Ordnance Survey is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | GB-Southampton: Contact Centre Transformation Partner |
| Notice type: | Competitive Contract Notice |
| Authority: | Ordnance Survey |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | OS have an ambitious growth strategy, targeting new audiences and products supported by a customer transformation strategy designed to meet the needs of our diverse audience groups – consumer, leisure, business, government, international, developers & partners – each with tailored customer journeys and on-brand experiences across multiple touchpoints. We are looking for a supplier to work with us on a consultancy basis to develop and implement our customer transformation strategy, with a particular focus on our Contact Centre. |
| Published: | 27/01/2021 13:54 |
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1. Title: GB-Southampton: Contact Centre Transformation Partner
2. Awarding Authority:
Ordnance Survey Ltd
Adanac Park, Southampton, SO16 0AS, United Kingdom
Tel. 07557 926039, Email: steve.douch@os.uk, URL: https://www.ordnancesurvey.co.uk
Contact: Steve Douch, Attn: Steve Douch
3. Contract Type: Services
Sub Type: Management consultant services and related services.
4. Description: Business and management consultancy and related services. OS have an ambitious growth strategy, targeting new audiences and products supported by a customer transformation strategy designed to meet the needs of our diverse audience groups – consumer, leisure, business, government, international, developers & partners – each with tailored customer journeys and on-brand experiences across multiple touchpoints.
We are looking for a supplier to work with us on a consultancy basis to develop and implement our customer transformation strategy, with a particular focus on our Contact Centre.
5. CPV Codes:
79400000 - Business and management consultancy and related services.
6. NUTS Codes :
UK - UNITED KINGDOM
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: UNITED KINGDOM,
8. Reference Attributed by the Awarding Authority: BS2124.2021
9. Estimated Value of Requirement: Category H: 100K to 500K
Currency: GBP
10. Deadline for Expression of Interest: 10/02/2021 17:00:00
11. Address to which they must be sent:
Not Provided
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-Southampton:-Contact-Centre-Transformation-Partner/443KSVGF3F
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/443KSVGF3F
TKR-2021127-PRO-17702376
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 22/02/2021
Period of Work End date: 21/02/2022
Is this a Framework Agreement?: no