The Student Loans Company Limited: Overseas Debt Collection

The Student Loans Company Limited is using Delta eSourcing to run this tender exercise

Notice Summary

Title:	Overseas Debt Collection
Notice type:	Contract Notice
Authority:	The Student Loans Company Limited
Nature of contract:	Services
Procedure:	Open
Short Description:	SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas with a view to collecting ICR debt and/or to complete customer documentation (OVFA) to confirm the customers’ current circumstances
Published:	09/11/2018 15:06

Please note that the deadline for response to this opportunity has passed. However, you can still register or log-into the Delta eSourcing solution to prepare your Supplier Profile for future opportunities.

View Full Notice

UK-Glasgow: Collection agency services.
Section I: Contracting Authority
      I.1) Name and addresses
             Student Loans Company
             100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
             Tel. +44 1412433482, Email: susan_butcher@slc.co.uk
             Contact: Susan Butcher
             Main Address: http://www.slc.co.uk
             NUTS Code: UKM82
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./993W96332K
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent electronically via http://www.delta-esourcing.com/tenders/UK-title/993W96332K to the abovementioned address
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Body governed by public law
      I.5) Main activity
            Other activity:

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: Overseas Debt Collection
      Reference Number: 2018-SLC-244
      II.1.2) Main CPV Code:
      79940000 - Collection agency services.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas with a view to collecting ICR debt and/or to complete customer documentation (OVFA) to confirm the customers’ current circumstances
      II.1.5) Estimated total value:
      Value excluding VAT: 2,500,000
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: No

II.2) Description

      II.2.2) Additional CPV codes:
      Not Provided
      II.2.3) Place of performance:
      UKM82 Glasgow City

      II.2.4) Description of procurement: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas.

As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity.

The key objectives are
•to collect ICR debt and/or
•to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
      II.2.5) Award criteria:
            Criteria below
            Quality criterion - Name: Methodology / Weighting: 30
            Quality criterion - Name: Technical Requirements / Weighting: 30
            Quality criterion - Name: Reporting and Management Information / Weighting: 10

            Price - Weighting: 30

      II.2.6) Estimated value:
      Value excluding VAT: 2,500,000
      Currency: GBP
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36
      This contract is subject to renewal: No
      Description of renewals: Not provided

      II.2.10) Information about variants:
      Variants will be accepted: Yes
      II.2.11) Information about options:
      Options:       Yes
      Description of options: Option to extend for 2 x 12 month periods
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No
      Identification of the project: Not provided
      II.2.14) Additional information: Not provided

Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:
      Not Provided
      III.1.2) Economic and financial standing
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:
      Not Provided
      Minimum level(s) of standards possibly required (if applicable) :
      Not Provided
      III.1.3) Technical and professional ability
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:
      Not Provided
      Minimum level(s) of standards possibly required (if applicable) :
      Not Provided
      III.1.5) Information about reserved contracts (if applicable)
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No
      The execution of the contract is restricted to the framework of sheltered employment programmes: No

   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession
      Reference to the relevant law, regulation or administrative provision:
      Not Provided
      III.2.2) Contract performance conditions
      Not Provided
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description OPEN
      IV.1.1) Type of procedure: Open

   IV.1.3) Information about a framework agreement or a dynamic purchasing system
         The procurement involves the establishment of a framework agreement - NO
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided


   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 09/12/2018 Time: 12:00

      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
         Duration in month(s): 3

      IV.2.7) Conditions for opening of tenders:
         Date: 10/12/2018
         Time: 12:00
         Place:
         Student Loans, 100 Bothwell Street Glasgow


Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: No
   Estimated timing for further notices to be published: Not provided
   VI.2) Information about electronic workflows
   Electronic ordering will be used No
   Electronic invoicing will be accepted No
   Electronic payment will be used Yes
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./993W96332K

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/993W96332K
   VI.4) Procedures for review
   VI.4.1) Review body:
             Student Loans Company
       100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
       Tel. +44 1413062109
       Internet address: http://www.slc.co.uk
   VI.4.2) Body responsible for mediation procedures:
             Student Loans Company
          100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
          Tel. +44 1413062109
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:
    Not Provided
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
Not provided
   VI.5) Date Of Dispatch Of This Notice: 09/11/2018

Annex A

View any Notice Addenda

UK-Glasgow: Collection agency services.

UK-Glasgow: Collection agency services.

This notice is covered by: Directive 2014/24/EU
Section I: Contracting authority/entity

I.1) Name and addresses
       Student Loans Company
       100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
       Tel. +44 1412433482, Email: susan_butcher@slc.co.uk
       Contact: Susan Butcher
       Main Address: www.gov.uk/slc
       NUTS Code: UKM82

Section II: Object

II.1) Scope of the procurement

   II.1.1) Title: Overseas Debt Collection
      Reference number: 2018-SLC-244

   II.1.2) Main CPV code:
      79940000 - Collection agency services.

   II.1.3) Type of contract: SERVICES

II.2) Description

   II.2.1) Title: Overseas Debt Collection
   Lot No: Not Provided

   II.2.2) Additional CPV codes:
      Not Provided

   II.2.3) Place of performance:
      UKM82 Glasgow City


   II.2.4) Description of the procurement at the time of conclusion of the contract:
    SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are •to collect ICR debt and/or •to complete customer documentation (OVFA) to confirm the customers’ current circumstances.

   II.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
         Duration in months: 60
      Directive 2014/24/EU - In the case of framework agreements, provide justification for any duration exceeding 4 years:
      Not Provided

   II.2.13) Information about European Union funds:
   The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.2) Administrative information

   IV.2.1) Contract award notice concerning this contract
   Notice number in OJ S: 2019/S 074 - 175931

Section V: Award of contract/concession

Contract No: 2018-SLC-244   Lot No: Not Provided    Title: Overseas Debt Collection
V.2) Award of contract/concession

   V.2.1) Date of conclusion of the contract/concession award decision: 21/03/2019

   V.2.2) Information about tenders
   The contract has been awarded to a group of economic operators: No

   V.2.3) Name and address of the contractor/concessionaire, No. 1:
          Transcom Worldwide UK Limited, 02785250
          Limewood House, Leeds, LS14 1AB, United Kingdom
          NUTS Code: UKM82
   The contractor/concessionaire is an SME: No

   V.2.4) Information on value of the contract/lot/concession:
   Total value of the procurement: 2,500,000
   Currency: GBP

Section VI: Complementary Information

   VI.3) Additional Information:
      The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=787228838

   VI.4) Procedures for review

      VI.4.1) Review Body
       Student Loans Company
       100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
       Tel. +44 1413062109
       Internet address: http://www.slc.co.uk

      V1.4.2) Body responsible for mediation procedures:
       Student Loans Company
       100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
       Tel. +44 1413062109

      VI.4.3) Review procedure
         Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
      Not Provided

   VI.5) Date of dispatch of this notice: 07/06/2023

Section VII: Modifications to the contract/concession

VII.1) Description of the procurement after the modifications

   VII.1.1) Main CPV code:
      79940000 - Collection agency services.


   VII.1.2) Additional CPV code(s)
      Not Provided

   VII.1.3) Place of performance:
      UKM82 Glasgow City


   VII.1.4) Description of the procurement:
    SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are: — to collect ICR debt, and/or — to complete customer doc

   VII.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession:
         Duration in months: 60

      Directive 2014/24/EU - In the case of framework agreements, provide justification for any duration exceeding 4 years:
      Not Provided       .

   VII.1.6) Information on value of the contract/lot/concession
   Total value of the contract/lot/concession: 2,500,000
   Currency: GBP

   The contract has been awarded to a group of economic operators: No
   VII.1.7) Name and address of the contractor/concessionaire, No. 1:
          Transcom Worldwide UK Ltd, 02785250
          Limewood House, Leeds, LS14 1ABB, United Kingdom
          NUTS Code: UKM82
   The contractor/concessionaire is an SME: No


VII.2) Information about modifications

   VII.2.1) Description of the modifications:
    Increase in the overall value of the contract.

   VII.2.2) Reasons for modification:
         Need for additional works, services or supplies by the original contractor/concessionaire (Art. 43(1)(b) of Directive 2014/23/EU, Art. 72(1)(b) of Directive 2014/24/EU, Art. 89(1)(b) of Directive 2014/25/EU)

   Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
    The contract included an option to extend the contract for a further 12 months, however the awarded value of the contract (£2,500,000) would be breached in that timeframe. An increase in unpaid debt due to the pandemic has meant SLC has had to increase the number of accounts sent out to the service provider, it would not be practical to send procure a second supplier to carry out this work in the short term. The additional value does not breach the 50% rule.

   VII.2.3) Increase in price
   Updated total contract value before the modifications (taking into account possible earlier contract modifications and price adaptions and, in
   the case of Directive 2014/23/EU, average inflation in the Member State concerned)
   Value excluding VAT: 2,500,000
   Currency: GBP

   Total contract value after the modifications:
   Value excluding VAT: 3,450,000
   Currency: GBP

View Award Notice

UK-Glasgow: Collection agency services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Student Loans Company
       100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
       Tel. +44 1412433482, Email: susan_butcher@slc.co.uk
       Contact: Susan Butcher
       Main Address: http://www.slc.co.uk
       NUTS Code: UKM82

   I.2) Joint procurement:
      The contract involves joint procurement: No
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Other activity: Process for managing Student Loans

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Overseas Debt Collection
      Reference number: 2018-SLC-244

      II.1.2) Main CPV code:
         79940000 - Collection agency services.

      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas with a view to collecting ICR debt and/or to complete customer documentation (OVFA) to confirm the customers’ current circumstances

      II.1.6) Information about lots
         This contract is divided into lots: No

      II.1.7) Total value of the procurement (excluding VAT)
          Value: 2,500,000

         Currency:GBP

   II.2) Description

      II.2.2) Additional CPV code(s):
      Not Provided

      II.2.3) Place of performance
      Nuts code:
      UKM82 - Glasgow City

      Main site or place of performance:
      Glasgow City


      II.2.4) Description of the procurement: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas.

As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity.

The key objectives are
•to collect ICR debt and/or
•to complete customer documentation (OVFA) to confirm the customers’ current circumstances.

      II.2.5) Award criteria:
      Quality criterion - Name: Methodology / Weighting: 30
      Quality criterion - Name: Technical Requirements / Weighting: 30
      Quality criterion - Name: Reporting and Management Information / Weighting: 10

      Price - Weighting: 30


      II.2.11) Information about options
         Options: Yes
         Description of these options:Option to extend for 2 x 12 month periods

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No


      II.2.14) Additional information: Not Provided

Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open

   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No


   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Not Provided


   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: 2018-SLC-244
   Lot Number: Not Provided
   Title: Overseas Debt Collection

   A contract/lot is awarded: Yes

   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 21/03/2019

      V.2.2) Information about tenders
         Number of tenders received: 6
         Number of tenders received from SMEs: Not Provided
         Number of tenders received from tenderers from other EU Member States: Not Provided
         Number of tenders received from tenderers from non-EU Member States: Not Provided
         Number of tenders received by electronic means: Not Provided

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No

         Contractor (No.1)
             Transcom Worldwide UK Limited
             Limewood House, Leeds, LS14 1AB, United Kingdom
             NUTS Code: UKM82
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: Not Provided
         Total value of the contract/lot: 2,500,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No

Section VI: Complementary information

   VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=389810363

   VI.4) Procedures for review

      VI.4.1) Review body
          Student Loans Company
          100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
          Tel. +44 1413062109
          Internet address: http://www.slc.co.uk

      VI.4.2) Body responsible for mediation procedures
          Student Loans Company
          100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
          Tel. +44 1413062109

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 10/04/2019