Peabody Trust is using Delta eSourcing to run this tender exercise
| Opportunity Information |
|---|
| Title: | PA0018 - New Homes Customer Journey Experience Solutions |
| Type: | SQ |
| Authority: | Peabody Trust |
| Opening Date: | 22/08/2025 12:00 |
| Closing Date: | 26/09/2025 12:00 |
| Description: | The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores. |
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