University of Exeter has published this notice through Delta eSourcing
Notice Summary |
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Title: | UOE/2016/046 - Provision of a Student Recruitment CRM system |
Notice type: | Contract Notice |
Authority: | University of Exeter |
Nature of contract: | Supplies |
Procedure: | Competitive Dialogue |
Short Description: | The provision of a Student Recruitment CRM system to support the vision for the Student Recruitment project is to provide a sector leading prospective student experience which maximises recruitment through optimised organisation structures, processes and systems which support recruitment activities for Home/EU and International UG, PGT and PGR students from pre-enquiry through to the 1st December census. The optimisation of student recruitment activities will promote more co-ordinated, strategically aligned and collaborative working as well as introduce better integrated leaner processes across the whole end to end student recruitment cycle leading to an enhanced student experience. Within this project, the CRM system project workstream aims to deliver the software solution that will aid full engagement with these prospective students while aligning with new processes and ways of working for our colleagues supporting student recruitment across the University. |
Published: | 02/12/2016 10:29 |
View Full Notice
Section I: Contracting Authority
I.1) Name and addresses
University of Exeter
Procurement Services,, Northcote House, The Queen's Drive, Exeter, EX4 4QJ, United Kingdom
Tel. +44 1392661000, Email: e.raddon@exeter.ac.uk
Contact: www.in-tendhost.co.uk/university of exeter
Main Address: www.exeter.ac.uk, Address of the buyer profile: www.in-tendhost.co.uk/universityofexeter
NUTS Code: UKK4
I.2) Joint procurement
The contract involves joint procurement: No.
In the case of joint procurement involving different countries, state applicable national procurement law: Not provided
The contract is awarded by a central purchasing body: No.
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: www.in-tendhost.co.uk/universityofexeter
Additional information can be obtained from: the abovementioned address
Tenders or requests to participate must be sent electronically via www.in-tendhost.co.uk/universityofexeter to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title: UOE/2016/046 - Provision of a Student Recruitment CRM system
Reference Number: UOE/2016/046
II.1.2) Main CPV Code:
48000000 - Software package and information systems.
II.1.3) Type of contract: SUPPLIES
II.1.4) Short description: The provision of a Student Recruitment CRM system to support the vision for the Student Recruitment project is to provide a sector leading prospective student experience which maximises recruitment through optimised organisation structures, processes and systems which support recruitment activities for Home/EU and International UG, PGT and PGR students from pre-enquiry through to the 1st December census.
The optimisation of student recruitment activities will promote more co-ordinated, strategically aligned and collaborative working as well as introduce better integrated leaner processes across the whole end to end student recruitment cycle leading to an enhanced student experience.
Within this project, the CRM system project workstream aims to deliver the software solution that will aid full engagement with these prospective students while aligning with new processes and ways of working for our colleagues supporting student recruitment across the University.
II.1.5) Estimated total value:
Value excluding VAT: 1,250,000
Currency: GBP
II.1.6) Information about lots:
This contract is divided into lots: No
II.2) Description
II.2.2) Additional CPV codes:
48445000 - Customer Relation Management software package.
II.2.3) Place of performance:
UKK4 Devon
II.2.4) Description of procurement: The University of Exeter is looking for a Student Recruitment CRM system to support us in the following areas, with Enquiry management a primary focus.
oEnquiry Management. Enquiries capture (from Home/EU and International prospective students relating to UG, PGT (Post Graduate Taught) and PGR (Post Graduate Research programmes), processing and oversight/workflow
•Enquiries capture from a variety of sources
•Enquiries response (timely, informative, consistent and appropriate)
•Enquiries oversight and workflow
oRecruitment Relationship management (Home/EU/International, UG, PGT and PGR) and Outreach & widening participation support
•Engagement with enquirers to maintain contact and interest in the University
•Linking with SITS information, engaging with applicants and offer holders, supporting them through to registration and enrolment
•Track prospective students interactions with the University at various touchpoints
•Capture contacts information related to Outreach and WP activities
oRecruitment Communications, Marketing and Event management support
•Campaigns
•Support for events (Open days and Offer Holder Visit Days)
•Targeted, tailored marketing and engagement
oReporting and Market Research
•Flexible reporting
•Analysis and interrogation of information held
We are looking to actively work with Bidders to understand the possibilities and potential solutions, from their experience, that will best meet our needs. We are looking for a solution provider that will both implement the solution and work alongside us throughout the project, to help us maximise the benefits of the solution. The successful solution will be part of our wider Student Recruitment project and we seek to work in partnership with the successful bidder to enhance the student experience and optimise our student recruitment business processes.
We are looking to explore a fully hosted & an on premise solution. We will be comsidering contract options for both as part of the tender process. We are looking for a supplier who can support the University through the following project stages>
Design (Workshops)
Build (Functional/ Technical Specs)
Testing (Unit/SIT/ UAT)
Change Management – support in identifying new ways of working to maximise solution benefits
Training i.e. Train the Trainer
Implementation
Post-implementation support (Warranty, 1st, 2nd, 3rd line support)
Hosting
The University has a budget of between £950,000 and £1,250,000 excluding VAT for the full delivery of this project with a further £180,000 excluding VAT for the purchase of any hardware required by an on premise solution bid.
II.2.5) Award criteria:
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value:
Value excluding VAT: 1,250,000
Currency: GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 84
This contract is subject to renewal: No
Description of renewals: Not provided
II.2.9) Information about the limits on the number of candidates to be invited:
Not provided
Objective criteria for choosing the limited number of candidates: Not provided
II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided
Section III: Legal, Economic, Financial And Technical Information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Please see the procurement documentation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
List and brief description of selection criteria:
Not Provided
Minimum level(s) of standards possibly required (if applicable) :
Not Provided
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
List and brief description of selection criteria:
Not Provided
Minimum level(s) of standards possibly required (if applicable) :
Not Provided
III.1.5) Information about reserved contracts (if applicable)
The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No
The execution of the contract is restricted to the framework of sheltered employment programmes: No
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
Not Provided
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No
Section IV: Procedure
IV.1) Description COMPETITIVE_DIALOGUE
IV.1.1) Type of procedure:Competitive dialogue
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement - NO
In the case of framework agreements justification for any duration exceeding 4 years: Not Provided
IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue: Yes.
IV.1.6) Information about electronic auction:
An electronic auction will be used: No
Additional information about electronic auction: Not provided
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure:
Notice number in the OJ S: Not provided
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 06/01/2017 Time: 12:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates: 27/01/2017
IV.2.4) Languages in which tenders or requests to participate may be submitted: English,
IV.2.6) Minimum time frame during which the tenderer must maintain the tender: Not Provided
Section VI: Complementary Information
VI.1) Information about recurrence
This is a recurrent procurement: No
Estimated timing for further notices to be published: Not provided
VI.2) Information about electronic workflows
Electronic ordering will be used Yes
Electronic invoicing will be accepted Yes
Electronic payment will be used Yes
VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of bidders will be based solely on the criteria set out for the procurement.
The University's service requirements will be further detailed in the ITPD. These service requirements will be explored during the dialogue stages and any contract let as a result of this tender process will also allow the University to utilise additional integrated functionality contained within the successful solution using a set structure of modular add-ons as laid out within the contract documentation. For the avoidance of doubt this means that the University reserves the right to access modules within the system which may not have formed part of its minimum service requirements for this procurement process.The University anticipates that any such draw down will require additional consultancy support and reserves the right to obtain these services from the successful bidder or to procure an alternative provider as it considers appropriate in the circumstances. The consultancy support for the exploitation of additional integrated functionality is excluded from the University's project budget but will require pricing as set out in the ITPD.
The University will not be liable for any costs (including any third party costs, fees or expenses) incurred by those expressing an interest in,participating in any dialogue phase or tendering for this contract opportunity.
Bidders are advised that all communications, including SQ response, tender submissions and any supporting documentation must be written in English and must be priced in UK pounds sterling.
Nothing in this procurement process is intended to form any express or implied contractual relationship between the parties unless and until the award of a contract is concluded. Any contract entered into by the University as a consequence of this procurement will be considered to be a contract governed by English law and subject to the exclusive jurisdiction of the Courts of England and Wales.
The University reserves the right to terminate this procurement process (whether in whole or in part) or to vary the process at any time prior to the conclusion of the award of contract without liability.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=229758653
VI.4) Procedures for review
VI.4.1) Review body:
University of Exeter
Procurement Services, Finance Services, Northcote House, The Queen's Drive, Exeter, EX44QJ, United Kingdom
Tel. +44 1392661000, Email: procurement@exeter.ac.uk
Internet address: http://www.exeter.ac.uk/finance/procurement/
VI.4.2) Body responsible for mediation procedures:
Not provided
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Not Provided
VI.4.4) Service from which information about the lodging of appeals may be obtained:
Not provided
VI.5) Date Of Dispatch Of This Notice: 02/12/2016
Annex A
View any Notice Addenda
View Award Notice
Section I: Contracting Authority
I.1) Name, Addresses and Contact Point(s):
University of Exeter
Procurement Services,, Northcote House, The Queen's Drive, Exeter, EX4 4QJ, United Kingdom
Tel. +44 1392661000, Email: e.raddon@exeter.ac.uk
Contact: www.in-tendhost.co.uk/university of exeter
Main Address: www.exeter.ac.uk, Address of the buyer profile: www.in-tendhost.co.uk/universityofexeter
NUTS Code: UKK4
I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No
I.4)Type of the contracting authority:
Body governed by public law
I.5) Main activity:
Education
Section II: Object Of The Contract
II.1) Scope of the procurement
II.1.1) Title: UOE/2016/046 - Provision of a Student Recruitment CRM system
Reference number: UOE/2016/046
II.1.2) Main CPV code:
48000000 - Software package and information systems.
II.1.3) Type of contract: SUPPLIES
II.1.4) Short description: The provision of a Student Recruitment CRM system to support the vision for the Student Recruitment project is to provide a sector leading prospective student experience which maximises recruitment through optimised organisation structures, processes and systems which support recruitment activities for Home/EU and International UG, PGT and PGR students from pre-enquiry through to the 1st December census.
The optimisation of student recruitment activities will promote more co-ordinated, strategically aligned and collaborative working as well as introduce better integrated leaner processes across the whole end to end student recruitment cycle leading to an enhanced student experience.
Within this project, the CRM system project workstream aims to deliver the software solution that will aid full engagement with these prospective students while aligning with new processes and ways of working for our colleagues supporting student recruitment across the University.
II.1.6) Information about lots
This contract is divided into lots: No
II.1.7) Total value of the procurement (excluding VAT)
Value: 1,250,000
Currency:GBP
II.2) Description
II.2.2) Additional CPV code(s):
48445000 - Customer Relation Management software package.
II.2.3) Place of performance
Nuts code:
UKK4 - Devon
Main site or place of performance:
Devon
II.2.4) Description of the procurement: The University of Exeter is looking for a Student Recruitment CRM system to support us in the following areas, with Enquiry management a primary focus.
II.2.5) Award criteria:
Quality criterion - Name: Technical / Weighting: 60
Cost criterion - Name: Commercial / Weighting: 40
II.2.11) Information about options
Options: No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No
II.2.14) Additional information: Not Provided
Section IV: Procedure
IV.1) Description
IV.1.1)Type of procedure: Competitive Dialogue
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No
IV.1.6) Information about electronic auction
An electronic auction has been used: No
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJEU: 2016/S 235-428088
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No
Section V: Award of contract
Award Of Contract (No.1)
Contract No: Not Provided
Lot Number: Not Provided
Title: Not Provided
A contract/lot is awarded: Yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract: 12/06/2017
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: Not Provided
Number of tenders received from tenderers from other EU Member States: Not Provided
Number of tenders received from tenderers from non-EU Member States: Not Provided
Number of tenders received by electronic means: Not Provided
V.2.3) Name and address of the contractor
The contract has been awarded to a group of economic operators: No
Contractor (No.1)
Pythagoras Communications Ltd
Maidenhead, United Kingdom
NUTS Code: UKJ11
The contractor is an SME: No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: Not Provided
Total value of the contract/lot: 758,403
Currency: GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No
Section VI: Complementary information
VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of bidders will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=265065813
VI.4) Procedures for review
VI.4.1) Review body
University of Exeter
Procurement Services, Finance Services, Northcote House, The Queen's Drive, Exeter, EX44QJ, United Kingdom
Tel. +44 1392661000, Email: procurement@exeter.ac.uk
Internet address: http://www.exeter.ac.uk/finance/procurement/
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided
VI.4.4) Service from which information about the review procedure may be obtained
Not Provided
VI.5) Date of dispatch of this notice: 26/06/2017