Watford Borough Council is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | GB-Watford: Customer Experience Improvement Support |
| Notice type: | Competitive Contract Notice |
| Authority: | Watford Borough Council |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | Tenders are invited for consultancy support to assist with a programme of service improvement and best practice review of the delivery of Revenues and Benefits and Housing services to customers with a focus on the overall customer experience. |
| Published: | 27/08/2015 11:45 |
View Full Notice
1. Title: GB-Watford: Customer Experience Improvement Support
2. Awarding Authority:
Watford Borough Council
Town Hall, Watford, WD17 3EX, United Kingdom
Tel. 01923 278370, Email: howard.hughes@watford.gov.uk, URL: www.watford.gov.uk
Contact: Corporate Procurement Manager, Attn: Howard Hughes
3. Contract Type: Services
Sub Type: Other services.
4. Description: Customer services. Customer-care services. Tenders are invited for consultancy support to assist with a programme of service improvement and best practice review of the delivery of Revenues and Benefits and Housing services to customers with a focus on the overall customer experience.
5. CPV Codes:
79342300 - Customer services.
79342320 - Customer-care services.
6. NUTS Codes :
UKH23 - Hertfordshire
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Hertfordshire,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category J: 25K to 50K
Currency: GBP
10. Deadline for Expression of Interest: 21/09/2015 12:00:00
11. Address to which they must be sent:
Watford Borough Council
Town Hall, Watford, WD17 3EX, United Kingdom
Tel. 01923 278370, Email: howard.hughes@watford.gov.uk, URL: www.watford.gov.uk
Contact: Corporate Procurement Manager, Attn: Howard Hughes
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
Bids for this opportunity must be submitted, including a completed on line questionnaire, via the procurement portal. The portal also includes further information about the project. Suppliers should read through this set of instructions and follow the process to respond to this opportunity.
The information and documents for this opportunity are available on https://www.delta-esourcing.com/delta You must register on this site to respond, registration is free, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage.
Suppliers must log in, go to your Response Manager and add the following Access Code: SKUJ286ZMN
Please allow sufficient time when responding to this invitation prior to the closing date and time shown on the portal as you have been asked to complete an on line questionnaire and to upload documents. Late submissions will not be accepted.
If you experience any technical difficulties please contact the Delta eSourcing Helpdesk on 0845 270 7050 or email helpdesk@delta-esourcing.com
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-Watford:-Customer-Experience-Improvement-Support/SKUJ286ZMN
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/SKUJ286ZMN
TKR-2015827-PRO-6987817
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 02/11/2015
Period of Work End date: 30/06/2016
Is this a Framework Agreement?: no