Procurement Lincolnshire: Carers Support Service

UK-Lincoln: Health and social work services.

Section I: Contracting Authority
   I.1)Name, Addresses and Contact Point(s):
      Lincolnshire County Council
      County Offices, Newland, Lincoln, Lincoln, LN1 1YT, United Kingdom
      Tel. +44 1522553649, Email: karley.beck@lincolnshire.gov.uk, URL: http://microsites.lincolnshire.gov.uk/procurement
      Contact: Karley Beck

      Further information can be obtained at: As Above       
      Specifications and additional documents: As Above       
      Tenders or requests to participate must be sent to: As Above       
   
   I.2)Type of the contracting authority:
      Regional or local authority

   I.3) Main activity:
      General Public Services

   I.4) Contract award on behalf of other contracting authorities:
      The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract: SERVICES
   II.1)Description
      II.1.1)Title attributed to the contract by the contracting authority: Carers Support Service
      II.1.2)Type of contract and location of works, place of delivery or of performance: SERVICES         
         Service Category: 25

         Region Codes: UKF30 - Lincolnshire         
      II.1.3) Information about a public contract, a framework or a dynamic purchasing system:The notice involves a public contract                                                       
      
      II.1.5)Short description of the contract or purchase:
      Health and social work services. Health training services. Health services. Miscellaneous health services. Community health services. Information and promotion products. Lot 1 - Carers Support Service
The Council wishes to commission a comprehensive Carers Support Service offering:
• Universal and targeted provision for all Adult Carers over the age of 18
•Carer Engagement provision for both Adult Carer and Young Carers
The Service is split into three elements, all of which are described in detail within the specification, these are as follows:-
ENGAGEMENT
Including engaging with Adult and Young Carers, being a voice for Adult and Young Carers, and working with Stakeholders to influence positive change in public, private and voluntary sectors
INFORMATION, ADVICE AND SIGNPOSTING
Including developing information and advice, promoting access to Information, Advice and Signposting, Support Groups, Carer Learning and Peer Support
ASSESSMENT AND SUPPORT PLANNING
Including face to face Assessment and Support Planning, Reviews and opportunities for integrated Assessments

Lot 2 - Dementia Family Support Service
The Council (LCC) wishes to commission a Dementia Family Support Service offering intensive support for Carers and family of people with Dementia, that is also available to the person with Dementia themselves, to help them navigate the complexities of the care system.
The service aims to:
•Help people with a diagnosis of Dementia, their Carers and their wider family, to live as well as possible with the condition, promoting their Wellbeing throughout stages 3 to 6 of the Dementia Journey
•Help people with a diagnosis of Dementia live in their local community for as long as they can, exercising choice and control over their support and preventing avoidable admission to long term residential care
•Help people with a diagnosis of Dementia, their Carers and their wider family to build their resilience and confidence regarding the forthcoming stages of their Dementia Journey
•Enable Carers and wider family members to benefit from the range of Carers support in Lincolnshire and sustain their caring role
•Reduce the impact that navigating the complexities of the care system currently has on people with a diagnosis of Dementia, their Carers and their wider family, allowing them to focus on managing the condition

Further detail in relation to the scope of each Lot is provided within the respective Lot sections of the Notice.
         
      II.1.6)Common Procurement Vocabulary:
         85000000 - Health and social work services.
         
         80561000 - Health training services.
         
         85100000 - Health services.
         
         85140000 - Miscellaneous health services.
         
         85323000 - Community health services.
         
         39294100 - Information and promotion products.
         

      II.1.7) Information about Government Procurement Agreement (GPA):
         The contract is covered by the Government Procurement Agreement (GPA): Yes       
      II.1.8)Lots:
         This contract is divided into lots: Yes          
         If yes, tenders should be submitted for: One or more lots

      II.1.9)Information about variants:
         Variants will be accepted: No    
   
   II.2)Quantity Or Scope Of The Contract
      II.2.1)Total quantity or scope:
      Lot 1 - Carers Support Service

The Council wishes to commission a comprehensive Carers Support Service offering:
• Universal and targeted provision for all Adult Carers over the age of 18
•Carer Engagement provision for both Adult Carer and Young Carers

The Service is split into three elements, all of which are described in detail within the specification, these are as follows:-
ENGAGEMENT
Including engaging with Adult and Young Carers, being a voice for Adult and Young Carers, and working with Stakeholders to influence positive change in public, private and voluntary sectors
INFORMATION, ADVICE AND SIGNPOSTING
Including developing information and advice, promoting access to Information, Advice and Signposting, Support Groups, Carer Learning and Peer Support
ASSESSMENT AND SUPPORT PLANNING
Including face to face Assessment and Support Planning, Reviews and opportunities for integrated Assessments

In addition to the 3 elements above, the service shall offer Carers:-

- One to one emotional support. Recognising that caring can be very emotional and feeling emotionally supported by the Provider shall be integral to building confidence and trust in the Service. Where more intensive emotional support is required they shall be referred or signposted to relevant support options such as Peer Support or counselling Services.
- Some practical support as required such as assistance with related form filling, accompanying them at relevant appointments, providing supporting letters for applications and assistance with appeals.
- Informal Advocacy and encouragement to develop the skills to advocate for themselves and the Cared for Person; to help make sure that their voice is heard and that they are able to receive the support they need – this in no way replaces the Benefits of or requirement to refer to professional Advocacy Services.

The Service shall be available to Carers meeting the following requirements:
• Aged 18 years or over (including Parent Carers)
•Caring for a person who is Ordinarily Resident in Lincolnshire (as defined by the Department of Health's Guidance on the identification of the Ordinary Residence of people in need of community care Services, England)
•In the case of Strategic Engagement this shall also include Young Carers

The provider will have to have the necessary skills to be able to deliver services to Carers who care for people with specific conditions or circumstances, including but not limited to:
•Dementia
•Mental Health Conditions
•Learning Disabilities
•Autism Spectrum Disorder
•End of Life and Palliative Care Needs
•Substance and Alcohol Misuse
•Parent Carers

Lot 2 - Dementia Family Support Service

The Council (LCC) wishes to commission a Dementia Family Support Service offering intensive support for Carers and family of people with Dementia, that is also available to the person with Dementia themselves, to help them navigate the complexities of the care system.

The service aims to:
•Help people with a diagnosis of Dementia, their Carers and their wider family, to live as well as possible with the condition, promoting their Wellbeing throughout stages 3 to 6 of the Dementia Journey
•Help people with a diagnosis of Dementia live in their local community for as long as they can, exercising choice and control over their support and preventing avoidable admission to long term residential care
•Help people with a diagnosis of Dementia, their Carers and their wider family to build their resilience and confidence regarding the forthcoming stages of their Dementia Journey
•Enable Carers and wider family members to benefit from the range of Carers support in Lincolnshire and sustain their caring role
•Reduce the impact that navigating the complexities of the care system currently has on people with a diagnosis of Dementia, their Carers and their wider family, allowing them to focus on managing the condition

The Service is split into two elements
INFORMATION, ADVICE AND SIGNPOSTING
Including developing and promoting access to Information, Advice and Signposting, Support Groups and Learning
CARE NAVIGATION
Including supporting people with a diagnosis of Dementia, their Carer or wider family to navigate care and Support Services where they would otherwise be unable to access the information, Services and other forms of support they need, enabling supported decision making, referring and liaising with Support Services, encouraging coordination across Services, supporting through Assessment and Support Planning processes and encouraging future planning      
      
      II.2.2)Options: Not Provided         
         II.2.3)Information about renewals:
            This contract is subject to renewal: Not Provided         
   II.3)Duration Of The Contract Or Time-Limit For Completion      
         Starting: 01/10/2015
         Completion: 30/09/2018

   Information About Lots
            
      Lot No: 1
      Title: Carers Support Service

      1)Short Description:      
      The Council wishes to commission a comprehensive Carers Support Service offering:
• Universal and targeted provision for all Adult Carers over the age of 18
• Carer Engagement provision for both Adult Carer and Young Carers
The Service is split into three elements, all of which are described in detail within the specification, these are as follows:-
ENGAGEMENT
Including engaging with Adult and Young Carers, being a voice for Adult and Young Carers, and working with Stakeholders to influence positive change in public, private and voluntary sectors
INFORMATION, ADVICE AND SIGNPOSTING
Including developing information and advice, promoting access to Information, Advice and Signposting, Support Groups, Carer Learning and Peer Support
ASSESSMENT AND SUPPORT PLANNING
Including face to face Assessment and Support Planning, Reviews and opportunities for integrated Assessments

      2)Common Procurement Vocabulary:
         85000000 - Health and social work services.
                  80561000 - Health training services.
                  85100000 - Health services.
                  85140000 - Miscellaneous health services.
                  85323000 - Community health services.
                  39294100 - Information and promotion products.
         
      3)Quantity Or Scope:      
      Lot 1 - Carers Support Service
The Council wishes to commission a comprehensive Carers Support Service offering:
• Universal and targeted provision for all Adult Carers over the age of 18
•Carer Engagement provision for both Adult Carer and Young Carers
The Service is split into three elements, all of which are described in detail within the specification, these are as follows:-
ENGAGEMENT
Including engaging with Adult and Young Carers, being a voice for Adult and Young Carers, and working with Stakeholders to influence positive change in public, private and voluntary sectors
INFORMATION, ADVICE AND SIGNPOSTING
Including developing information and advice, promoting access to Information, Advice and Signposting, Support Groups, Carer Learning and Peer Support
ASSESSMENT AND SUPPORT PLANNING
Including face to face Assessment and Support Planning, Reviews and opportunities for integrated Assessments
In addition to the 3 elements above, the service shall offer Carers:-
- One to one emotional support. Recognising that caring can be very emotional and feeling emotionally supported by the Provider shall be integral to building confidence and trust in the Service. Where more intensive emotional support is required they shall be referred or signposted to relevant support options such as Peer Support or counselling Services.
- Some practical support as required such as assistance with related form filling, accompanying them at relevant appointments, providing supporting letters for applications and assistance with appeals.
- Informal Advocacy and encouragement to develop the skills to advocate for themselves and the Cared for Person; to help make sure that their voice is heard and that they are able to receive the support they need – this in no way replaces the Benefits of or requirement to refer to professional Advocacy Services.
The provider will have to have the necessary skills to be able to deliver services to Carers who care for people with specific conditions or circumstances, including but not limited to:
•Dementia
•Mental Health Conditions
•Learning Disabilities
•Autism Spectrum Disorder
•End of Life and Palliative Care Needs
•Substance and Alcohol Misuse
•Parent Carers
The Service shall be available to Carers meeting the following requirements:
• Aged 18 years or over (including Parent Carers)
•Caring for a person who is Ordinarily Resident in Lincolnshire (as defined by the Department of Health's Guidance on the identification of the Ordinary Residence of people in need of community care Services, England)
•In the case of Strategic Engagement this shall also include Young Carers            
         If known, estimated cost of works excluding VAT: 3,176,463
         Currency: GBP
                           
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract                                          
         Scheduled date for:
            Start of works: 01/10/2015
            Completion of works: 30/09/2018
                        
                  
         5)Additional Information About Lots: Not Provided
               
      Lot No: 2
      Title: Dementia Family Support Service

      1)Short Description:      
      The Council (LCC) wishes to commission a Dementia Family Support Service offering intensive support for Carers and family of people with Dementia, that is also available to the person with Dementia themselves, to help them navigate the complexities of the care system.

      2)Common Procurement Vocabulary:
         85000000 - Health and social work services.
                  80561000 - Health training services.
                  85100000 - Health services.
                  85323000 - Community health services.
                  85140000 - Miscellaneous health services.
                  39294100 - Information and promotion products.
         
      3)Quantity Or Scope:      
      The Council (LCC) wishes to commission a Dementia Family Support Service offering intensive support for Carers and family of people with Dementia, that is also available to the person with Dementia themselves, to help them navigate the complexities of the care system.
The service aims to:
•Help people with a diagnosis of Dementia, their Carers and their wider family, to live as well as possible with the condition, promoting their Wellbeing throughout stages 3 to 6 of the Dementia Journey
•Help people with a diagnosis of Dementia live in their local community for as long as they can, exercising choice and control over their support and preventing avoidable admission to long term residential care
•Help people with a diagnosis of Dementia, their Carers and their wider family to build their resilience and confidence regarding the forthcoming stages of their Dementia Journey
•Enable Carers and wider family members to benefit from the range of Carers support in Lincolnshire and sustain their caring role
•Reduce the impact that navigating the complexities of the care system currently has on people with a diagnosis of Dementia, their Carers and their wider family, allowing them to focus on managing the condition
The Service is split into two elements
INFORMATION, ADVICE AND SIGNPOSTING
Including developing and promoting access to Information, Advice and Signposting, Support Groups and Learning
CARE NAVIGATION
Including supporting people with a diagnosis of Dementia, their Carer or wider family to navigate care and Support Services where they would otherwise be unable to access the information, Services and other forms of support they need, enabling supported decision making, referring and liaising with Support Services, encouraging coordination across Services, supporting through Assessment and Support Planning processes and encouraging future planning            
         If known, estimated cost of works excluding VAT: 900,000
         Currency: GBP
                           
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots: Not Provided
                  
Section III: Legal, Economic, Financial And Technical Information
   III.1)Conditions relating to the contract
      III.1.1)Deposits and guarantees required:
      Not Provided
      
      III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
      Not Provided
      
      III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
      Not Provided
      
      III.1.4)Other particular conditions:
         The performance of the contract is subject to particular conditions: Not Provided      
   III.2)Conditions For Participation
      III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers:
      Not Provided      
      III.2.2)Economic and financial capacity
         Economic and financial capacity - means of proof required:         
         (a) appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance;
         (b) the presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established;
         (c) a statement of the undertaking's overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.

      
      III.2.3)Technical capacity
         Technical capacity - means of proof required         
         Not Provided      
      III.2.4)Information about reserved contracts: Not Provided   
   III.3)Conditions Specific To Service Contracts
      III.3.1)Information about a particular profession:
         Execution of the service is reserved to a particular profession: Not Provided      
      III.3.2)Staff responsible for the execution of the service:
         Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: Not Provided
Section IV: Procedure
   IV.1)Type Of Procedure
      IV.1.1)Type of procedure: Open
   
   IV.2)Award Criteria
      IV.2.1)Award criteria:      
         The most economically advantageous tender in terms of
            The criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

      IV.2.2)Information about electronic auction:
         An electronic auction will be used: No       

   IV.3)Administrative Information
      IV.3.1)File reference number attributed by the contracting authority: Not Provided      
      IV.3.2)Previous publication(s) concerning the same contract: No

      IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document:

      Date: 20/04/2015
      Time-limit for receipt of requests for documents or for accessing documents: 12:00
         Payable documents: No       
      
      IV.3.4)Time-limit for receipt of tenders or requests to participate
         Date: 01/05/2015
         Time: 17:00      
      IV.3.6)Language(s) in which tenders or requests to participate may be drawn up:         English
         
      IV.3.7)Minimum time frame during which the tenderer must maintain the tender Not Provided      
      IV.3.8)Conditions for opening tenders
         Date: 01/05/2015
         Time: 17:00


Section VI: Complementary Information

   VI.1)This Is A Recurrent Procurement: Yes
      Estimated timing for further notices to be published: September 2020
   VI.2)Information about European Union funds:
      The contract is related to a project and/or programme financed by European Union funds: No       
   VI.3)Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Lincoln:-Health-and-social-work-services./E54564JYGE

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/E54564JYGE
GO-2015320-PRO-6454458 TKR-2015320-PRO-6454457
   
   VI.4)Procedures For Appeal
      VI.4.1)Body responsible for appeal procedures:
      Lincolnshire County Council
      Lincolnshire County Council, Newland, Lincoln, LN1 1BA, United Kingdom
      Tel. +44 1522553649

      VI.4.2)Lodging of appeals: Not Provided   
   
      VI.4.3)Service from which information about the lodging of appeals may be obtained:
            Not Provided

   VI.5) Date Of Dispatch Of This Notice: 20/03/2015

ANNEX A