Financial Services Compensation Scheme: Systemic Strategic Management, Business Transformation and Development Consultancy

UK-London: Business and management consultancy and related services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Financial Services Compensation Scheme
       Beaufort House, 15 St. Botolph Street, London, EC3A 7QU, United Kingdom
       Tel. +44 2073758175, Email: Procurement@fscs.org.uk
       Contact: Jean Mutudza
       Main Address: www.fscs.org.uk
       NUTS Code: UKI4

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Economic and financial affairs

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Systemic Strategic Management, Business Transformation and Development Consultancy            
      Reference number: FSCS411

      II.1.2) Main CPV code:
         79400000 - Business and management consultancy and related services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: The Scheme’s ambitious priorities for the 2020s will only be achieved through the ongoing and systemic transformation of our strategy, environment and leadership. The Financial Services Compensation Scheme is looking to appoint a Service Provider to deliver a business transformation consultancy service that deals with our entire business system - as opposed to dealing with its different parts independently ‒ not only to establish our strategy formulation as a vital force but also to impart real energy to the strategic process. The Service Provider must practice outcomes based leadership and apply a holistic, synergistic, and balanced approach to business systems that supports an effective re-engineering of our Target Operating Model to successfully meet the challenges and opportunities of the decade ahead.

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 1,000,000
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
      Not Provided

      II.2.3) Place of performance
      Nuts code:
      UKI4 - Inner London – East
   
      Main site or place of performance:
      Inner London – East
             

      II.2.4) Description of the procurement: Systemic Strategic Management, Business Transformation, and Development Consultancy – The Scheme’s ambitious priorities for the 2020s will only be achieved through the ongoing and systemic transformation of our strategy, environment and leadership. We need a business transformation consultancy service that deals with our entire business system - as opposed to dealing with its different parts independently ‒ not only to establish our strategy formulation as a vital force but also to impart real energy to the strategic process. They must practice outcomes based leadership and apply a holistic, synergistic, and balanced approach to business systems that supports an effective re-engineering of our Target Operating Model to successfully meet the challenges and opportunities of the decade ahead.

Systemic Strategic Management, Business Transformation, and Development Consultancy

1.Systemic Strategic Management is understanding how different parts of a system can influence one another within a whole. Systemic thinking, unlike analytical thinking, requires multiple skill sets to establish a holistic view of our operating system and explain its behaviour. Consistent with systems philosophy, systemic thinking concerns an understanding of a system by examining the linkages and interactions between the elements that comprise the whole of the system. In practice this means exploring inter-relationships (context and connections), perspectives (each role has their own unique perception of the situation) and boundaries (agreeing on scope, scale and what might constitute an improvement). Systemic thinking is particularly useful in addressing complex problems like the rising costs of consumer protection and the prevention of future harm within the financial services sector.

2.Business Transformation is a systemic and integrated management approach which is business driven and values oriented. Business Transformation can provide an overarching framework for multiple management disciplines such as business process architecture, communications, change and project management, data, and insight, leadership, and strategy. Business Transformation is the critical bridge between partial installation and full implementation of transformation initiatives and is essential to the delivery of sustained benefit and culture change.


Systemic Strategic Management, Business Transformation, and Development Consultancy can include new end to end business processes, teams and relationships, creating and utilising new capabilities, enhancing employee competencies, interrupting existing patterns of thinking and instigating powerful, sustainable change in behaviour, attitudes and shared values in pursuit of the desired culture shift.
3.Successful delivery partners must be able to demonstrate thought leadership and the capacity and capability i.e. the right people, skills, tools, and approach to provide timely strategic services, advice, and guidance on:

a)Strategy – for today and tomorrow;
b)Environment - organisational design/ redesign, organisational development, business process transformation, analysis, and redesign of service improvement;
c)Leadership – building the leadership capability to deliver on our strategy for today and tomorrow.

4.Successful partners will be expected to utilise specialist practitioners and in collaboration with the FSCS People Team engage with clients across organisational boundaries to support a range of activities. Moreover, because complex adaptive systems are continually evolving, demonstrable experience and expertise in systems thinking is required to enable organisational and social learning – and adaptive management.

      II.2.5) Award criteria:
      Quality criterion - Name: Quality / Weighting: 90
                  
      Cost criterion - Name: Price / Weighting: 10
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2021/S 000-009501
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: 1    
   Lot Number: Not Provided    
   Title: Not Provided

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 10/09/2021

      V.2.2) Information about tenders
         Number of tenders received: 12
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: Not Provided

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Ernst & Young Europe LLP, OC300001
             1 More London Place, London, SE1 2AF, United Kingdom
             NUTS Code: UKI
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 1,000,000          
         Total value of the contract/lot: 1,000,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=628279944

   VI.4) Procedures for review

      VI.4.1) Review body
          The Royal Court of Justice
          The Strand, London, United Kingdom
          Tel. +44 2073758197, Email: procurement@fscs.org.uk

      VI.4.2) Body responsible for mediation procedures
          The Royal Court of Justice
          The Strand, London, United Kingdom
          Tel. +44 2073758197, Email: procurement@fscs.org.uk

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
          Financial Services Compensation Scheme
          Beaufort House, 15 St. Botolph Street, London, EC3A 7QU, United Kingdom
          Tel. +44 2073758175

   VI.5) Date of dispatch of this notice: 23/09/2021