to get to grips very quickly with the unique role of FSCS and its place in the regulatory family. This is essential;
The agency FSCS appoints will work as an extension of FSCS’s communications team to deliver including but not limited to the following:
- Public Relations
- Public Affairs
- Stakeholder Relations
- Digital

Section VI: Complementary information

V1.5) Date of dispatch of this notice: 25/07/2019

VI.6) Original notice reference:

   Notice Reference:    2019 - 231875
   Notice number in OJ S: Not Provided
   Date of dispatch of the original notice: 24/07/2019

Section VII: Changes

VII.1) Information to be changed or added

      VII.1.1) Reason for change: Modification of original information submitted by the contracting authority

      VII.1.2) Text to be corrected in original notice No: 1

         Section Number: II.1.5
         Lot No: Not provided
         Place of text to be modified: Value excluding VAT
         Instead of: 750000
         Read: 1250000


VII.2) Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London%2C:-Public-relations-management-services./4P462W3XS7

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/4P462W3XS7

Public Relations, Public Affairs and Stakeholder Relations

UK-London,: Public relations management services.

Section I: Contracting authority/entity (as stated in the original notice)

I.1) Name and addresses
       Financial Services Compensation Scheme
       10th Floor Beaufort House,, 15 St. Botolph Street,, London,, EC3A 7QU, United Kingdom
       Tel. +44 2073758197, Email: Procurement@fscs.org.uk
       Contact: Jean Mutudza
       Main Address: www.fscs.org.uk
       NUTS Code: UKI4

Section II: Object (as stated in the original notice)

II.1) Scope of the procurement

   II.1.1) Title: Public Relations, Public Affairs and Stakeholder Relations      Reference number: FSCS371
   II.1.2) Main CPV code:
      79416100 - Public relations management services.

   II.1.3) Type of contract: SERVICES
   II.1.4) Short Description: FSCS requires a strategic partner to support its delivery of a comprehensive communications strategy. The successful agency will need to get to grips very quickly with the unique role of FSCS and its place in the regulatory family. This is essential;
The agency FSCS appoints will work as an extension of FSCS’s communications team to deliver including but not limited to the following:
- Public Relations
- Public Affairs
- Stakeholder Relations
- Digital

Section VI: Complementary information

V1.5) Date of dispatch of this notice: 20/08/2019

VI.6) Original notice reference:

   Notice Reference:    2019 - 231875
   Notice number in OJ S: Not Provided
   Date of dispatch of the original notice: 24/07/2019

Section VII: Changes

VII.1) Information to be changed or added

      VII.1.1) Reason for change: Modification of original information submitted by the contracting authority

      VII.1.2) Text to be corrected in original notice No: 1

         Section Number: IV.2.2
         Place of text to be modified: Time limit for receipt of tenders or requests to participate
         Instead of:
         Date: 26/08/2019
         Local Time: 14:00
         Read:
         Date: 27/08/2019
         Local Time: 14:00

VII.2) Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London%2C:-Public-relations-management-services./4P462W3XS7

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/4P462W3XS7

View Award Notice

UK-London,: Public relations management services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Financial Services Compensation Scheme
       10th Floor Beaufort House,, 15 St. Botolph Street,, London,, EC3A 7QU, United Kingdom
       Tel. +44 2073758197, Email: Procurement@fscs.org.uk
       Contact: Jean Mutudza
       Main Address: https://www.fscs.org.uk
       NUTS Code: UKI4

   I.2) Joint procurement:
      The contract involves joint procurement: No
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Economic and financial affairs

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Public Relations, Public Affairs and Stakeholder Relations
      Reference number: FSCS371

      II.1.2) Main CPV code:
         79416100 - Public relations management services.

      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: FSCS requires a strategic partner to support its delivery of a comprehensive communications strategy. The successful agency will need to get to grips very quickly with the unique role of FSCS and its place in the regulatory family. This is essential;
The agency FSCS appoints will work as an extension of FSCS’s communications team to deliver including but not limited to the following:
- Public Relations
- Public Affairs
- Stakeholder Relations
- Digital

      II.1.6) Information about lots
         This contract is divided into lots: No



   II.2) Description

      II.2.2) Additional CPV code(s):
            79416000 - Public relations services.

      II.2.3) Place of performance
      Nuts code:
      UKI4 - Inner London – East

      Main site or place of performance:
      Inner London – East


      II.2.4) Description of the procurement: FSCS requires a strategic partner to support its delivery of a comprehensive communications strategy. The successful agency will need to get to grips very quickly with the unique role of FSCS and its place in the regulatory family. This is essential; the agency FSCS appoints will work as an extension of FSCS’s communications team.
The agency will need to have:
•An ability to ‘get under the skin’ of FSCS and truly understand the constraints and opportunities that its unique position affords its communications, and can work effectively and proactively within those constraints whilst taking advantage of the opportunities.
•A strong team with a focus on delivering the right results, with a particular focus on delivering results for the client.
•The ability to embrace FSCS’s values.
•Capacity as well as capability.
•Creative, compelling and fully financially forecasted plans that are actionable and drive results.
•A track record of working with other agencies and demonstrating an integrated, successful and collaborative team approach.
•Demonstrable experience of supporting fully integrated campaigns (covering PR, digital, public affairs and stakeholder activity).
•A strong focus on evaluation and providing proof of delivery.
In particular, the successful agency will be required to provide advice and support in relation to:
Overarching activity
•Integrated strategic counsel (including delivery of strategy) and reputation management
•Corporate positioning and storytelling
•Executive profile raising
•Research and thought leadership
•Engagement of key opinion leaders/opinion-formers
Public Relations
•Press releases (include selling in) and Q&A’s
•Media contact programme (including briefings)
•Media training
•Crisis communications
Digital
•Strategic and tactical support for social media channels (including content creation and integrating social media into the full range of FSCS communications)
Stakeholder Relations
•FSCS’s work with the industry who pay its levies, including: advocacy and information and advisory groups, consumer bodies, regulatory bodies, financial education bodies, and think tanks
Public Affairs
•Public affairs contact programme (including MPs, think tanks, researchers)
•Engagement with political advocacy groups
•Raising awareness and understanding of FSCS amongst MPs (including supporting organisational objectives)
•Monitoring and intelligence
•Select committee training
•Briefings for meetings
The successful agency will be required to provide an account team that has demonstrable experience of public relations, public affairs and stakeholder management across a range of clients, some within financial services, covering the breadth of audiences described previously. The agency will have a proven track record of successful campaigns targeting the relevant audiences across Great Britain and Northern Ireland and will need to demonstrate an extensive knowledge and breadth of understanding of a range of media including consumer news, features, personal finance and consumer affairs.
It will be required to work closely with FSCS and the Scheme’s existing agencies, to deliver an integrated communications strategy and programme.
FSCS Communications Team
Since FSCS’s inception in 2001, the Communications team has grown from two people to a current team of 10 people.
Supporting Material
•FSCS strategy: FSCS into the 2020s: protecting the future
•FSCS pensions report: The need to know: FSCS protection makes a difference
•FSCS Annual Report and Accounts 2018/19
•FSCS Plan and Budget 2019/20
•FSCS industry newsletter - Outlook

      II.2.5) Award criteria:
       Not Provided

      II.2.11) Information about options
         Options: No


      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No


      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/4P462W3XS7

Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Competitive procedure with negotiation

   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No


   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2019/S 144-354910



   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: FSCS371
   Lot Number: 1
   Title: Public Relations, Public Affairs and Stakeholder Relations

   A contract/lot is awarded: No

   V.1) Information on non-award
      The contract/lot is not awarded
            Other reasons (discontinuation of procedure):
            Notice reference (year and document number): 2019 - 354910

Section VI: Complementary information

   VI.3) Additional information: Due to internal organisational changes bringing together the previously separate communications and marketing teams under a new communications and marketing directorate, and a reshaping of FSCS communications and marketing strategy, it was decided the initially published requirements would not serve the purpose and direction of the new strategy and service.

The FSCS decided to cancel the procurement exercise and let out the in January 2021 after reviewing requirements and aligning them to the new structure and strategy.

FSCS decided to take on board insights gained throughout the procurement process, which highlighted opportunities for FSCS to strengthen its requirements.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=516644886

   VI.4) Procedures for review

      VI.4.1) Review body
          The Royal Court of Justice
          The Strand,, London,, United Kingdom
          Tel. +44 2073758197, Email: procurement@fscs.org.uk
          Internet address: http://www.fscs.org.uk

      VI.4.2) Body responsible for mediation procedures
          The Royal Court of Justice
          The Strand, London, United Kingdom
          Tel. +44 2073758197, Email: procurement@fscs.org.uk
          Internet address: https://www.fscs.org.uk

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 14/08/2020