Financial Services Compensation Scheme: FSCS425 Strategic Market Research Services

UK-London: Market research services.
Section I: Contracting Authority
      I.1) Name and addresses
             Financial Services Compensation Scheme
             Beaufort House, 15 St. Botolph Street, London, EC3A 7QU, United Kingdom
             Tel. +44 2073758197, Email: jean.mutudza@fscs.org.uk
             Contact: Jean Mutudza
             Main Address: www.fscs.org.uk
             NUTS Code: UKI
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided       
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./445BXD4275
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent to the abovementioned address       
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Body governed by public law
      I.5) Main activity
            Economic and financial affairs

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: FSCS425 Strategic Market Research Services       
      Reference Number: FSCS425
      II.1.2) Main CPV Code:
      79310000 - Market research services.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: Provision of strategic market research services to include brand & communications research, customer experience research & design and policy and stakeholder research (Lot 1) and in-house market research (Lot 2).       
      II.1.5) Estimated total value:
      Value excluding VAT: 2,000,000       
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: Yes       
      Tenders may be submitted for: All lots
      Maximum number of lots that may be awarded to one tenderer: Not provided
      The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not provided

II.2) Description
II.2) Description Lot No. 1
      
      II.2.1) Title: Strategic Market Research Services       
      Lot No: 1       
      II.2.2) Additional CPV codes:
      79310000 - Market research services.
      
      II.2.3) Place of performance:
      UKI LONDON
      
      II.2.4) Description of procurement: 1.0Background and examples of market research conducted:

FSCS currently conducts a range of market research across different parts of the business. We are now seeking to create a company-wide market research framework, where we can call upon a small group of trusted research partners to fulfil our strategic market research needs. Overall, we anticipate having no more than 6 strategic research partners that we can call upon.

While we don’t have set research briefs defined at this stage, FSCS is entering into an important period of strategic change where we will be refreshing our future corporate strategy, brand strategy, undertaking a full CX transformation and developing a whole new policy and stakeholder strategy. We therefore anticipate significant ad-hoc market research work across all these key areas.

To date we’ve undertaken a significant number of research projects in recent years and have leveraged various methodologies:

1.1Qual and Quant Research

We’ve historically run focus groups and quant research on an ad-hoc and continuous basis. This has been largely to get feedback on certain aspects of our service or to help us define our current brand platform or communication strategy.

1.2User Feedback and CX Research Surveys

We invite visitors to our website and online claims service to comment on the website and its usability and to suggest any improvements

1.3Mystery Shopping & Stakeholder Research

We’ve regularly undertaken research to understand financial services firms’ understanding of FSCS and how they talk to their customers about us as well as ad-hoc research among MPs to shape our approaches to policy and stakeholder management.


2.0Future service requirements
Moving forward we are keen to evolve our requirements and focus on strategic market research providers that can provide specific areas of expertise. We recognize that traditional methodologies have evolved and there are newer more innovative, agile research methods that have come on to the market post Covid (such as online co-creation panels and more agile research platforms). We are looking for innovative methods and ‘method neutral’ partners who can provide added value and thought leadership to our chosen areas of strategic development as outlined in paragraphs 1.1 to 1.3 above.

2.1 We are specifically interested in market research partners who have experience in Financial Services Market Research & Insight, and in addition have significant experience across one or more of the following areas of expertise, leveraging the latest techniques in both qualitative and quantitative market research.

(i) Strategic Brand and Communications

(ii) Customer Experience Research & Design; and

(iii) Policy and Stakeholder Research
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 1,000,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 24       
      This contract is subject to renewal: Yes       
      Description of renewals: FSCS reserves the right to extend the framework agreement on 2 occasions by up to 12 months on each occasion.
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged minimum number: 3
            / Maximum number: 6       
      Objective criteria for choosing the limited number of candidates: Lot 1.1 – FSCS are intending to shortlist the Top 6 tenderers who achieve a score of 65% and over
Lot 1.2 – FSCS are intending to shortlist the Top 5 tenderers who achieve a score of 65% and over
Lot 1.3 – FSCS are intending to shortlist the Top 5 tenderers who achieve a score of 65% and over
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/445BXD4275       
II.2) Description Lot No. 2
      
      II.2.1) Title: In-House Market Research       
      Lot No: 2       
      II.2.2) Additional CPV codes:
      79310000 - Market research services.
      
      II.2.3) Place of performance:
      UKI LONDON
      
      II.2.4) Description of procurement: FSCS is focused on becoming an insight and data driven organization, currently entering into an important period of strategic change where we will be refreshing our future corporate and brand strategy, undertaking a full CX transformation and developing a whole new policy and stakeholder strategy.

Increasingly, FSCS requires to undertake quick, agile, cost-effective research across different topics and business areas. We are therefore interested in market research technology providers who can provide us with capability to carry our own internal market research activity as and when required, at a low cost. This would include capability such as:

•Building and deploying our own surveys with our own audience (e.g. customer/stakeholder) or an external panel
•Conducting our own polls
•Building our own internal panel

We’re looking for one trusted research partner to provide us with an agile, online solution that can allow us to deploy our own surveys and collect the data, but that offers flexibility in terms of the level of support needed for each individual project. We are looking for a tiered approach to service and pricing, whereby some projects will be mostly DIY while other may need higher levels of support, for example in terms of questionnaire design, scripting and/or data reporting and analysis.

Ideally, the solution should offer:
•Customisable target audience, offering both nationally representative (UK only) but also with option to create bespoke samples or source our own respondents
•Survey and question templates (English only)
•Option to create surveys with different levels of complexity (e.g. question types, skip logic, quotas/selection, validation, loops/rotation, formatting, image/video/audio)
•Survey testing (e.g. via link sharing)
•Automated dashboard (customisable charts, results filtering tools, editable labels)
•Cross tabulation tool
•Topline results available to download in Excel, PPT, PDF, SPSS
•Respondent level data in Excel/SPSS
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 100,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 24       
      This contract is subject to renewal: Yes       
      Description of renewals: FSCS reserves the right to extend the framework agreement on two occasions by up to 12 months on each occasion.
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged minimum number: 2
            / Maximum number: 4       
      Objective criteria for choosing the limited number of candidates: FSCS are intending to shortlist the Top 4 tenderers who achieve a score of 65% and over
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       


Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
      Membership of the UK Market Research Society    
      III.1.2) Economic and financial standing          
      Selection criteria as stated in the procurement documents       
      List and brief description of selection criteria:       
      Not Provided    
      Minimum level(s) of standards possibly required (if applicable) :       
      Not Provided    
      III.1.3) Technical and professional ability    
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:       
      Not Provided      
      Minimum level(s) of standards possibly required (if applicable) :          
      Not Provided   
      III.1.5) Information about reserved contracts (if applicable)   
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No       
      The execution of the contract is restricted to the framework of sheltered employment programmes: No    
      
   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession    
      Reference to the relevant law, regulation or administrative provision:          
      Not Provided    
      III.2.2) Contract performance conditions          
      Not Provided          
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description NEGOTIATED
      IV.1.1) Type of procedure:   
   
   IV.1.3) Information about a framework agreement or a dynamic purchasing system    
         The procurement involves the establishment of a framework agreement    
         Framework agreement with several operators       
         Envisaged maximum number of participants to the framework agreement: 7           
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided    
   IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue: No.
   IV.1.5) Information about negotiation: No.
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No       
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided       
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 05/01/2023 Time: 14:00
      IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates: Not Provided       
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,       
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
         Duration in month(s): 6
      
      

Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: Yes    
   Estimated timing for further notices to be published: 4 years
   VI.2) Information about electronic workflows
   Electronic ordering will be used Yes       
   Electronic invoicing will be accepted Yes       
   Electronic payment will be used Yes       
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.Prospective tenderers are invited to a Supplier Briefing where FSCS will be able to expand on their requirements, the procurement process and prospective tenderers will be able to ask questions. The Briefing will be held via MS Teams on 12th December @ 1400hrs. Details will be included in the Tender pack
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=740817181
   VI.4) Procedures for review
   VI.4.1) Review body:
             The Royal Court of Justice
       The Strand, London, United Kingdom
       Tel. +44 2073758197, Email: procurement@fscs.org.uk
   VI.4.2) Body responsible for mediation procedures:
             The Royal Court of Justice
          The Strand, London, United Kingdom
          Tel. +44 2073758197, Email: procurement@fscs.org.uk
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:    
    Not Provided    
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
          Financial Services Compensation Scheme
       Beaufort House, 15 St. Botolph Street, London, EC3A 7QU, United Kingdom
       Tel. +44 2073758175
   VI.5) Date Of Dispatch Of This Notice: 01/12/2022

Annex A