The Student Loans Company Limited is using Delta eSourcing to run this tender exercise
Notice Summary |
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Title: | Provision of Online Market Research Services |
Notice type: | Contract Notice |
Authority: | The Student Loans Company Limited |
Nature of contract: | Services |
Procedure: | Open |
Short Description: | Student Loans Compnay’s Customer Insight team conduct a large amount of in-house online research. The team want to identify suppliers who can offer an online survey tool service and/or an online research panel service |
Published: | 29/11/2016 17:58 |
View Full Notice
Section I: Contracting Authority
I.1) Name and addresses
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433198, Email: susan_ayre@slc.co.uk
Contact: Susan Ayre
Main Address: www.slc.co.uk
NUTS Code: UKM34
I.2) Joint procurement
The contract involves joint procurement: No.
In the case of joint procurement involving different countries, state applicable national procurement law: Not provided
The contract is awarded by a central purchasing body: No.
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Market-research-services./H97X39RX9J
Additional information can be obtained from: the abovementioned address
Tenders or requests to participate must be sent electronically via http://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Market-research-services./H97X39RX9J to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Provision of Online Market Research Services
Reference Number: 2016/SLC/168
II.1.2) Main CPV Code:
79310000 - Market research services.
II.1.3) Type of contract: SERVICES
II.1.4) Short description: Student Loans Compnay’s Customer Insight team conduct a large amount of in-house online research. The team want to identify suppliers who can offer an online survey tool service and/or an online research panel service
II.1.5) Estimated total value:
Value excluding VAT: 270,000
Currency: GBP
II.1.6) Information about lots:
This contract is divided into lots: No
II.2) Description
II.2.2) Additional CPV codes:
Not Provided
II.2.3) Place of performance:
UKM34 Glasgow City
II.2.4) Description of procurement: Provision of a Survey Tool - SLC's Customer Insight conducts ongoing tracker surveys and adhoc quantitative research with SLC customers using online surveys. In most cases a targeted sample of customers is uploaded in to the survey tool with numerous background variables e.g. age band, postcode, gender, customer type etc. This then enables SLC to use data already held for customers to analyse results in-depth.
Support of Customer Panel - SLC have a customer panel which is managed in-house by Customer Insight. Suppliers would be required to provide monthly panel health reports, manage the incentive scheme and to provide a dedicated account manager. The current account management service facilitates monthly conference call, conducts an annual member satisfaction survey, assists with the panel member purges, provides standard surveys if no monthly business activity is planned and publishes a monthly newsletter with content provide by SLC.
II.2.5) Award criteria:
Criteria below
Quality criterion - Name: Technical Merit / Weighting: 30
Quality criterion - Name: Functionality / Weighting: 25
Quality criterion - Name: Customer Service / Weighting: 5
Price - Weighting: 40
II.2.6) Estimated value:
Value excluding VAT: 270,000
Currency: GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 24
This contract is subject to renewal: Yes
Description of renewals: The option to extend for a further 2 x 12 month periods
II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided
Section III: Legal, Economic, Financial And Technical Information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Not Provided
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
List and brief description of selection criteria:
Not Provided
Minimum level(s) of standards possibly required (if applicable) :
Not Provided
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
List and brief description of selection criteria:
Not Provided
Minimum level(s) of standards possibly required (if applicable) :
Not Provided
III.1.5) Information about reserved contracts (if applicable)
The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No
The execution of the contract is restricted to the framework of sheltered employment programmes: No
III.2) Conditions related to the contract
III.2.1) Information about a particular profession
Reference to the relevant law, regulation or administrative provision:
Not Provided
III.2.2) Contract performance conditions
Not Provided
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No
Section IV: Procedure
IV.1) Description OPEN
IV.1.1) Type of procedure: Open
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement - NO
In the case of framework agreements justification for any duration exceeding 4 years: Not Provided
IV.1.6) Information about electronic auction:
An electronic auction will be used: No
Additional information about electronic auction: Not provided
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure:
Notice number in the OJ S: Not provided
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 03/01/2017 Time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted: English,
IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
Until: 31/03/2017
IV.2.7) Conditions for opening of tenders:
Date: 03/01/2017
Time: 13:00
Place:
Tenders will be opened electronically
Section VI: Complementary Information
VI.1) Information about recurrence
This is a recurrent procurement: No
Estimated timing for further notices to be published: Not provided
VI.2) Information about electronic workflows
Electronic ordering will be used No
Electronic invoicing will be accepted No
Electronic payment will be used Yes
VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Market-research-services./H97X39RX9J
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/H97X39RX9J
VI.4) Procedures for review
VI.4.1) Review body:
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433198
VI.4.2) Body responsible for mediation procedures:
Not provided
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Not Provided
VI.4.4) Service from which information about the lodging of appeals may be obtained:
Not provided
VI.5) Date Of Dispatch Of This Notice: 29/11/2016
Annex A
View any Notice Addenda
View Award Notice
Section I: Contracting Authority
I.1) Name, Addresses and Contact Point(s):
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433198, Email: susan_ayre@slc.co.uk
Contact: Susan Ayre
Main Address: www.slc.co.uk
NUTS Code: UKM34
I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No
I.4)Type of the contracting authority:
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity:
Economic and financial affairs
Section II: Object Of The Contract
II.1) Scope of the procurement
II.1.1) Title: Provision of Online Market Research Services
Reference number: 2016/SLC/168
II.1.2) Main CPV code:
79310000 - Market research services.
II.1.3) Type of contract: SERVICES
II.1.4) Short description: Student Loans Compnay’s Customer Insight team conduct a large amount of in-house online research. The team want to identify suppliers who can offer an online survey tool service and/or an online research panel service
II.1.6) Information about lots
This contract is divided into lots: No
II.1.7) Total value of the procurement (excluding VAT)
Value: 300,000
Currency:GBP
II.2) Description
II.2.2) Additional CPV code(s):
Not Provided
II.2.3) Place of performance
Nuts code:
UKM34 - Glasgow City
Main site or place of performance:
Glasgow City
II.2.4) Description of the procurement: Provision of a Survey Tool - SLC's Customer Insight conducts ongoing tracker surveys and adhoc quantitative research with SLC customers using online surveys. In most cases a targeted sample of customers is uploaded in to the survey tool with numerous background variables e.g. age band, postcode, gender, customer type etc. This then enables SLC to use data already held for customers to analyse results in-depth.
Support of Customer Panel - SLC have a customer panel which is managed in-house by Customer Insight. Suppliers would be required to provide monthly panel health reports, manage the incentive scheme and to provide a dedicated account manager. The current account management service facilitates monthly conference call, conducts an annual member satisfaction survey, assists with the panel member purges, provides standard surveys if no monthly business activity is planned and publishes a monthly newsletter with content provide by SLC.
II.2.5) Award criteria:
Quality criterion - Name: Technical Merit / Weighting: 30
Quality criterion - Name: Functionality / Weighting: 25
Quality criterion - Name: Customer Service / Weighting: 5
Price - Weighting: 40
II.2.11) Information about options
Options: No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No
II.2.14) Additional information: Not Provided
Section IV: Procedure
IV.1) Description
IV.1.1)Type of procedure: Open
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No
IV.1.6) Information about electronic auction
An electronic auction has been used: No
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJEU: 2016/S 232-422794
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No
Section V: Award of contract
Award Of Contract (No.1)
Contract No: 2016-SLC-168
Lot Number: Not Provided
Title: Online Market Research Tools
A contract/lot is awarded: Yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract: 30/03/2017
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: Not Provided
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 4
V.2.3) Name and address of the contractor
The contract has been awarded to a group of economic operators: No
Contractor (No.1)
Vision Critical Research Solutions UK Ltd.
17 Hatfields,, 2nd Floor, London, SE1 8DJ, United Kingdom
Tel. +44 2076332960, Email: Katie.salvoni@visioncritical.com
Internet address: https://www.visioncritical.com/
NUTS Code: UKM34
The contractor is an SME: Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 300,000
Total value of the contract/lot: 350,000
Currency: GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No
Section VI: Complementary information
VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=255910586
VI.4) Procedures for review
VI.4.1) Review body
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433198
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided
VI.4.4) Service from which information about the review procedure may be obtained
Not Provided
VI.5) Date of dispatch of this notice: 03/05/2017