General Dental Council: Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes

UK-London: IT services: consulting, software development, Internet and support.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       General Dental Council
       Wimpole Street, London, W1G 8DQ, United Kingdom
       Tel. +44 207676000, Email: procurement@gdc-uk.org
       Contact: Erica Williams
       Main Address: www.gdc-uk.org, Address of the buyer profile: www.gdc-uk.org
       NUTS Code: UK

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Other activity: Health Regulator

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes            
      Reference number: GDC-2024-002

      II.1.2) Main CPV code:
         72000000 - IT services: consulting, software development, Internet and support.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: The General Dental Council (GDC) has award a contract for Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes. The contract will o enhance the registration experience so that it is more aligned to applicant expectations, with the potential to also improve the registrant experience.
At the forefront they require the development of a seamless digital (paperless) registration process for Dental Care Professionals (DCPs) and Dentists that is integrated with the GDC’s CRM platform that enables the storage and upload of documentation, wherever possible, allowing a faster; lower risk path to registration that allows both GDC and applicants to track the progress of their application. The aim is to move to a digital (paperless) registration process for DCPs and Dentists that is integrated with GDCs CRM platform (Microsoft Dynamics CRM). The process must allow for an application to be completed online, with functions to allow for the safe upload of all required documents for registrants; & which synchronizes uploaded data to the in-house CRM system with an associated workflow

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 2,300,000
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
            72222300 - Information technology services.
            72220000 - Systems and technical consultancy services.
            72200000 - Software programming and consultancy services.
            72600000 - Computer support and consultancy services.
            72222000 - Information systems or technology strategic review and planning services.


      II.2.3) Place of performance
      Nuts code:
      UKG31 - Birmingham
   
      Main site or place of performance:
      Birmingham
             

      II.2.4) Description of the procurement: The Supplier will deliver the following high-level requirement as part of their solution:
- Implementation plan; project management and quality assurance arrangements.
- Design, configuration, approach, and planning.
- Security plan.
- Testing and Acceptance plan (including User Acceptance Testing, system, interface, and regression testing).
- Training and skills transfer. Training will be required for different types of users (to be agreed with the GDC); this will include and not be limited to tailored standard operating procedures designed for GDC users.
- Data migration and integration to the existing GDC CRM.
- Continuing assistance for users during initial period of go-live operation (such as on-site support for a period immediately following initial operational running down to telephone support for a further period).
- Support/maintenance and enhancement Services as part of the Contract.

The solution must be ‘out of the box’ which can be configured to meet our specific requirements and can integrate with our CRM system.

      II.2.5) Award criteria:
      Quality criterion - Name: Criterion 1: Fit for Purpose – Functional Requirements / Weighting: 35
      Quality criterion - Name: Criterion 2: Approach to Implementation / Weighting: 25
      Quality criterion - Name: Criterion 3: Contract Management   / Weighting: 5
      Quality criterion - Name: Criterion 4: Terms and conditions / Weighting: 10
                  
      Cost criterion - Name: Criterion 5: Lifecycle cost / Weighting: 25
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:The Contract is £2,0075,760.80 excluding Vat as detailed at (II.2.6 Estimated total value of the published Contract Notice).   This envelope covers:  -the initial period of the contract of 3 years.  -the optional extension of up to a further 3 years  -the initial scope which covers the Registration process and CPD is anticipated to cost no more than £1.15 million of the total budget envelope.  - during the course of the Contract, we may commission additional services such as but not limited to Digitisation of Fitness to Practice processes and/or Hearings processes. These requirements are not within the initial scope of the current business case of the Contract and if requirement will require internal approval.  As a contingency for any potential additional phases and related services, we have included a provision of circa £1.15 million of the total budget envelope, which would be available at the earliest in Year 3, pending internal business cases.   - a provision for Price variations.  Any Price variation will be in accordance with the Change Control Procedure, which will include and not be limited to any proposed changes to pricing being documented, submitted for approval, and communicated transparently.   This process may include submitting a change request detailing the reasons for the variation, the impact on costs, and obtaining approval from relevant stakeholders or an authorised decision-making body before implementing the change.   The estimates contract value excludes value added tax which for the is current UK’s current rate of 20%.

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Restricted


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      A dynamic purchasing system was set up: No

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2024/S 000-001753
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: GDC-2024-002    
   Lot Number: Not Provided    
   Title: Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 01/09/2024

      V.2.2) Information about tenders
         Number of tenders received: 8
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: 8

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             PriceWaterhousecooper LLP, N/A
             7 More London Riverside, London, SE1 2RT, United Kingdom
             NUTS Code: UKI
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 2,075,761          
         Total value of the contract/lot: 2,075,761
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=892735472

   VI.4) Procedures for review

      VI.4.1) Review body
          General Dental Council
          37 Wimpole Street, London, W1G 8DQ, United Kingdom
          Tel. +44 2076760000, Email: procurement@gdc-uk.org
          Internet address: www.gdc-uk,org

      VI.4.2) Body responsible for mediation procedures
          General Dental Council
          37 Wimpole Street, London, W1G 8DQ, United Kingdom
          Tel. +44 2076760000, Email: procurement@gdc-uk.org
          Internet address: www.gdc-uk.org

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
          General Dental Council
          37 Wimpole Street, London, W1G 8DQ, United Kingdom
          Tel. +44 207676000, Email: procurement@gdc-uk.org
          Internet address: www.gdc-uk.org

   VI.5) Date of dispatch of this notice: 13/02/2025