Wandle Housing Association: GB-London: 3rd Line Network and Project Support

Competitive Contract Notice

1. Title: GB-London: 3rd Line Network and Project Support
2. Awarding Authority:
    Wandle Housing Association
    Second Floor, Minerva House, Montague Close, London, SE1 9BB, United Kingdom
    Tel. 07957950137, Email: christopherrobinson@wandle.com, URL: https://www.wandle.com/
    Contact: Mr Chris Robinson, Attn: Mr Chris Robinson
3. Contract Type: Supplies
      Sub Type: PURCHASE

4. Description: Remote access software package. Remote access software development services. Computer network services. To be able to deliver the above high-level objective, we (Wandle Housing Association) are looking to engage with an IT business partner to work with and support us to provide the following support services:

1. Monitoring our systems and service to ensure its proper function
2. 3rd line support and maintenance for our on-premise Virtual Infrastructure and O365, Azure AD Services.
3. Project management & delivery
4. ITIL service lifecycle, release, patch and change management
5. To operate Wandle’s Backup and DR solution
6. Cost-effective solution

Please Note: Wandle Housing Association has outsourced its Network support and Backup and DR Support to other IT Business Partners. You will be required to liaise with these providers to operate the systems as deemed necessary as part of the 3rd line support.

Wandle Housing Association will be using Delta eSourcing as their procurement portal. The portal can be accessed via https://www.delta-esourcing.com and will be used throughout this tender process for all announcements, updates, queries and tender documentation submission.

Any questions about the procurement process and the associated Invitation to Tender documentation must be submitted through Delta by 5pm on Monday 26th October 2020. Please do not submit clarification questions to individuals’ emails as these will not be answered.

The closing date for tender submissions is 12 noon on Friday 30th October 2020 after which no submissions will be accepted.
5. CPV Codes:
   48514000 - Remote access software package.
   72212514 - Remote access software development services.
   72700000 - Computer network services.

6. NUTS Codes :
   UKI - LONDON

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: LONDON,
8. Reference Attributed by the Awarding Authority: WHA/BS/IT/20/001_A
9. Estimated Value of Requirement: Category H: 100K to 500K
Currency: GBP
10. Deadline for Expression of Interest: 30/10/2020 11:45:00
11. Address to which they must be sent:
   Not Provided
   
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-London:-3rd-Line-Network-and-Project-Support/ZW23QQ326D

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/ZW23QQ326D
TKR-20201012-PRO-17209102
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 01/12/2020
Period of Work End date: 30/11/2022
Is this a Framework Agreement?: no