Settle: Unified Communications

  Settle is using Delta eSourcing to run this tender exercise

Notice Summary
Title: Unified Communications
Notice type: Contract Notice
Authority: Settle
Nature of contract: Not applicable
Procedure: Open
Short Description: Replacement of current telephony and Contact Centre system with a Unified Communications solution
Published: 08/06/2018 16:13

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UK-Letchworth Garden City: Telecommunications services.
Section I: Contracting Authority
      I.1) Name and addresses
             North Hertfordshire Homes trading as settle
             Rowan House, Avenue One, Letchworth Garden City, SG6 2WW, United Kingdom
             Tel. +44 7860874430, Email:
             Contact: Julie Sperritt
             Main Address:
             NUTS Code: UKH2
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided       
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at:
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent electronically via to the abovementioned address       
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Other type:: Co-operative and Community Benefits Society
      I.5) Main activity
            Housing and community amenities

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: Unified Communications       
      Reference Number: 322069258
      II.1.2) Main CPV Code:
      64200000 - Telecommunications services.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: Replacement of current telephony and Contact Centre system with a Unified Communications solution       
      II.1.5) Estimated total value:
      Value excluding VAT: Not Provided       
      Currency: Not Provided
      II.1.6) Information about lots:
      This contract is divided into lots: No       
II.2) Description
      II.2.2) Additional CPV codes:
      32429000 - Telephone network equipment.
      32500000 - Telecommunications equipment and supplies.
      32520000 - Telecommunications cable and equipment.
      32522000 - Telecommunications equipment.
      32523000 - Telecommunications facilities.
      32524000 - Telecommunications system.
      32570000 - Communications equipment.
      32550000 - Telephone equipment.
      64210000 - Telephone and data transmission services.
      64227000 - Integrated telecommunications services.
      64200000 - Telecommunications services.
      64215000 - IP Telephone services.
      32332200 - Telephone-answering machines.
      79512000 - Call centre.
      II.2.3) Place of performance:
      UKH2 Bedfordshire and Hertfordshire
      II.2.4) Description of procurement: Replacing current telephony with a new contact centre and Unified Communications system to benefit approx 300 users. Users encompass:
1) BAU Users - Majority of users. Desk workers that require telephone/soft phone, direct dial extension, Instant Messaging, Mobile App integration, voicemail, call overflow/divert/fwd/transfer, hot desk functionality. Some users also require hunt groups, conference calls, direct dial external number, remote working, integration with HMS/CRM;
2) Contact Centre Users - Contact Centre colleagues, some DLO colleagues. Require BAU plus ACD, IVR, intelligent queueing, email management, tracking across medias, call listening, call recording, wallboard, performance data, multi channel, Email and SMS sending and integration to HMS/CRM;
3) Schemes - Two types of scheme user:
3a) Requiring basic phone only with external direct dial. Currently BT line sufficient;
3b) Require external Direct Dial, hunt group (unmanned offices/change location of working).
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: Not provided       
      Currency: Not provided       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: No       
      Description of renewals: Not provided
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       

Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
      Not Provided       
      III.1.2) Economic and financial standing          
      Selection criteria as stated in the procurement documents       
      List and brief description of selection criteria:       
      Not Provided    
      Minimum level(s) of standards possibly required (if applicable) :       
      Not Provided    
      III.1.3) Technical and professional ability    
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:       
      Not Provided      
      Minimum level(s) of standards possibly required (if applicable) :          
      Not Provided   
      III.1.5) Information about reserved contracts (if applicable)   
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No       
      The execution of the contract is restricted to the framework of sheltered employment programmes: No    
   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession    
      Reference to the relevant law, regulation or administrative provision:          
      Not Provided    
      III.2.2) Contract performance conditions          
      Not Provided          
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description OPEN
      IV.1.1) Type of procedure: Open   
   IV.1.3) Information about a framework agreement or a dynamic purchasing system    
         The procurement involves the establishment of a framework agreement - NO    
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided    
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No       
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided       
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 23/07/2018 Time: 12:00
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,       
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
         Duration in month(s): 6
      IV.2.7) Conditions for opening of tenders:
         Date: 23/07/2018
         Time: 12:00

Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: No    
   Estimated timing for further notices to be published: Not provided
   VI.2) Information about electronic workflows
   Electronic ordering will be used Yes       
   Electronic invoicing will be accepted Yes       
   Electronic payment will be used Yes       
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:

To respond to this opportunity, please click here:
   VI.4) Procedures for review
   VI.4.1) Review body:
             North Hertfordshire Homes trading as settle
       Rowan House, Avenue One, Letchworth Garden City, SG6 2WW, United Kingdom
       Tel. +44 7860874430, Email:
       Internet address:
   VI.4.2) Body responsible for mediation procedures:
Not provided
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:    
    Not Provided    
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
Not provided
   VI.5) Date Of Dispatch Of This Notice: 08/06/2018

Annex A

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