Golding Homes: Provision of full unified communication solution

UK-Maidstone: Communication and multimedia software package.
Section I: Contracting Authority
      I.1) Name and addresses
             Golding Homes
             www.goldinghomes.org.uk, St. Leonards Road, Allington, Maidstone, ME16 0LS, United Kingdom
             Email: procurement@goldinghomes.org.uk
             Contact: Procurement
             Main Address: www.goldinghomes.org.uk
             NUTS Code: UKJ
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided       
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-Maidstone:-Communication-and-multimedia-software-package./2WX863ZVVX
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent to the abovementioned address       
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Body governed by public law
      I.5) Main activity
            Housing and community amenities

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: Provision of full unified communication solution       
      Reference Number: Not provided
      II.1.2) Main CPV Code:
      48500000 - Communication and multimedia software package.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: Golding Homes require contact centre upgrade and telephony system replacement       
      II.1.5) Estimated total value:
      Value excluding VAT: 500,000       
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: No       
   
II.2) Description
      
      II.2.2) Additional CPV codes:
      48500000 - Communication and multimedia software package.
      32500000 - Telecommunications equipment and supplies.
      48000000 - Software package and information systems.
      64200000 - Telecommunications services.
      
      II.2.3) Place of performance:
      UKJ SOUTH EAST (ENGLAND)
      
      II.2.4) Description of procurement: Golding Homes are transforming the way that they work and deliver services. As part of this strategy, there is a critical requirement to Upgrade our
current Enghouse Contact Centre solution and enable key new features. Additionally, replace our current 5 year old Cisco UCS telephony system with a next generation cloud platform that can integrate with Office 365. This Unified Communication Tender defines the combined delivery of these two solutions. Through this investment, Golding would become an agile business, enhance its Business Continuity capabilities and enrich both staff and customer experiences.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 500,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36       
      This contract is subject to renewal: Yes       
      Description of renewals: The contract may be renewed post the initial 3 year term for two further 12 month extensions. These extensions are entirely subject to performance; approach to continual improvement and an ongoing demonstration that value for money is being achieved.
      
      II.2.10) Information about variants:
      Variants will be accepted: Yes
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       


Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
      Please refer to ITT documentation    
      III.1.2) Economic and financial standing          
      Selection criteria as stated in the procurement documents       
      List and brief description of selection criteria:       
      Not Provided    
      Minimum level(s) of standards possibly required (if applicable) :       
      Not Provided    
      III.1.3) Technical and professional ability    
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:       
      Not Provided      
      Minimum level(s) of standards possibly required (if applicable) :          
      Not Provided   
      III.1.5) Information about reserved contracts (if applicable)   
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No       
      The execution of the contract is restricted to the framework of sheltered employment programmes: No    
      
   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession          
      Execution of the service is reserved to a particular profession    
      Reference to the relevant law, regulation or administrative provision:          
      Please refer to ITT documentation    
      III.2.2) Contract performance conditions          
      Not Provided          
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description OPEN
      IV.1.1) Type of procedure: Open Acclerated   
      Justification for the choice of accelerated procedure: A strategic change in the business has led to an urgent requirement to move towards agile working solutions. The transition must take place prior to the new financial year to achieve required funding.   
   IV.1.3) Information about a framework agreement or a dynamic purchasing system    
         The procurement involves the establishment of a framework agreement - NO    
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided    
   
   
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No       
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: 2018/S 224 - 512655       
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 24/12/2018 Time: 10:00
            
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,       
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
         Duration in month(s): 6
      
      IV.2.7) Conditions for opening of tenders:
         Date: 24/12/2018
         Time: 10:00
      

Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: No    
   Estimated timing for further notices to be published: Not provided
   VI.2) Information about electronic workflows
   Electronic ordering will be used No       
   Electronic invoicing will be accepted Yes       
   Electronic payment will be used Yes       
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Maidstone:-Communication-and-multimedia-software-package./2WX863ZVVX

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/2WX863ZVVX
   VI.4) Procedures for review
   VI.4.1) Review body:
             Golding Homes
       Whatman House, St. Leonards Road, Maidstone, ME16 0LS, United Kingdom
       Tel. +44 3007772600
   VI.4.2) Body responsible for mediation procedures:
Not provided
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:    
    The Authority will incorporate a minimum 10 calendar days standstill period at the point information on the award of the Contract is communicated to tenderers via Delta E-Sourcing.    
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
          Golding Homes
       Whatman House, St. Leonards Road, Maidstone, ME16 0LS, United Kingdom
       Tel. +44 3007772600
   VI.5) Date Of Dispatch Of This Notice: 09/12/2018

Annex A