The Student Loans Company Limited has published this notice through Delta eSourcing
| Notice Summary |
|---|
| Title: | GB-Glasgow: Contact Centre Services |
| Notice type: | Competitive Contract Award Notice |
| Authority: | The Student Loans Company Limited |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | |
| Published: | 15/04/2025 16:02 |
View Full Notice
1. Title: GB-Glasgow: Contact Centre Services
2. Awarding Authority:
Student Loans Company
10 Clyde Place, Glasgow, G5 8DF, United Kingdom
Tel. +44 1413062109, Email: commercial@slc.co.uk, URL: https://www.gov.uk/slc
Attn: Susan Ayre
3. Contract Type: Services
Sub Type: Other services.
4. Description: Customer services. Provision of an onshore (UK) Contact Centre(s) providing inbound telephone calls and Live Chat and assessing support will be the primary services required. We are looking for a sole Supplier who will provide the Services, from their own UK Contact Centres, in parallel to SLC providing services from its Contact Centres
5. CPV Codes:
79342300 - Customer services.
6. NUTS Codes :
UK - UNITED KINGDOM
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: UNITED KINGDOM,
8. Reference Attributed by the Awarding Authority: 2023-TR-0037
9. Awarded to:
Teleperformance Limited
National ID: 02060289, Spectrum House, Bond Street, Bristol, BS1 3LG, United Kingdom
Tel. +44 7747115208, URL: https://www.gov.uk/SLC
Attn: Sasha Jenkins
Value Cost: 82,600,000
Is Awardee likely to subcontract?: No Awarded to SME?: No
10. Date of Contract Award: 17/12/2024
11. Number of Tenders Received: 4
12. Other Information:
Other Information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=941831488 TKR-2025415-PRO-30175127
Suitable for VCO: Yes
Period of Work Start date: 31/03/2025
Period of Work End date: 30/03/2029