Settle is using Delta eSourcing to run this tender exercise
Notice Summary |
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Title: | Customer Self Service Portal Solution driven by Dynamics 365 |
Notice type: | Contract Notice |
Authority: | Settle |
Nature of contract: | Works |
Procedure: | Open |
Short Description: | Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions. We are looking for an innovative partner to continuously enhance our customer offering through technology. We aim to be available at all times to customers and colleagues and to move into the predictive service sphere, IoT and AI. |
Published: | 30/11/2018 16:40 |
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Section I: Contracting Authority
I.1) Name and addresses
settle
Rowan House,, Avenue one, Letchworth garden city, Sg6 2ww, United Kingdom
Tel. +44 7860874430, Email: ITProcurement@settlegroup.org.uk
Contact: Julie Sperritt
Main Address: www.settlegroup.org.uk
NUTS Code: UKH2
I.2) Joint procurement
The contract involves joint procurement: No.
In the case of joint procurement involving different countries, state applicable national procurement law: Not provided
The contract is awarded by a central purchasing body: No.
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com
Additional information can be obtained from: the abovementioned address
Tenders or requests to participate must be sent electronically via https://www.delta-esourcing.com to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
I.4) Type of the contracting authority
Other type:: Co-operative and Community Benefit Society
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Customer Self Service Portal Solution driven by Dynamics 365
Reference Number: Not provided
II.1.2) Main CPV Code:
72000000 - IT services: consulting, software development, Internet and support.
II.1.3) Type of contract: WORKS
II.1.4) Short description: Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions.
We are looking for an innovative partner to continuously enhance our customer offering through technology. We aim to be available at all times to customers and colleagues and to move into the predictive service sphere, IoT and AI.
II.1.5) Estimated total value:
Value excluding VAT: Not Provided
Currency: Not Provided
II.1.6) Information about lots:
This contract is divided into lots: No
II.2) Description
II.2.2) Additional CPV codes:
72421000 - Internet or intranet client application development services.
72200000 - Software programming and consultancy services.
72212517 - IT software development services.
72212400 - Business transaction and personal business software development services.
72210000 - Programming services of packaged software products.
72212000 - Programming services of application software.
72212200 - Networking, Internet and intranet software development services.
72420000 - Internet development services.
48000000 - Software package and information systems.
48224000 - Web page editing software package.
48517000 - IT software package.
II.2.3) Place of performance:
UKH2 Bedfordshire and Hertfordshire
II.2.4) Description of procurement: Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions.
We are looking for an innovative partner to continuously enhance our customer offering through technology. We aim to be available at all times to customers and colleagues and to move into the predictive service sphere, IoT and AI.
II.2.5) Award criteria:
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value:
Value excluding VAT: Not provided
Currency: Not provided
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals: 12 month renewal option maybe available subject to criteria being met.
II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided
Section III: Legal, Economic, Financial And Technical Information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
See uploaded documents for details
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
List and brief description of selection criteria:
Not Provided
Minimum level(s) of standards possibly required (if applicable) :
Not Provided
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
List and brief description of selection criteria:
Not Provided
Minimum level(s) of standards possibly required (if applicable) :
Not Provided
III.1.5) Information about reserved contracts (if applicable)
The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No
The execution of the contract is restricted to the framework of sheltered employment programmes: No
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
See uploaded documents for details
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: Yes
Section IV: Procedure
IV.1) Description OPEN
IV.1.1) Type of procedure: Open
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
Envisaged maximum number of participants to the framework agreement:
Not Provided
In the case of framework agreements justification for any duration exceeding 4 years: Not Provided
IV.1.6) Information about electronic auction:
An electronic auction will be used: No
Additional information about electronic auction: Not provided
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure:
Notice number in the OJ S: Not provided
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 21/01/2019 Time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted: English,
IV.2.6) Minimum time frame during which the tenderer must maintain the tender: Not Provided
IV.2.7) Conditions for opening of tenders:
Date: 21/01/2019
Time: 12:01
Section VI: Complementary Information
VI.1) Information about recurrence
This is a recurrent procurement: No
Estimated timing for further notices to be published: Not provided
VI.2) Information about electronic workflows
Electronic ordering will be used Yes
Electronic invoicing will be accepted Yes
Electronic payment will be used Yes
VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Letchworth-garden-city:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./J57W4MWK7Q
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/J57W4MWK7Q
VI.4) Procedures for review
VI.4.1) Review body:
settle
Rowan House, Avenue One, Letchworth garden city, Sg6 2ww, United Kingdom
Tel. +44 7860874430, Email: ITProcurement@settlegroup.org.uk
Internet address: www.settlegroup.org.uk
VI.4.2) Body responsible for mediation procedures:
Not provided
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Not Provided
VI.4.4) Service from which information about the lodging of appeals may be obtained:
Not provided
VI.5) Date Of Dispatch Of This Notice: 30/11/2018
Annex A