Shaw Consulting Ltd is using Delta eSourcing to run this tender exercise
Notice Summary |
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Title: | GB-Leeds: Yorkshire Housing - ITIL Service Management Software Solution |
Notice type: | Competitive Contract Notice |
Authority: | Shaw Consulting Ltd |
Nature of contract: | Not applicable |
Procedure: | Not applicable |
Short Description: | The objectives of the procurement are to identify an ITIL Service Management Software Solution that will: - Support the delivery of the ITIL framework within the business. - Provide a tool that will help support IT deliver on its Fit for the Future strategic commitments currently being formulated. - Provide the opportunity to report business specific information to different business areas. - Assist in the identification and analysis of the call types. - Provide the data to proactively target, and lower, the number of calls providing improved efficiency to the operation of the wider business. - The solution should also provide the mechanism to support a ‘small change process’. - Provide a self service facility for users to register incidents and requests. - Maintain and publish a Service Catalogue. - Facilitate performance improvement and better management of the ICT Team. |
Published: | 08/10/2015 20:31 |
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1. Title: GB-Leeds: Yorkshire Housing - ITIL Service Management Software Solution
2. Awarding Authority:
Yorkshire Housing Ltd
Dysons Chambers,, 12-14 Briggate, Leeds, LS1 6ER, United Kingdom
Tel. 07703501135, Email: john.eary@shawc.co.uk, URL: http://www.yorkshirehousing.co.uk/
Contact: Through the Delta E-Sourcing Portal, Attn: John Eary
3. Contract Type: Services
Sub Type: Computer and related services.
4. Description: Software package and information systems. The objectives of the procurement are to identify an ITIL Service Management Software Solution that will:
- Support the delivery of the ITIL framework within the business.
- Provide a tool that will help support IT deliver on its Fit for the Future strategic commitments currently being formulated.
- Provide the opportunity to report business specific information to different business areas.
- Assist in the identification and analysis of the call types.
- Provide the data to proactively target, and lower, the number of calls providing improved efficiency to the operation of the wider business.
- The solution should also provide the mechanism to support a ‘small change process’.
- Provide a self service facility for users to register incidents and requests.
- Maintain and publish a Service Catalogue.
- Facilitate performance improvement and better management of the ICT Team.
5. CPV Codes:
48000000 - Software package and information systems.
6. NUTS Codes :
UKE42 - Leeds
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Leeds,
8. Reference Attributed by the Awarding Authority: ITIL Service Management Solution
9. Estimated Value of Requirement: Category I: 50K to 100K
Currency: GBP
10. Deadline for Expression of Interest: 20/11/2015 09:00:00
11. Address to which they must be sent:
Yorkshire Housing Ltd
Dysons Chambers,, 12-14 Briggate, Leeds, LS1 6ER, United Kingdom
Tel. 07703501135, Email: john.eary@shawc.co.uk, URL: http://www.yorkshirehousing.co.uk/
Contact: Through the Delta E-Sourcing Portal, Attn: John Eary
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-Leeds:-Yorkshire-Housing---ITIL-Service-Management-Software-Solution/Y55PTTE4ZD
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/Y55PTTE4ZD
TKR-2015108-PRO-7168779
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 05/01/2016
Period of Work End date: 30/06/2016
Is this a Framework Agreement?: no