The British Museum: British Museum Fundraising CRM

UK-London: Customer Relation Management software package.


Preliminary Questions
   This notice is for prior information only: Yes
   This notice aims at reducing time-limits for receipt of tenders: No
   This notice is a call for competition: No
         
Section I: Contracting Authority

I.1) Name and addresses:
       The Trustees of the British Museum
       The British Museum, Great Russell Street, London, WC1B 3DG, United Kingdom
       Tel. +44 2073238000, Email: CRMprocurement@britishmuseum.org
       Main Address: www.britishmuseum.org
       NUTS Code: UKI
      Specifications and additional documents: As Above
I.2) Joint procurement:
   The contract involves joint procurement: No.
   The contract is awarded by a central purchasing body: No .

I.3) Communication          
   Further information can be obtained from: the above mentioned address

I.4) Type of the contracting authority    
   Body governed by public law
I.5) Main activity:    
   Recreation, culture and religion

Section II: Object
      
II.1) Scope of the procurement - 1
   II.1.1) Title: British Museum Fundraising CRM    
          Reference number: BM.24.071
   II.1.2) Common Procurement Vocabulary:       
      48445000 - Customer Relation Management software package.
   II.1.3) Type of contract: SUPPLIES
   II.1.4) Short description:    
      The British Museum is looking to replace its Fundraising CRM system. The CRM is critical tool for managing engagement with the Museum’s supporters and prospects, which includes its Membership base. The CRM acts as a central database for supporter/prospect information and supports the web-based sales channels for memberships and event tickets, thereby providing both internal and external facing components. The scope of the procurement includes: a) configuration of a new SaaS fundraising CRM to meet the British Museum’s requirements associated with philanthropy, corporate sponsorship, membership and events, b) migration of CRM data from the existing on premises solution to the new SaaS CRM c) ongoing support for the new fundraising CRM. The estimated contract value is based on maximum contract duration of six years (three year initial term with up to three further one year extensions) and assumptions relating to the number of records that will be stored in the CRM, and the number of unique users over that period so should be treated as indicative only.          
   II.1.5) Estimated total value:       
      Value excluding VAT (give figures only) : 500,000 - GBP
   II.1.6) Information about lots:
      This contract is divided into lots: No          
      Maximum number of lots that may be awarded to one tenderer: Not Provided       
      The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not Provided

II.2) Lot Description          
   II.2.2) Additional CPV code(s):       
      72212445 - Customer Relation Management software development services.       
   II.2.3) Place of performance:       
      Region Codes:               
         UKI - LONDON    
   II.2.4) Description of the procurement:       
      The procurement of a new Fundraising CRM will be conducted as an Open Procedure using the Delta eSourcing platform. Elements of the tender documents that will be published contain confidential information relating to security aspects of both our current CRM and the requirements for the new CRM. To protect this confidential information we require that potential bidders sign a non disclosure agreement (NDA) before we release the full specification and supporting information to them. The purpose of this Prior Information Notice is to alert potential bidders to this requirement before the publication of the Contract Notice, which is currently anticipated to happen on the 30th of September 2024, to allow NDAs to be completed in advance wherever possible. To request a copy of the NDA template please email CRMprocurement@britishmuseum.org including the text "BM.24.071 NDA request" in the subject line and include the email address that is associated with your account on the Delta eSourcing system. Potential bidders may still complete the NDA process to gain access to the documentation once the Contract Notice has been published.    
   II.2.14) Additional information       
      Not Provided


II.3) Estimated Date of publication
         30/09/2024
      
      
Section IV: Procedure   

IV.1) Description       
   IV.1.8) Information about Government Procurement Agreement (GPA )
         The contract is covered by the Government Procurement Agreement (GPA) - YES

Section VI: Complementary Information    
VI.3) Additional Information:       
   To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=886056027
GO-2024916-PRO-27719240 TKR-2024916-PRO-27719239        

VI.5) Date Of Dispatch Of This Notice: 16/09/2024