Izabela Skowronek is using Delta eSourcing to run this tender exercise
Notice Summary |
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Title: | Repair Line - out of hours call handling service (TAN0187) |
Notice type: | Contract Notice |
Authority: | Izabela Skowronek |
Nature of contract: | Services |
Procedure: | Open |
Short Description: | Leicester City Council is intending to appoint one contractor to provide Repair Line (Housing) - out of hours call handling service. |
Published: | 19/12/2014 12:16 |
View Full Notice
Section I: Contracting Authority
I.1)Name, Addresses and Contact Point(s):
Leicester City Council
City Hall, 115 Charles Street, Leicester, LE1 1AD, United Kingdom
Tel. +44 1164542319, Email: izabela.skowronek@leicester.gov.uk
Attn: Izabela Skowronek - Senior Procurement Officer
Electronic Submission URL: https://www.delta-esourcing.com/respond/958GA78N9G
Further information can be obtained at: As Above
Specifications and additional documents: As Above
Tenders or requests to participate must be sent to: As Above
I.2)Type of the contracting authority:
Regional or local authority
I.3) Main activity:
General Public Services
I.4) Contract award on behalf of other contracting authorities:
The contracting authority is purchasing on behalf of other contracting authorities: No
Section II: Object Of The Contract: SERVICES
II.1)Description
II.1.1)Title attributed to the contract by the contracting authority: Repair Line - out of hours call handling service (TAN0187)
II.1.2)Type of contract and location of works, place of delivery or of performance: SERVICES
Service Category: 5
Region Codes: UKF21 - Leicester
II.1.3) Information about a public contract, a framework or a dynamic purchasing system:The notice involves a public contract
II.1.5)Short description of the contract or purchase:
Call centre. Leicester City Council is intending to appoint one contractor to provide Repair Line (Housing) - out of hours call handling service.
II.1.6)Common Procurement Vocabulary:
79512000 - Call centre.
II.1.7) Information about Government Procurement Agreement (GPA):
The contract is covered by the Government Procurement Agreement (GPA): No
II.1.8)Lots:
This contract is divided into lots: No
II.1.9)Information about variants:
Variants will be accepted: Not Provided
II.2)Quantity Or Scope Of The Contract
II.2.1)Total quantity or scope:
Leicester City Council is intending to appoint one contractor to provide Repair Line (Housing) - out of hours call handling service.
II.2.2)Options: Not Provided
II.2.3)Information about renewals:
This contract is subject to renewal: Not Provided
II.3)Duration Of The Contract Or Time-Limit For Completion
Duration in months: 36 (from the award of the contract)
Information About Lots
Section III: Legal, Economic, Financial And Technical Information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
Not Provided
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Not Provided
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Not Provided
III.1.4)Other particular conditions:
The performance of the contract is subject to particular conditions: Not Provided
III.2)Conditions For Participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers:
As per the tender document.
III.2.2)Economic and financial capacity
Economic and financial capacity - means of proof required:
Information and formalities necessary for evaluating if requirements are met:
As per the tender document.
Minimum Level(s) of standards possibly required:
As per the tender document.
III.2.3)Technical capacity
Technical capacity - means of proof required
Information and formalities necessary for evaluating if requirements are met:
As per the tender document.
Minimum Level(s) of standards possibly required:
As per the tender document.
III.2.4)Information about reserved contracts: Not Provided
III.3)Conditions Specific To Service Contracts
III.3.1)Information about a particular profession:
Execution of the service is reserved to a particular profession: No
III.3.2)Staff responsible for the execution of the service:
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: No
Section IV: Procedure
IV.1)Type Of Procedure
IV.1.1)Type of procedure: Open
IV.2)Award Criteria
IV.2.1)Award criteria:
The most economically advantageous tender in terms of
The criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction:
An electronic auction will be used: No
IV.3)Administrative Information
IV.3.1)File reference number attributed by the contracting authority: TAN0187
IV.3.2)Previous publication(s) concerning the same contract: No
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document:
Not Provided
IV.3.4)Time-limit for receipt of tenders or requests to participate
Date: 02/02/2015
Time: 14:00
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up: English
IV.3.7)Minimum time frame during which the tenderer must maintain the tender Not Provided
IV.3.8)Conditions for opening tenders
Not Provided
Section VI: Complementary Information
VI.1)This Is A Recurrent Procurement: No
VI.2)Information about European Union funds:
The contract is related to a project and/or programme financed by European Union funds: No
VI.3)Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Call-centre./958GA78N9G
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/958GA78N9G
GO-20141219-PRO-6243184 TKR-20141219-PRO-6243183
VI.4)Procedures For Appeal
VI.4.1)Body responsible for appeal procedures:
Not Provided
VI.4.2)Lodging of appeals: Not Provided
VI.4.3)Service from which information about the lodging of appeals may be obtained:
Not Provided
VI.5) Date Of Dispatch Of This Notice: 19/12/2014
ANNEX A
View any Notice Addenda
View Award Notice
Section I: Contracting Authority
Title: UK-Leicester: Call centre.
I.1)Name, Addresses and Contact Point(s):
Leicester City Council
City Hall, 115 Charles Street, Leicester, LE1 1AD, United Kingdom
Tel. +44 1164542319, Email: izabela.skowronek@leicester.gov.uk
Attn: Izabela Skowronek - Senior Procurement Officer
Electronic Submission URL: https://www.delta-esourcing.com/respond/958GA78N9G
I.2)Type of the contracting authority:
Regional or local authority
I.3) Main activity:
Not Provided
I.4) Contract award on behalf of other contracting authorities:
The contracting authority is purchasing on behalf of other contracting authorities: No
Section II: Object Of The Contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting authority: Repair Line - out of hours call handling service (TAN0187)
II.1.2)Type of contract and location of works:
SERVICES
Service Category: 5
Region Codes: UKF21 - Leicester
II.1.3)Information about a framework or a dynamic purchasing system:
Not Provided
II.1.4)Short description of the contract or purchase(s):
Call centre. Leicester City Council is intending to appoint one contractor to provide Repair Line (Housing) - out of hours call handling service.
II.1.5)Common procurement vocabulary:
79512000 - Call centre.
II.1.6)Information about Government Procurement Agreement (GPA):
The contract is covered by the Government Procurement Agreement (GPA): No
II.2)Total Final Value Of Contract(s)
II.2.1) Total final value of the contract(s)
Not Provided
Section IV: Procedure
IV.1) Type Of Procedure
IV.1.1)Type of procedure: Open
IV.2)Award Criteria
IV.2.1)Award criteria: The most economically advantageous tender in terms of:
Criteria - Weighting
Quality - 60
Price - 40
IV.2.2)Information about electronic auction:
An electronic auction will be used: No
IV.3)Administrative Information
IV.3.1)File reference number attributed by the contracting authority: TAN0187
IV.3.2)Previous publication(s) concerning the same contract: Yes
Notice on a buyer profile
Notice number in OJ: 2014/S 248 - 439102 of 19/12/2014
Section V: Award Of Contract
1: Award And Contract Value
Contract No: Not Provided
V.1)Date Of Contract Award: 23/02/2015
V.2) Information About Offers
Number Of Offers Received: 5
Number Of Offers Received By Electronic Means: 5
V.3)Name And Address Of Economic Operator To Whom The Contract Has Been Awarded:
Official name: Pinnacle PSG
Postal address: 1st Floor, 6 St Andrew Street, Holborn
Town: London
Postal code: EC4A 3AE
Country: United Kingdom
Telephone: +44 2074275192
V.4)Information On Value Of Contract
Total final value of the contract
Value: 200,000
Currency: GBP
V.5)Information about subcontracting:
The contract is likely to be subcontracted: No
Section VI: Complementary Information
VI.1)Information about European Union funds:
The contract is related to a project and/or programme financed by European Union funds: No
VI.2)Additional Information:
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=136300761
GO-2015313-PRO-6439058 TKR-2015313-PRO-6439057
VI.3.1)Body responsible for appeal procedures:
Not Provided
VI.3.2)Lodging of appeals: Not Provided
VI.3.3)Service from which information about the lodging of appeals may be obtained:
Not Provided
VI.4)Date Of Dispatch Of This Notice: 13/03/2015