Watford Borough Council is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | GB-Watford: Out of Hours Call Handling Services |
| Notice type: | Competitive Contract Notice |
| Authority: | Watford Borough Council |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | Tenders are to be invited to provide an emergency call handling service to the council outside office hours, and to provide a point of contact for a business continuity incident when the council’s contact centre telephony cannot operate for whatever reason. The requirement is to also provide a lone worker monitoring service for Council staff if required. This is an open tender with all documents linked to the advertisement. The requirement is for 2 years with an option to extend for a further 2 years. |
| Published: | 24/05/2022 09:29 |
View Full Notice
1. Title: GB-Watford: Out of Hours Call Handling Services
2. Awarding Authority:
Watford Borough Council
Town Hall, Watford, wd17 3EX, United Kingdom
Tel. 01923 278370, Email: derek.hatcher@watford.gov.uk, URL: https://www.watford.gov.uk
Contact: Derek Hatcher, Attn: Derek Hatcher
3. Contract Type: Services
Sub Type: Other services.
4. Description: Call centre. Telephone switchboard services. Telephone-answering services. Telephone operator services. Tenders are to be invited to provide an emergency call handling service to the council outside office hours, and to provide a point of contact for a business continuity incident when the council’s contact centre telephony cannot operate for whatever reason. The requirement is to also provide a lone worker monitoring service for Council staff if required. This is an open tender with all documents linked to the advertisement. The requirement is for 2 years with an option to extend for a further 2 years.
5. CPV Codes:
79512000 - Call centre.
64214200 - Telephone switchboard services.
79510000 - Telephone-answering services.
79511000 - Telephone operator services.
6. NUTS Codes :
UKH23 - Hertfordshire
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Hertfordshire,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category J: 25K to 50K
Currency: GBP
10. Deadline for Expression of Interest: 24/06/2022 10:00:00
11. Address to which they must be sent:
https://www.watford.gov.uk
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
All tender information is contained within the Delta Portal and linked to the advert.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-Watford:-Out-of-Hours-Call-Handling-Services/99BMFYMDVR
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/99BMFYMDVR
TKR-2022524-PRO-20189590
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 01/08/2022
Period of Work End date: 01/08/2024
Is this a Framework Agreement?: no