Historic Royal Palaces: Historic Royal Palaces Digital Visitor Guide Content

UK-Surrey: Library, archives, museums and other cultural services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Historic Royal Palaces
       Hampton Court Palace, Surrey, KT8 9AU, United Kingdom
       Tel. +44 3333206000, Email: Procurement@hrp.org.uk
       Contact: Rebecca OMeara
       Main Address: www.hrp.org.uk
       NUTS Code: UKJ

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Other type:: Independent Charity

   I.5) Main activity:
      Recreation, culture and religion

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Historic Royal Palaces Digital Visitor Guide Content            
      Reference number: HRP6568

      II.1.2) Main CPV code:
         92500000 - Library, archives, museums and other cultural services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: We will be running a tender process with the intention of establishing Framework Agreements for the provision of content for our existing Digital Visitors Guide (DVG).

The DVG provides audio and visual content on a mobile device in multiple languages, including British Sign Language. DVGs also offer specialist Audio Described tours (in English-only) for blind and partially sighted visitors.

      II.1.6) Information about lots
         This contract is divided into lots: Yes
                        
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 300,000
                  
         Currency:GBP            

   II.2) Description (lot no. 1)
   

      II.2.1) Title:General Content Production   
      Lot No:Lot: 1

      II.2.2) Additional CPV code(s):
            79530000 - Translation services.
            79540000 - Interpretation services.
            63514000 - Tourist guide services.
            63513000 - Tourist information services.


      II.2.3) Place of performance
      Nuts code:
      UK - UNITED KINGDOM
   
      Main site or place of performance:
      UNITED KINGDOM
             

      II.2.4) Description of the procurement: Content production for HRP’s existing Digital Visitor Guide in English and multiple languages. This is to include script writing, translation (where appropriate), and production.
Current languages offered across HRPs sites are: Dutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Ukrainian and British Sign Language. Content production may also include Audio Described tours. Specialist services can be sub-contracted where necessary.

      II.2.5) Award criteria:
      Quality criterion - Name: Technical Criteria / Weighting: 50
      Quality criterion - Name: Social Value / Weighting: 10
                  
      Cost criterion - Name: Commercial Criteria / Weighting: 40
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/GP5TY524A9

   II.2) Description (lot no. 2)
   

      II.2.1) Title:Content Production: British Sign Language   
      Lot No:Lot: 2

      II.2.2) Additional CPV code(s):
            79530000 - Translation services.
            79540000 - Interpretation services.
            63513000 - Tourist information services.
            63514000 - Tourist guide services.


      II.2.3) Place of performance
      Nuts code:
      UK - UNITED KINGDOM
   
      Main site or place of performance:
      UNITED KINGDOM
             

      II.2.4) Description of the procurement: Production of British Sign Language tours for HRP’s existing Digital Visitor Guide.

      II.2.5) Award criteria:
      Quality criterion - Name: Technical Criteria / Weighting: 50
      Quality criterion - Name: Social Value / Weighting: 10
                  
      Cost criterion - Name: Commercial Criteria / Weighting: 40
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided

   II.2) Description (lot no. 3)
   

      II.2.1) Title:Content Production: Audio Described   
      Lot No:Lot: 3

      II.2.2) Additional CPV code(s):
            79530000 - Translation services.
            79540000 - Interpretation services.
            63513000 - Tourist information services.
            63514000 - Tourist guide services.


      II.2.3) Place of performance
      Nuts code:
      UK - UNITED KINGDOM
   
      Main site or place of performance:
      UNITED KINGDOM
             

      II.2.4) Description of the procurement: Production of Audio Described tours for HRP’s existing Digital Visitor Guide.

      II.2.5) Award criteria:
      Quality criterion - Name: Technical Criteria / Weighting: 50
      Quality criterion - Name: Social Value / Weighting: 10
                  
      Cost criterion - Name: Commercial Criteria / Weighting: 40
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: Yes       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2024/S 000-016462
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: Yes

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: 7085    
   Lot Number: 12    
   Title: DVG Content Lot 1 and Lot 2 Content Production and BSL

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 07/03/2025

      V.2.2) Information about tenders
         Number of tenders received: 6
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: Not Provided

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Advanced Thinking Systems Ltd (t/a ATS Heritage), 02990563
             100 Nest Business Park, Martin Road, Havant, Hants, PO9 5TL, United Kingdom
             NUTS Code: UK
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 270,000          
         Total value of the contract/lot: 270,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         

Award Of Contract (No.2)

   Contract No: 7084    
   Lot Number: 3    
   Title: DVG Content Lot 3 Audio Description (AD)

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 27/02/2025

      V.2.2) Information about tenders
         Number of tenders received: 5
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: Not Provided

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Smartify CIC, 09903509
             12 Frobisher Road, London, N8 0NS, United Kingdom
             NUTS Code: UK
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 30,000          
         Total value of the contract/lot: 30,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         

Award Of Contract (No.3)

   Contract No: 7086    
   Lot Number: 1    
   Title: DVG Content Lot 1 Content Production

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 31/03/2025

      V.2.2) Information about tenders
         Number of tenders received: 5
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: Not Provided

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Imagineear Ltd, 06887633
             The Blomfield Rooms, Fulham Palace, Bishop’s Avenue, London, SW6 6EA, United Kingdom
             NUTS Code: UK
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 240,000          
         Total value of the contract/lot: 240,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=917205384
   VI.4) Procedures for review

      VI.4.1) Review body
          Historic Royal Palaces
          Hampton Court Palace, East Molesey, KT8 9AU, United Kingdom

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 09/04/2025