Financial Services Compensation Scheme: GB-London: FSCS465 Customer Satisfaction (call-off via FSCS425 Strategic Market Research Services)

  Financial Services Compensation Scheme has published this notice through Delta eSourcing

Notice Summary
Title: GB-London: FSCS465 Customer Satisfaction (call-off via FSCS425 Strategic Market Research Services)
Notice type: Competitive Contract Award Notice
Authority: Financial Services Compensation Scheme
Nature of contract: Not applicable
Procedure: Not applicable
Short Description:
Published: 07/12/2023 23:43

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Competitive Contract Award Notice

1. Title: GB-London: FSCS465 Customer Satisfaction (call-off via FSCS425 Strategic Market Research Services)
2. Awarding Authority:
    Financial Services Compensation Scheme
    Beaufort House, 15 St. Botolph Street, London, EC3A 7QU, United Kingdom
    Tel. +44 2073758175, Email: procurement@fscs.org.uk, URL: www.fscs.org.uk
    Attn: Jean Mutudza
3. Contract Type: Services
      Sub Type: Other services.

4. Description: Market research services. Provision of a service to ensure continued delivery of FSCS's Customer Satisfaction (CSAT) programme. The contract will include a review of the current service, followed by a proposal to innovate and refresh the service in order to deliver our future strategy.
5. CPV Codes:
   79310000 - Market research services.

6. NUTS Codes :
   UKI - LONDON

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: LONDON,
8. Reference Attributed by the Awarding Authority: FSCS465
9. Awarded to:

    Watermelon Research Limited
    National ID: 07917715, Po Box 70693, , 10a Greencoat Place, , LONDON, SW1P 9ZP, United Kingdom
    Tel. +44 7552289277, Email: MBarrett@watermelonresearch.com
    Contact: Mark Barrett, Attn: Mark Barrett
Value Cost: 335,536
Is Awardee likely to subcontract?: No Awarded to SME?: Yes
10. Date of Contract Award: 07/08/2023
11. Number of Tenders Received: 1
12. Other Information:
Other Information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=828722034
TKR-2023127-PRO-24718202
Suitable for VCO: Yes
Period of Work Start date: 11/09/2023
Period of Work End date: 30/09/2026
   



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