Clarity Procurement Solutions has published this notice through Delta eSourcing
| Notice Summary |
|---|
| Title: | Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement |
| Notice type: | UK2: Preliminary market engagement notice |
| Authority: | Clarity Procurement Solutions |
| Nature of contract: | Services |
| Procedure: | Above threshold - Open procedure |
| Short Description: | Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026. The procurement process for new Out of Hours Emergency Repairs Call Handling Service is expected to commence in October 2025 with the new contract commencing by March 2026. Prior to launching the procurement process, CGA is undertaking a Pre Market Engagement exercise. The purpose of the Pre Market Engagement exercise is to establish: •Market capacity and appetite •Solution options •Technology options •Specification content •Delivery model options •Indications on cost •Procurement options •Implementation timescales •Social value opportunities •Risks •Barriers Further details can be found in the Pre Market Engagement Brief. To request a copy of the Pre Market Engagement Brief, please contact our appointed Procurement Advisors, Clarity Procurement Solutions: nathan@clarityprocurement.co.uk |
| Published: | 06/07/2025 10:38 |
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Scope
Scope: Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement
Description:
Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026.
The procurement process for new Out of Hours Emergency Repairs Call Handling Service is expected to commence in October 2025 with the new contract commencing by March 2026.
Prior to launching the procurement process, CGA is undertaking a Pre Market Engagement exercise.
The purpose of the Pre Market Engagement exercise is to establish:
•Market capacity and appetite
•Solution options
•Technology options
•Specification content
•Delivery model options
•Indications on cost
•Procurement options
•Implementation timescales
•Social value opportunities
•Risks
•Barriers
Further details can be found in the Pre Market Engagement Brief. To request a copy of the Pre Market Engagement Brief, please contact our appointed Procurement Advisors, Clarity Procurement Solutions:
nathan@clarityprocurement.co.uk
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=963079889
Total value (estimated):
GBP 250,000 including VAT
Contract dates (estimated)
27/03/2026 to 26/03/2031
CPV Classifications:
79510000 - Telephone-answering services.
Delivery regions:
UKD4 Lancashire
Engagement
Engagement deadline
31/07/2025
The engagement was carried out before this notice was published. Engagement process description:
The Pre Market Engagement exercise will be conducted via a 1-hour Teams meeting with each Participant during August 2025.
Meeting spaces are limited and will be allocated on a first come first served basis to Interested Parties responding to this notice.
Interested Parties wishing to attend should register their interest by no later than 31st July 2025 to our appointed Procurement Advisors, Clarity Procurement Solutions:
nathan@clarityprocurement.co.uk
Interested Parties should also indicate the names and positions of those wishing to attend.
Subject to availability, meeting dates will be confirmed to Participants week commencing 4th August 2025.
Contracting authority
Community Gateway Association Limited, PBDZ-8761-JYXZ
Harbour House, Portway, Preston, PR2 2DW, United Kingdom
Tel. +441942725438, Email: nathan@clarityprocurement.co.uk
Contact: Nathan Liptrot
Organisation type: REGIONAL_AUTHORITY
Devolved regulations that apply: None