Liverpool School of Tropical Medicine: GB-Liverpool: Supply of a Customer Relationship Management System

Liverpool School of Tropical Medicine is using Delta eSourcing to run this tender exercise

Notice Summary

Title:	GB-Liverpool: Supply of a Customer Relationship Management System
Notice type:	Competitive Contract Notice
Authority:	Liverpool School of Tropical Medicine
Nature of contract:	Not applicable
Procedure:	Not applicable
Short Description:	This is an invitation to Tender for the Supply of a Customer Relationship Management System. As LSTM increasingly work with multiple and complex partnerships across the organisation, the value of consolidating data to enable more strategic insights has become apparent. The introduction of a centralised CRM system at LSTM that serves all departments is a significant milestone and reflects a strategic investment by LSTM in enhancing our External Relations agenda. The CRM needs to be user friendly and demonstrate return on investment through its functionality and ability to facilitate the analysis of data that will inform strategic decision making and reporting
Published:	04/06/2021 15:48

Please note that the deadline for response to this opportunity has passed. However, you can still register or log-into the Delta eSourcing solution to prepare your Supplier Profile for future opportunities.

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Competitive Contract Notice

1. Title: GB-Liverpool: Supply of a Customer Relationship Management System
2. Awarding Authority:
    Liverpool School of Tropical Medicine
    Liverpool School of Tropical Medicine, Liverpool, L3 5QA, United Kingdom
    Tel. 0151 705 3704, Email: purchasing@lstmed.ac.uk, URL: http://www.lstmed.ac.uk/
    Contact: Ciara Prunty, Attn: Ciara Prunty
3. Contract Type: Services
      Sub Type: Other services.

4. Description: Customer Relation Management software package. This is an invitation to Tender for the Supply of a Customer Relationship Management System. As LSTM increasingly work with multiple and complex partnerships across the organisation, the value of consolidating data to enable more strategic insights has become apparent.
The introduction of a centralised CRM system at LSTM that serves all departments is a significant milestone and reflects a strategic investment by LSTM in enhancing our External Relations agenda. The CRM needs to be user friendly and demonstrate return on investment through its functionality and ability to facilitate the analysis of data that will inform strategic decision making and reporting
5. CPV Codes:
   48445000 - Customer Relation Management software package.

6. NUTS Codes :
   UKD72 - Liverpool

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Liverpool,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category H: 100K to 500K
Currency: GBP
10. Deadline for Expression of Interest: 15/06/2021 12:00:00
11. Address to which they must be sent:
    Liverpool School of Tropical Medicine

12. Other Information:
Other Information: Please note the value advertised is the value if a five year contract were to be awarded (5 x £30,000 per year). Please ensure you review all documents prior to submitting your bid. To support you with this tender and answer any questions you have regarding the specification in section 5, we will be hosting an online session for all tenderers to meet the tender panel. This session will be held at 15.00, 10 June 2021. If you would like to attend, please email purchasing@lstmed.ac.uk and we will forward the meeting invite to you.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-Liverpool:-Supply-of-a-Customer-Relationship-Management-System/49S922KNBN

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/49S922KNBN
TKR-202164-PRO-18350916
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 01/09/2021
Period of Work End date: 31/08/2023
Is this a Framework Agreement?: no

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Competitive Contract Award Notice

Associated Parent Notice
CompetitiveContractNotice - GB-Liverpool: Supply of a Customer Relationship Management System
1. Title: GB-Liverpool: Supply of a Customer Relationship Management System
2. Awarding Authority:
    Liverpool School of Tropical Medicine
    Liverpool School of Tropical Medicine, Liverpool, L3 5QA, United Kingdom
    Tel. 0151 705 3704, Email: purchasing@lstmed.ac.uk, URL: http://www.lstmed.ac.uk/
    Contact: Ciara Prunty, Attn: Ciara Prunty
3. Contract Type: Services
      Sub Type: Other services.

4. Description: Customer Relation Management software package. This is the conclusion of a contract for a Customer Relationship Management System for use at LSTM.
5. CPV Codes:
   48445000 - Customer Relation Management software package.

6. NUTS Codes :
   UKD72 - Liverpool

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Liverpool,
8. Reference Attributed by the Awarding Authority: CP011
9. Awarded to:

    HubSpot Ireland Limited
    National ID: 515723, Ground Floor, Two Dockland Central , Guild Street, Dublin, Dublin,, D01 K2C5, Ireland
    Tel. +353 15187500, Email: jmurphy@hubspot.com
    Contact: James Murphy, Attn: James Murphy
Value Cost: 75,000
Is Awardee likely to subcontract?: No Awarded to SME?: No
10. Date of Contract Award: 31/07/2021
11. Number of Tenders Received: 4
12. Other Information:
Other Information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=618076207
TKR-2021811-PRO-18718981
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 01/08/2021
Period of Work End date: 01/08/2023