Victoria and Albert Museum has published this notice through Delta eSourcing
| Notice Summary |
|---|
| Title: | GB-London: V&A Customer Experience CX Standards |
| Notice type: | Competitive Contract Notice |
| Authority: | Victoria and Albert Museum |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | The V&A is looking to appoint a leading customer service expert to work closely with our visitor facing teams to co-create a set of people-focused V&A customer service standards that are bought-into and can be adopted and acted on. The customer service standards will define ‘what good customer service at the V&A looks like’ and support us in our goal of welcoming, connecting with and serving the needs of large, diverse, local, and global audiences. It will also create a consistency of service across all visitor-facing teams at all our London based sites. We anticipate the work will take approximately between 16-20 days between October 2023 and January 2024. Please download the Brief from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z |
| Published: | 08/08/2023 16:37 |
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1. Title: GB-London: V&A Customer Experience CX Standards
2. Awarding Authority:
Victoria and Albert Museum
Cromwell Road, Kensington, SW7 2RL, United Kingdom
Tel. +44 2079424733, Email: redesign@vam.ac.uk, URL: https://www.vam.ac.uk/
Attn: Redesign Team
3. Contract Type: Services
Sub Type: Management consultant services and related services.
4. Description: Business and management consultancy and related services. Business and management consultancy services. The V&A is looking to appoint a leading customer service expert to work closely with our visitor facing teams to co-create a set of people-focused V&A customer service standards that are bought-into and can be adopted and acted on.
The customer service standards will define ‘what good customer service at the V&A looks like’ and support us in our goal of welcoming, connecting with and serving the needs of large, diverse, local, and global audiences. It will also create a consistency of service across all visitor-facing teams at all our London based sites.
We anticipate the work will take approximately between 16-20 days between October 2023 and January 2024.
Please download the Brief from the below link:
https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z
5. CPV Codes:
79400000 - Business and management consultancy and related services.
79410000 - Business and management consultancy services.
6. NUTS Codes :
UKI3 - Inner London – West
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Inner London – West,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category K:10K to 25K
Currency: GBP
10. Deadline for Expression of Interest: 10/09/2023 17:00:00
11. Address to which they must be sent:
Responses must be submitted electronically by email to redesign@vam.ac.uk by Sunday 10th of September
Email: redesign@vam.ac.uk
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
The Brief can be downloaded from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=801016953
TKR-202388-PRO-23600336
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 02/10/2023
Period of Work End date: 31/01/2024
Is this a Framework Agreement?: no