Clarity Procurement Solutions: Managed IT Hosting and Support Service

UK-London: Information technology services. *Duplicated*

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       EastendHomes Limited, United Kingdom
       3 Resolution Plaza, Spitalfields, London, E1 6PS, United Kingdom
       Tel. +44 1942725438, Email: nathan@clarityprocurement.co.uk
       Contact: Nathan Liptrot
       Main Address: https://www.eastendhomes.net/
       NUTS Code: UKI

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Housing and community amenities

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Managed IT Hosting and Support Service            
      Reference number: EH/IT/2022

      II.1.2) Main CPV code:
         72222300 - Information technology services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: The procurement of a new Managed IT Hosting and Support Service for EastendHomes.

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 1,656,522
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
            72250000 - System and support services.
            30211300 - Computer platforms.
            72253000 - Help-desk and support services.


      II.2.3) Place of performance
      Nuts code:
      UKI - LONDON
   
      Main site or place of performance:
      LONDON
             

      II.2.4) Description of the procurement: EastendHomes currently has an IT Managed Service contract which expires in November 2022. This is a fully outsourced and EastendHomes has no operational IT Personnel on its payroll.

The Supplier shall take over the hosting and support of all existing assets as appropriate to the proposed solution and either host these in the supplier’s data centres(s) and/or move to public and/or private cloud services.

The Managed Service shall include a service desk to be provided at the supplier’s offices providing all first, second, third line and support up to two (2) days per month of on-site assistance.

The Managed Service shall include:

•All compute and storage requirements
•All wide area network services
•All local area network services and equipment (LAN and WLAN)
•24x365 Proactive monitoring of all core IT services
•Backup and restore
•Disaster recovery
•Break/fix support for all infrastructure and associated components
•Support for core infrastructure operating systems, including hypervisors as required
•Security and version patching
•Break/fix support for all end-user devices and associated components
•Support for end-user device operating systems, including virtual desktops as required
•Support for desktop applications, including Microsoft Office 365
•Provisioning new end-user devices
•Configuration of mobile phones and similar
•Security management of all core infrastructure and all user end-user devices
•Assistance to promote security best practice throughout EastendHomes
•Full inventory management service for all IT assets
•Procurement support
•Implementation and configuration support
•Technical architecture and design
•Developing appropriate refresh cycles for all equipment
•Capacity management
•Advice regarding new technologies which may be appropriate for EastendHomes
•Risk management with respect to IT equipment and services

The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

      II.2.5) Award criteria:
       Not Provided

      II.2.11) Information about options
         Options: Yes
         Description of these options:The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/3DAUV375T9


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Restricted


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      A dynamic purchasing system was set up: No

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2022/S 000-012618
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Not Provided

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 10/10/2022

      V.2.2) Information about tenders
         Number of tenders received: 4
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: Not Provided

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Wanstor Limited, 04524830
             124 Borough High Street, London, SE11LB, United Kingdom
             NUTS Code: UKI
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 1,656,522          
         Total value of the contract/lot: 1,656,522
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=737999016

   VI.4) Procedures for review

      VI.4.1) Review body
          The High Court of England and Wales
          London, United Kingdom

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: EastendHomes will enter into the contract following a minimum 10 calendar day standstill period, starting on the day after the notification of the result. The Public Contracts Regulations 2015 (SI 2015/102) (as amended) (the Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the Regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the Regulations according to the remedy sought.

      VI.4.4) Service from which information about the review procedure may be obtained
          The Cabinet Office
          London, United Kingdom

   VI.5) Date of dispatch of this notice: 21/11/2022