British Tourist Authority : GB-London: BTA1357 - Industry Standard Call Handling

British Tourist Authority is using Delta eSourcing to run this tender exercise

Notice Summary

Title:	GB-London: BTA1357 - Industry Standard Call Handling
Notice type:	Competitive Contract Notice
Authority:	British Tourist Authority
Nature of contract:	Not applicable
Procedure:	Not applicable
Short Description:	and overseas to market Britain in an inspirational and effective way. As part of the COVID-19 recovery work, VisitEngland developed an Industry Standard certification, We’re Good To Go, for use across the tourism industry. This certification aims to provide reassurance to visitors that individual tourism businesses have demonstrated that they have completed a COVID-19 risk assessment and are following government and sector-specific guidance. Businesses will apply to be certified via an online platform that is currently being developed, with a helpdesk to call on for support and guidance during the application process.
Published:	18/12/2020 09:29

Please note that the deadline for response to this opportunity has passed. However, you can still register or log-into the Delta eSourcing solution to prepare your Supplier Profile for future opportunities.

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Competitive Contract Notice

1. Title: GB-London: BTA1357 - Industry Standard Call Handling
2. Awarding Authority:
    British Tourist Authority
    visitbritain.org, London, SW1W 9SZ, United Kingdom
    Tel. 000000000, Email: darsej.gjakiu@visitbritain.org, URL: visitbritain.org
    Attn: Darsej Gjakiu
3. Contract Type: Services
      Sub Type: Telecommunications services.

4. Description: Call centre. and overseas to market Britain in an inspirational and effective way.
As part of the COVID-19 recovery work, VisitEngland developed an Industry Standard certification, We’re Good To Go, for use across the tourism industry. This certification aims to provide reassurance to visitors that individual tourism businesses have demonstrated that they have completed a COVID-19 risk assessment and are following government and sector-specific guidance. Businesses will apply to be certified via an online platform that is currently being developed, with a helpdesk to call on for support and guidance during the application process.
5. CPV Codes:
   79512000 - Call centre.

6. NUTS Codes :
   UKI - LONDON

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: LONDON,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category J: 25K to 50K
Currency: GBP
10. Deadline for Expression of Interest: 08/01/2021 16:00:00
11. Address to which they must be sent:
    visitbritain.org

12. Other Information:
Other Information: For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-London:-BTA1357---Industry-Standard-Call-Handling/XJW32QJ5D7

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/XJW32QJ5D7
TKR-20201218-PRO-17532861
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 18/01/2021
Period of Work End date: 19/04/2021
Is this a Framework Agreement?: no

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View Award Notice

Competitive Contract Award Notice

Associated Parent Notice
CompetitiveContractNotice - GB-London: BTA1357 - Industry Standard Call Handling
1. Title: GB-London: BTA1357 - Industry Standard Call Handling
2. Awarding Authority:
    British Tourist Authority
    visitbritain.org, London, SW1W 9SZ, United Kingdom
    Tel. 000000000, Email: darsej.gjakiu@visitbritain.org, URL: visitbritain.org
    Attn: Darsej Gjakiu
3. Contract Type: Services
      Sub Type: Telecommunications services.

4. Description: Call centre. and overseas to market Britain in an inspirational and effective way.
As part of the COVID-19 recovery work, VisitEngland developed an Industry Standard certification, We’re Good To Go, for use across the tourism industry. This certification aims to provide reassurance to visitors that individual tourism businesses have demonstrated that they have completed a COVID-19 risk assessment and are following government and sector-specific guidance. Businesses will apply to be certified via an online platform that is currently being developed, with a helpdesk to call on for support and guidance during the application process.
5. CPV Codes:
   79512000 - Call centre.

6. NUTS Codes :
   UKI - LONDON

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: LONDON,
8. Reference Attributed by the Awarding Authority:
9. Awarded to:

    Teleperformance Limited
    National ID: 02060289, Spectrum House , Bond Street, Bristol, BS1 3LG, United Kingdom
    Tel. 02075781072, Email: darsej.gjakiu@visitbritain.org, URL: visitbritain.org
    Contact: Karl Wise, Attn: Karl Wise
Value Cost: 58,339
Is Awardee likely to subcontract?: No Awarded to SME?: No
10. Date of Contract Award: 04/01/2021
11. Number of Tenders Received: Not Provided
12. Other Information:
Other Information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=580281860
TKR-2021319-PRO-17958819
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 18/01/2021
Period of Work End date: 19/04/2021