Flagship Housing Group: GB-Norwich: ITSM

  Flagship Housing Group is using Delta eSourcing to run this tender exercise

Notice Summary
Title: GB-Norwich: ITSM
Notice type: Competitive Contract Notice
Authority: Flagship Housing Group
Nature of contract: Not applicable
Procedure: Not applicable
Short Description: Flagship Group invites you to submit Tender for the fully cloud-hosted IT Service Management system to allow users to log, track, assign and action various IT related issues raised by internal as well as external users.
Published: 16/10/2019 13:12
Please note that the deadline for response to this opportunity has passed. However, you can still register or log-into the Delta eSourcing solution to prepare your Supplier Profile for future opportunities.

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Competitive Contract Notice

1. Title: GB-Norwich: ITSM
2. Awarding Authority:
    Flagship Housing Group
    31 King Street, Norwich, NR1 1PD, United Kingdom
    Tel. +44 8081684555, Email: procurement@flagship-group.co.uk, URL: https://www.flagship-group.co.uk/
    Attn: Procurement Team
3. Contract Type: Services
      Sub Type: Computer and related services.

4. Description: Information technology services. Flagship Group invites you to submit Tender for the fully cloud-hosted IT Service Management system to allow users to log, track, assign and action various IT related issues raised by internal as well as external users.
5. CPV Codes:
   72222300 - Information technology services.

6. NUTS Codes :
   UKH1 - East Anglia

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: East Anglia,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category I: 50K to 100K
Currency: GBP
10. Deadline for Expression of Interest: 20/11/2019 14:00:00
11. Address to which they must be sent:
    Flagship Housing Group
    31 King Street, Norwich, NR1 1PD, United Kingdom
    Tel. +44 8081684555, Email: procurement@flagship-group.co.uk, URL: https://www.flagship-group.co.uk/
    Attn: Procurement Team
   
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-Norwich:-ITSM/4FA54692W6

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/4FA54692W6
TKR-20191016-PRO-15478147
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 01/02/2020
Period of Work End date: 31/01/2023
Is this a Framework Agreement?: no

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Competitive Contract Award Notice

Associated Parent Notice
CompetitiveContractNotice - GB-Norwich: ITSM
1. Title: GB-Norwich: ITSM
2. Awarding Authority:
    Flagship Housing Group
    31 King Street, Norwich, NR1 1PD, United Kingdom
    Tel. +44 8081684555, Email: procurement@flagship-group.co.uk, URL: https://www.flagship-group.co.uk/
    Attn: Procurement Team
3. Contract Type: Services
      Sub Type: Computer and related services.

4. Description: Information technology services. Fully cloud-hosted IT Service Management system to allow users to log, track, assign and action various IT related issues raised by internal as well as external users.
5. CPV Codes:
   72222300 - Information technology services.

6. NUTS Codes :
   UKH1 - East Anglia

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: East Anglia,
8. Reference Attributed by the Awarding Authority:
9. Awarded to:

    TOPdesk UK limited
    The Crane Building, 22 Lavington Street, London, SE1 0NZ, United Kingdom
    Tel. +44 20 7803 4200, Email: a.salt@topdesk.co.uk
    Contact: Bid Manager, Attn: Amy Salt
Value Cost: 78,832.32
Is Awardee likely to subcontract?: No Awarded to SME?: Yes
10. Date of Contract Award: 24/01/2020
11. Number of Tenders Received: 10
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=483631045
TKR-2020326-PRO-16248972
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 09/03/2020
Period of Work End date: 08/03/2023