Sheffield Teaching Hospitals: Patient survey, monitoring and questionnaire services.

UK-Sheffield: Survey services.

Section I: Contracting Authority
   I.1)Name, Addresses and Contact Point(s):
      Sheffield Teaching Hospitals NHS Foundation Trust
      Herries Road, Sheffield, S5 7AU, United Kingdom
      Tel. +44 1142713912, Fax. +44 1142711860, Email: edward.nicholson@sth.nhs.uk
      Attn: Edward Nicholson

      Further information can be obtained at: As Above       
      Specifications and additional documents: As Above       
      Tenders or requests to participate must be sent to: As Above       
   
   I.2)Type of the contracting authority:
      Body governed by public law

   I.3) Main activity:
      Health

   I.4) Contract award on behalf of other contracting authorities:
      The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract: SERVICES
   II.1)Description
      II.1.1)Title attributed to the contract by the contracting authority: Patient survey, monitoring and questionnaire services.
      II.1.2)Type of contract and location of works, place of delivery or of performance: SERVICES         
         Service Category: 8

         Region Codes: UK - UNITED KINGDOM         
      II.1.3) Information about a public contract, a framework or a dynamic purchasing system:The notice involves a public contract                                                       
      
      II.1.5)Short description of the contract or purchase:
      Survey services. We are looking for a Supplier to provide both or one of the following service streams.

The Friends and Family Test.
This is currently mandatory for acute inpatients, A&E and maternity services. In order to ensure that the data can be reliably compared, Trusts across England collect the information in a similar way, using the same question and applying common methodological approaches.

Local Survey Programme.
The Trust’s Local Survey Programme currently consists of using hand-held digital devices to collect systematic ‘on the spot’ reports from patients within the hospital. The system has the flexibility to collect and analyse data on the essential aspects of patient experience and locally tailored questions, where clinical staff or managers want to check how they are doing at ward level or with the progress of specific improvement initiatives.

Approximately 450 patient interviews are undertaken by trained volunteers each month and reporting/feedback is near real-time. However, the system is resource intensive as it relies on a team of around 50 volunteers and the number of surveys undertaken is limited by volunteer capacity. The Trust is keen to explore other systems that may increase and improve feedback, in particular systems which enable local surveys to be offered to all patients, rather than just a sample.
         
      II.1.6)Common Procurement Vocabulary:
         79311000 - Survey services.
         

      II.1.7) Information about Government Procurement Agreement (GPA):
         The contract is covered by the Government Procurement Agreement (GPA): No       
      II.1.8)Lots:
         This contract is divided into lots: Yes          
         If yes, tenders should be submitted for: One or more lots

      II.1.9)Information about variants:
         Variants will be accepted: No    
   
   II.2)Quantity Or Scope Of The Contract
      II.2.1)Total quantity or scope:
      Not Provided      
      
      II.2.2)Options: Not Provided         
         II.2.3)Information about renewals:
            This contract is subject to renewal: Not Provided         
   II.3)Duration Of The Contract Or Time-Limit For Completion      
      Not Provided
   Information About Lots
            
      Lot No: 1
      Title: Friends and Family Test

      1)Short Description:      
      The Friends and Family Test is currently mandatory for acute inpatients, A&E and maternity services. In order to ensure that the data can be reliably compared, Trusts across England collect the information in a similar way, using the same question and applying common methodological approaches.

      2)Common Procurement Vocabulary:
         79311000 - Survey services.
         
      3)Quantity Or Scope: Not Provided
               
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots: Not Provided
               
      Lot No: 2
      Title: Local Survey Programme

      1)Short Description:      
      The Trust’s Local Survey Programme currently consists of using hand-held digital devices to collect systematic ‘on the spot’ reports from patients within the hospital. The system has the flexibility to collect and analyse data on the essential aspects of patient experience and locally tailored questions, where clinical staff or managers want to check how they are doing at ward level or with the progress of specific improvement initiatives.

Approximately 450 patient interviews are undertaken by trained volunteers each month and reporting/feedback is near real-time. However, the system is resource intensive as it relies on a team of around 50 volunteers and the number of surveys undertaken is limited by volunteer capacity. The Trust is keen to explore other systems that may increase and improve feedback, in particular systems which enable local surveys to be offered to all patients, rather than just a sample.

      2)Common Procurement Vocabulary:
         79311000 - Survey services.
         
      3)Quantity Or Scope: Not Provided
               
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots: Not Provided
                  
Section III: Legal, Economic, Financial And Technical Information
   III.1)Conditions relating to the contract
      III.1.1)Deposits and guarantees required:
      Not Provided
      
      III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
      Not Provided
      
      III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
      Not Provided
      
      III.1.4)Other particular conditions:
         The performance of the contract is subject to particular conditions: Not Provided      
   III.2)Conditions For Participation
      III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers:
      Not Provided      
      III.2.2)Economic and financial capacity
         Economic and financial capacity - means of proof required:         
         Not Provided
      
      III.2.3)Technical capacity
         Technical capacity - means of proof required         
         Not Provided      
      III.2.4)Information about reserved contracts: Not Provided   
   III.3)Conditions Specific To Service Contracts
      III.3.1)Information about a particular profession:
         Execution of the service is reserved to a particular profession: Not Provided      
      III.3.2)Staff responsible for the execution of the service:
         Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: Not Provided
Section IV: Procedure
   IV.1)Type Of Procedure
      IV.1.1)Type of procedure: Restricted
      
      IV.1.2)Limitations on the number of operators who will be invited to tender or to participate:
                Not Provided
   
   IV.2)Award Criteria
      IV.2.1)Award criteria:      
         The most economically advantageous tender in terms of
            The criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

      IV.2.2)Information about electronic auction:
         An electronic auction will be used: Not Provided
   IV.3)Administrative Information
      IV.3.1)File reference number attributed by the contracting authority: Not Provided      
      IV.3.2)Previous publication(s) concerning the same contract: Not Provided
      IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document:


         Not Provided      
      
      IV.3.4)Time-limit for receipt of tenders or requests to participate
         Date: 12/03/2014
         Time: 17:00      
      IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates: Not Provided      
      IV.3.6)Language(s) in which tenders or requests to participate may be drawn up:         English
         


Section VI: Complementary Information

   VI.1)This Is A Recurrent Procurement: Not Provided
   VI.2)Information about European Union funds:
      The contract is related to a project and/or programme financed by European Union funds: Not Provided      
   VI.3)Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.

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GO-2014129-PRO-5422733 TKR-2014129-PRO-5422732
   
   VI.4)Procedures For Appeal
      VI.4.1)Body responsible for appeal procedures:
      Not Provided

      VI.4.2)Lodging of appeals: Not Provided   
   
      VI.4.3)Service from which information about the lodging of appeals may be obtained:
            Not Provided

   VI.5) Date Of Dispatch Of This Notice: 29/01/2014

ANNEX A