Notting Hill Genesis: Oakland Rise Soft Facilities Management

Notting Hill Genesis is using Delta eSourcing to run this tender exercise

Notice Summary

Title:	Oakland Rise Soft Facilities Management
Notice type:	Contract Notice
Authority:	Notting Hill Genesis
Nature of contract:	Services
Procedure:	Restricted
Short Description:	Notting Hill Genesis intends to procure a single service provider (for a four-year duration) with the option to extend up to two periods of one-year each. Notting Hill Genesis are looking to enter a long-term contract with a single service provider to provide a soft facilities management service at various times (Monday – Sunday) at its new Estate Oakland Rise, located in North London.The services include a combination of Concierge, Security, Window Cleaning, General Cleaning, Deep Cleaning and External Grounds Maintenance.There are a total of 605 homes that will comprise of 242 affordable homes, 61 social rent ,45 rent homes and 136 shared ownership as well as 203 market rent homes 160 market .The provider will be fully responsible for the monitoring and maintaining of standards of dress policy, attendance, punctuality, reliability, and customer service
Published:	04/08/2020 17:16

Please note that the deadline for response to this opportunity has passed. However, you can still register or log-into the Delta eSourcing solution to prepare your Supplier Profile for future opportunities.

View Full Notice

UK-London: Facilities management services.
Section I: Contracting Authority
      I.1) Name and addresses
             Notting Hill Genesis
             Bruce Kenrick House, 2 Killick Street, London, N1 9FL, United Kingdom
             Tel. +44 07540122911, Email: lorraine.taylor@nhg.org.uk
             Contact: Lorraine Taylor
             Main Address: https://www.nhggroup.org.uk
             NUTS Code: UKI
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Facilities-management-services./P7R2TGHZP3
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent electronically via https://www.delta-esourcing.com/tenders to the abovementioned address
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Other type:: Housing Association
      I.5) Main activity
            Housing and community amenities

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: Oakland Rise Soft Facilities Management
      Reference Number: 509705648
      II.1.2) Main CPV Code:
      79993100 - Facilities management services.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: Notting Hill Genesis intends to procure a single service provider (for a four-year duration) with the option to extend up to two periods of one-year each. Notting Hill Genesis are looking to enter a long-term contract with a single service provider to provide a soft facilities management service at various times (Monday – Sunday) at its new Estate Oakland Rise, located in North London.The services include a combination of Concierge, Security, Window Cleaning, General Cleaning, Deep Cleaning and External Grounds Maintenance.There are a total of 605 homes that will comprise of 242 affordable homes, 61 social rent ,45 rent homes and 136 shared ownership as well as 203 market rent homes 160 market .The provider will be fully responsible for the monitoring and maintaining of standards of dress policy, attendance, punctuality, reliability, and customer service
      II.1.5) Estimated total value:
      Value excluding VAT: 2,600,000
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: No

II.2) Description

      II.2.2) Additional CPV codes:
      Not Provided
      II.2.3) Place of performance:
      UKI LONDON

      II.2.4) Description of procurement: Notting Hill Genesis intends to procure a single service provider (for a four-year duration) with the option to extend up to two periods of one-year each. Notting Hill Genesis are looking to enter a long-term contract with a single service provider to provide a soft facilities management service at various times (Monday – Sunday) at its new Estate Oakland Rise, located Old Oak Common NW10 6DU. The services include a combination of Concierge, Security, Window Cleaning, General Cleaning, Deep Cleaning and External Grounds Maintenance. There are a total of 605 homes that will comprise of 242 affordable homes, 61 social rent ,45 rent homes and 136 shared ownership as well as 203 market rent homes which will be sold to QPR and 160 market homes retained by NHG .The provider will be fully responsible for the monitoring and maintaining of standards of dress policy, attendance, punctuality, reliability, and customer service, taking any necessary actions to achieve the highest standards of service delivery, and to maintain a clean and tidy appearance. We are looking for someone who will be able to provide Notting Hill Genesis with a quality service, to provide further input in the day to day running of these soft facilities management services.To work in partnership with NHG , to be able to communicate correctly and efficiently, and to collaborate with the relevant manager located on site to continuously improve the services, to bring any changes and recommendations to the review contract meetings . The successful service provider will be responsible for all aspects of the Security, Concierge ,Cleaning and Grounds Maintenance to this new site . As this is a brand-new scheme and Tupe will not be involved in the process, therefore we will require the new supplier to provide the resources to undertake the services
      II.2.5) Award criteria:
            Criteria below
            Quality criterion - Name: Criterion 1 / Weighting: 60

            Cost criterion - Name: Criterion 1 / Weighting: 40

      II.2.6) Estimated value:
      Value excluding VAT: 2,600,000
      Currency: GBP
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Start: 01/01/2021 / End: 01/01/2025
      This contract is subject to renewal: No
      Description of renewals: Not provided
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged number of candidates: 5

      Objective criteria for choosing the limited number of candidates: Not provided
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       Yes
      Description of options: This contract allows for an extension of two years of 1 year each
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No
      Identification of the project: Not provided
      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/P7R2TGHZP3

Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:
      Not Provided
      III.1.2) Economic and financial standing
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:
      Not Provided
      Minimum level(s) of standards possibly required (if applicable) :
      Not Provided
      III.1.3) Technical and professional ability
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:
      Not Provided
      Minimum level(s) of standards possibly required (if applicable) :
      Not Provided
      III.1.5) Information about reserved contracts (if applicable)
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No
      The execution of the contract is restricted to the framework of sheltered employment programmes: No

   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession
      Reference to the relevant law, regulation or administrative provision:
      Not Provided
      III.2.2) Contract performance conditions
      Not Provided
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description RESTRICTED
      IV.1.1) Type of procedure: Restricted

   IV.1.3) Information about a framework agreement or a dynamic purchasing system
         The procurement involves the establishment of a framework agreement - NO
         The procurement involves the setting up of a dynamic purchasing system - NO
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided


   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 03/09/2020 Time: 17:30
      IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates: Not Provided
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender: Not Provided


Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: No
   Estimated timing for further notices to be published: Not provided
   VI.2) Information about electronic workflows
   Electronic ordering will be used Yes
   Electronic invoicing will be accepted Yes
   Electronic payment will be used Yes
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Facilities-management-services./P7R2TGHZP3

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/P7R2TGHZP3
   VI.4) Procedures for review
   VI.4.1) Review body:
             Notting Hill Genesis
       Bruce Kenrick House, 2 Killick Street, London, N1 9FL, United Kingdom
       Email: lorraine.taylor@nhg.org.uk
       Internet address: https://www.nhggroup.org.uk
   VI.4.2) Body responsible for mediation procedures:
Not provided
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:
    Not Provided
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
          Notting Hill Genesis
       Bruce Kenrick House, 2 Killick Street, London, N1 9FL, United Kingdom
       Email: lorraine.taylor@nhg.org.uk
       Internet address: https://www.nhggroup.org.uk
   VI.5) Date Of Dispatch Of This Notice: 04/08/2020

Annex A

View any Notice Addenda

Oakland Rise Soft Facilities Management

UK-London: Facilities management services.

Section I: Contracting authority/entity (as stated in the original notice)

I.1) Name and addresses
       Notting Hill Genesis
       Bruce Kenrick House, 2 Killick Street, London, N1 9FL, United Kingdom
       Tel. +44 07540122911, Email: lorraine.taylor@nhg.org.uk
       Contact: Lorraine Taylor
       Main Address: https://www.nhggroup.org.uk
       NUTS Code: UKI

Section II: Object (as stated in the original notice)

II.1) Scope of the procurement

   II.1.1) Title: Oakland Rise Soft Facilities Management      Reference number: 509705648
   II.1.2) Main CPV code:
      79993100 - Facilities management services.

   II.1.3) Type of contract: SERVICES
   II.1.4) Short Description: Notting Hill Genesis intends to procure a single service provider (for a four-year duration) with the option to extend up to two periods of one-year each. Notting Hill Genesis are looking to enter a long-term contract with a single service provider to provide a soft facilities management service at various times (Monday – Sunday) at its new Estate Oakland Rise, located in North London.The services include a combination of Concierge, Security, Window Cleaning, General Cleaning, Deep Cleaning and External Grounds Maintenance.There are a total of 605 homes that will comprise of 242 affordable homes, 61 social rent ,45 rent homes and 136 shared ownership as well as 203 market rent homes 160 market .The provider will be fully responsible for the monitoring and maintaining of standards of dress policy, attendance, punctuality, reliability, and customer service

Section VI: Complementary information

V1.5) Date of dispatch of this notice: 27/08/2020

VI.6) Original notice reference:

   Notice Reference:    2020 - 237014
   Notice number in OJ S: Not Provided
   Date of dispatch of the original notice: 04/08/2020

Section VII: Changes

VII.1) Information to be changed or added

      VII.1.1) Reason for change: Modification of original information submitted by the contracting authority

      VII.1.2) Text to be corrected in original notice No: 1

         Section Number: II.1.5
         Lot No: Not provided
         Place of text to be modified: 11.1.5
         Instead of: Estimated total value:
Value excluding VAT: 2,600,000
Currency: GBP
         Read: Estimated total value: Value excluding VAT: 4,000,000.
Currency: GBP


      VII.1.2) Text to be corrected in original notice No: 2

         Section Number: II.2.6)
         Lot No: Not provided
         Place of text to be modified: 11.2.6)
         Instead of: Estimated total value:
Value excluding VAT: 2,600,000
Currency: GBP
         Read: Estimated total value:
Value excluding VAT: 4,000,000
Currency: GBP


VII.2) Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Facilities-management-services./P7R2TGHZP3

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/P7R2TGHZP3

View Award Notice

UK-London: Facilities management services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Notting Hill Genesis
       Bruce Kenrick House, 2 Killick Street, London, N1 9FL, United Kingdom
       Tel. +44 07540122911, Email: lorraine.taylor@nhg.org.uk
       Contact: Lorraine Taylor
       Main Address: https://www.nhggroup.org.uk
       NUTS Code: UKI

   I.2) Joint procurement:
      The contract involves joint procurement: No
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Other type:: Housing Association

   I.5) Main activity:
      Housing and community amenities

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Oakland Rise Soft Facilities Management
      Reference number: 509705648

      II.1.2) Main CPV code:
         79993100 - Facilities management services.

      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: Notting Hill Genesis intends to procure a single service provider (for a four-year duration) with the option to extend up to two periods of one-year each. Notting Hill Genesis are looking to enter a long-term contract with a single service provider to provide a soft facilities management service at various times (Monday – Sunday) at its new Estate Oakland Rise, located in North London.The services include a combination of Concierge, Security, Window Cleaning, General Cleaning, Deep Cleaning and External Grounds Maintenance.There are a total of 605 homes that will comprise of 242 affordable homes, 61 social rent ,45 rent homes and 136 shared ownership as well as 203 market rent homes 160 market .The provider will be fully responsible for the monitoring and maintaining of standards of dress policy, attendance, punctuality, reliability, and customer service

      II.1.6) Information about lots
         This contract is divided into lots: No

      II.1.7) Total value of the procurement (excluding VAT)
          Value: 2,843,294.08

         Currency:GBP

   II.2) Description

      II.2.2) Additional CPV code(s):
      Not Provided

      II.2.3) Place of performance
      Nuts code:
      UKI - LONDON

      Main site or place of performance:
      LONDON


      II.2.4) Description of the procurement: Notting Hill Genesis intends to procure a single service provider (for a four-year duration) with the option to extend up to two periods of one-year each. Notting Hill Genesis are looking to enter a long-term contract with a single service provider to provide a soft facilities management service at various times (Monday – Sunday) at its new Estate Oakland Rise, located Old Oak Common NW10 6DU. The services include a combination of Concierge, Security, Window Cleaning, General Cleaning, Deep Cleaning and External Grounds Maintenance. There are a total of 605 homes that will comprise of 242 affordable homes, 61 social rent ,45 rent homes and 136 shared ownership as well as 203 market rent homes which will be sold to QPR and 160 market homes retained by NHG .The provider will be fully responsible for the monitoring and maintaining of standards of dress policy, attendance, punctuality, reliability, and customer service, taking any necessary actions to achieve the highest standards of service delivery, and to maintain a clean and tidy appearance. We are looking for someone who will be able to provide Notting Hill Genesis with a quality service, to provide further input in the day to day running of these soft facilities management services.To work in partnership with NHG , to be able to communicate correctly and efficiently, and to collaborate with the relevant manager located on site to continuously improve the services, to bring any changes and recommendations to the review contract meetings . The successful service provider will be responsible for all aspects of the Security, Concierge ,Cleaning and Grounds Maintenance to this new site . As this is a brand-new scheme and Tupe will not be involved in the process, therefore we will require the new supplier to provide the resources to undertake the services

      II.2.5) Award criteria:
      Quality criterion - Name: Criterion 1 / Weighting: 60

      Cost criterion - Name: Criterion 1 / Weighting: 40


      II.2.11) Information about options
         Options: Yes
         Description of these options:This contract allows for an extension of two years of 1 year each

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No


      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/P7R2TGHZP3

Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Restricted

   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No
      A dynamic purchasing system was set up: No

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2020/S 152-373641



   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided
   Lot Number: Not Provided
   Title: Not Provided

   A contract/lot is awarded: Yes

   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 11/11/2020

      V.2.2) Information about tenders
         Number of tenders received: 5
         Number of tenders received from SMEs: Not Provided
         Number of tenders received from tenderers from other EU Member States: Not Provided
         Number of tenders received from tenderers from non-EU Member States: Not Provided
         Number of tenders received by electronic means: 5

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No

         Contractor (No.1)
             Just Ask Estate Services, 05956392
             Unit 4, Wintersells Business Park,, Wintersells Road, West Byfleet, Surrey, KT14 7LF, United Kingdom
             Email: Kathryn.morgan@justaskservices.co.uk
             NUTS Code: UKI
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: Not Provided
         Total value of the contract/lot: 2,879,943.6
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No

Section VI: Complementary information

   VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=571051111

   VI.4) Procedures for review

      VI.4.1) Review body
          Notting Hill Genesis
          Bruce Kenrick House, 2 Killick Street, London, N1 9FL, United Kingdom
          Email: lorraine.taylor@nhg.org.uk
          Internet address: https://www.nhggroup.org.uk

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
          Notting Hill Genesis
          Bruce Kenrick House, 2 Killick Street, London, N1 9FL, United Kingdom
          Email: lorraine.taylor@nhg.org.uk
          Internet address: https://www.nhggroup.org.uk

   VI.5) Date of dispatch of this notice: 17/02/2021