Sovereign Network Homes: Out of Hours Call Handling Contract 2021

UK-London: Call centre.
Section I: Contracting Authority
      I.1) Name and addresses
             Network Homes
             The Hive, 22 Wembley Park Blvd, London, HA9 0HP, United Kingdom
             Tel. +44 2087824312, Email: josephine.rodriques@networkhomes.org.uk
             Contact: Josephine Rodriques
             Main Address: https://www.delta-esourcing.com
             NUTS Code: UKI7
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided       
      The contract is awarded by a central purchasing body: Yes.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/uk
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent electronically via https://www.delta-esourcing.com to the abovementioned address       
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Body governed by public law
      I.5) Main activity
            Housing and community amenities

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: Out of Hours Call Handling Contract 2021       
      Reference Number: Not provided
      II.1.2) Main CPV Code:
      79512000 - Call centre.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: Network Homes require a contract for an ‘Out of Hours Call Handling Service’ for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)       
      II.1.5) Estimated total value:
      Value excluding VAT: 250,000       
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: No       
   
II.2) Description
      
      II.2.2) Additional CPV codes:
      79512000 - Call centre.
      
      II.2.3) Place of performance:
      UKI LONDON
      
      II.2.4) Description of procurement: Network Homes require a contract for an ‘Out of Hours Call Handling Service’ for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 250,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 59       
      This contract is subject to renewal: Yes       
      Description of renewals: not provided
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: https://www.delta-esourcing.com/respond/cj7xg6z9m7       


Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
      not provided    
      III.1.2) Economic and financial standing       
      List and brief description of selection criteria:
      not provided    
      Minimum level(s) of standards possibly required (if applicable) :       
      not provided    
      III.1.3) Technical and professional ability
      List and brief description of selection criteria:       
      not provided    
      Minimum level(s) of standards possibly required (if applicable) :          
      not provided
      III.1.5) Information about reserved contracts (if applicable)   
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No       
      The execution of the contract is restricted to the framework of sheltered employment programmes: No    
      
   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession    
      Reference to the relevant law, regulation or administrative provision:          
      Not Provided    
      III.2.2) Contract performance conditions       
      not provided          
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description OPEN
      IV.1.1) Type of procedure: Open   
   
   IV.1.3) Information about a framework agreement or a dynamic purchasing system    
         The procurement involves the establishment of a framework agreement - NO    
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided    
   
   
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes       
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided       
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 09/03/2021 Time: 12:00
            
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,       
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
         Duration in month(s): 5
      
      IV.2.7) Conditions for opening of tenders:
         Date: 09/03/2021
         Time: 17:00
      

Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: No    
   Estimated timing for further notices to be published: Not provided
   VI.2) Information about electronic workflows
   Electronic ordering will be used No       
   Electronic invoicing will be accepted Yes       
   Electronic payment will be used Yes       
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Network Homes is one of the UK’s leading housing associations with over 40 years’ experience developing award-winning homes. A member of the G15 Group of London’s largest housing associations, we own and manage over 20,000 homes across London, Hertfordshire and the South East. We love to build homes and we take great pride in the quality of the homes we deliver. We develop homes for a variety of affordable tenures including social, affordable and intermediate rents, shared ownership and rent to buy products such as London Living Rent. We also develop homes for market sale and for market rent. We also manage and develop a ranges of tenures for older people.
We have a strong track record of development and regeneration, with an ambitious growth strategy of 5,000 new homes over the next 5 years and secure development pipeline of approximately 2,500 homes. We have strong relationships with Homes England, the GLA, and Local Authorities across our operational area.
Network Homes’ Growth Strategy sets out our ambition to deliver 1,000 units a year within London and Hertfordshire which will be delivered through three procurement routes: land, S106 opportunities and package deals and this framework will help us deliver this.
We have and maintain an impressive pipeline of development opportunities, with schemes of varying scales, ranging from garage site redevelopments, neighbourhood-transforming regeneration schemes, land-led residential developments of 100 units+, up to significant mixed use opportunities including a 575 unit residential-led development in Southall and a 1,600 unit placemaking scheme at Northwick Park. Where the opportunity is right, we look at the potential for joint ventures.
We usually have between fifteen and twenty development sites between the stages of offer accepted and exchange and expect this rate to remain constant over the framework period.
Network Homes has a number of wholly owned subsidiaries who will be entitled to call off contracts under this Framework. It is also likely to be used by local authorities who use us as a development agency.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=564101699
   VI.4) Procedures for review
   VI.4.1) Review body:
             Royal Courts of Justice
       The Strand, London, WC2A 2LL, United Kingdom
   VI.4.2) Body responsible for mediation procedures:
             Not provided
          London, United Kingdom
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:    
    Not Provided    
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
          Not provided
       Not provided, United Kingdom
   VI.5) Date Of Dispatch Of This Notice: 02/02/2021

Annex A