Cefas is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | GB-Lowestoft: Cefas RFQ for the provision of service desk software |
| Notice type: | Competitive Contract Notice |
| Authority: | Cefas |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM). In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access. The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM). In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access. TO DOWNLOAD THE FULL DETAILS VISIT https://www.delta-esourcing.com/respond/62632F7VB7 |
| Published: | 31/08/2017 08:57 |
View Full Notice
1. Title: GB-Lowestoft: Cefas RFQ for the provision of service desk software
2. Awarding Authority:
Cefas
Pakefield Road, Lowestoft, NR33 0HT, United Kingdom
Tel. 01502527766, Email: cap@cefas.co.uk, URL: www.cefas.co.uk
Contact: Emma Roberts, Attn: Emma Roberts
3. Contract Type: Services
Sub Type: Other services.
4. Description: IT software package. The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.
The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM).
In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access.
The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.
The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM).
In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access.
TO DOWNLOAD THE FULL DETAILS VISIT https://www.delta-esourcing.com/respond/62632F7VB7
5. CPV Codes:
48517000 - IT software package.
6. NUTS Codes :
UK - UNITED KINGDOM
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: UNITED KINGDOM,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category K:10K to 25K
Currency: GBP
10. Deadline for Expression of Interest: 19/09/2017 12:00:00
11. Address to which they must be sent:
Not Provided
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-Lowestoft:-Cefas-RFQ-for-the-provision-of-service-desk-software/62632F7VB7
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/62632F7VB7
TKR-2017831-PRO-10933380
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 01/11/2017
Period of Work End date: 31/10/2020
Is this a Framework Agreement?: no
View any Notice Addenda
Associated Parent Notice
CompetitiveContractNotice - GB-Lowestoft: Cefas RFQ for the provision of service desk software
1. Title: GB-Lowestoft: Cefas RFQ for the provision of service desk software
2. Awarding Authority:
Cefas
Pakefield Road, Lowestoft, NR33 0HT, United Kingdom
Tel. 01502527766, Email: cap@cefas.co.uk, URL: www.cefas.co.uk
Contact: Emma Roberts, Attn: Emma Roberts
Sub Type: Other services.
4. Description: IT software package. The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.
The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM).
In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access.
The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.
The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM).
In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access.
TO DOWNLOAD THE FULL DETAILS VISIT https://www.delta-esourcing.com/respond/62632F7VB7
5. CPV Codes:
48517000 - IT software package.
6. NUTS Codes :
UK - UNITED KINGDOM
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: UNITED KINGDOM,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category K:10K to 25K
Currency: GBP
10. Deadline for Expression of Interest: 21/11/2017 12:00:00
11. Address to which they must be sent:
Not Provided
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=288804866
13. Description of Amendment / Addition: This opportunity has been concluded and will be re-advertised on 20th November 2017 TKR-20171120-PRO-11430862
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 22/11/2017
Period of Work End date: 31/10/2020
Complementary Information
Funding:
Is this a Framework Agreement?: no