The Arts Council of England: Quality Evaluation Framework

UK-London: Software programming and consultancy services.


Preliminary Questions
   This notice is for prior information only: Yes
   This notice aims at reducing time-limits for receipt of tenders: No
   This notice is a call for competition: No
         
Section I: Contracting Authority

I.1) Name and addresses:
       The Arts Council of England
       21 Bloomsbury Street, London, WC1B 3HF, United Kingdom
       Tel. +44 1615374120, Email: amanda.jones@artscouncil.org.uk
       Contact: Amanda Jones
       Main Address: https://www.artscouncil.org.uk/
       NUTS Code: UK
      Specifications and additional documents: As Above
I.2) Joint procurement:
   The contract involves joint procurement: No.
   The contract is awarded by a central purchasing body: No .

I.3) Communication          
   Further information can be obtained from: the above mentioned address

I.4) Type of the contracting authority    
   Body governed by public law
I.5) Main activity:    
   Other activity: Grant Funding

Section II: Object
      
II.1) Scope of the procurement - 1
   II.1.1) Title: Quality Evaluation Framework    
          Reference number: 406 ACE ITT
   II.1.2) Common Procurement Vocabulary:       
      72200000 - Software programming and consultancy services.
   II.1.3) Type of contract: SERVICES
   II.1.4) Short description:    
      Quality Evaluation Framework: A quality evaluation tool that captures data and provides users with insights into what audiences, participants, peers, artists and creative practitioners think about the work they produce.          
   II.1.5) Estimated total value:       
      Value excluding VAT (give figures only) : 1,350,000 - GBP
   II.1.6) Information about lots:
      This contract is divided into lots: No          
      Maximum number of lots that may be awarded to one tenderer: Not Provided       
      The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not Provided

II.2) Lot Description          
   II.2.2) Additional CPV code(s):       
      48900000 - Miscellaneous software package and computer systems.          
      72000000 - IT services: consulting, software development, Internet and support.          
      79310000 - Market research services.          
      79311000 - Survey services.          
      73110000 - Research services.          
      73210000 - Research consultancy services.       
   II.2.3) Place of performance:       
      Region Codes:               
         UK - UNITED KINGDOM    
   II.2.4) Description of the procurement:       
      This notice is not a call for competition. Arts Council England intend to issue the call for competition on or after 8.4.2022 with procurement documentation including a formal invitation to tender and contract terms. This notice is for information only, to allow bidders time to consider their tendering strategy and, where applicable, to discuss with joint venture partners or sub-contractors how the services may be delivered before the tender is published. Arts Council England reserves the right not to proceed with the procurement or procure the services through alternative procurement arrangements.

Bidders may also raise questions about the procurement and Arts Council England’s requirements by contacting us via the Delta e-sourcing portal: https://www.delta-esourcing.com/respond/Y7Z3Z2297T    
   II.2.14) Additional information          
      If you are interested in the opportunity, please submit the typical terms and conditions that you would enter into with customers for similar services. Arts Council England may review these to help develop its own contract, but is under no obligation to incorporate any potential supplier terms into its own contract.    


II.3) Estimated Date of publication
         01/04/2022
      
      
Section IV: Procedure   

IV.1) Description       
   IV.1.8) Information about Government Procurement Agreement (GPA )
         The contract is covered by the Government Procurement Agreement (GPA) - YES

Section VI: Complementary Information    
VI.3) Additional Information:       
   Arts Council England is seeking a suitably qualified service provider, consortium or contractor (which may be a joint venture comprising of a number of suppliers, or a prime contractor that may sub-contract certain elements of the services) to deliver a quality evaluation tool that provides users with insights into what audiences, participants, peers, artists and creative practitioners think about the work they produce. The evaluation framework should use self, peer and public assessment to capture the quality of arts and cultural work. It should support prior intention setting and capture both quantitative scoring and qualitative feedback. There is an existing set of quality metrics that have been developed in partnership with the cultural sector that will be available for use by the chosen supplier. More information can be found here: Quality Metrics pilot | Arts Council England; https://www.artscouncil.org.uk/quality-metrics/quality-metrics#section-1

The service will include the provision of two key elements:
1)Provision of a digital platform
2)Consultancy and support services

The service should have the ability to support up to 1,000 users.

The collected data should be available directly to the submitting organisation as both raw data and through insights reporting (dashboards, reports etc.), as well as appropriately anonymised versions made publicly available on a regular basis.

The service should include the provision of a technical support functionality, which includes a helpdesk, alongside guidance materials, webinars etc. on how to use the tool. The supplier should also support the users to use the framework effectively, for example guides on best practice for gathering feedback and extracting insights from the collected data.

The system must be fully functional and in operation by 1 April 2023. Any required system development, testing and onboarding must be scheduled to take place before this date.

The purpose of this procurement is to identify the most economically advantageous provider to use the principles of the quality metrics framework to support the arts and cultural sector to adopt and embed a toolkit to help them better understand the impact of their work on the people that experience it.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=669256698
GO-2022223-PRO-19700347 TKR-2022223-PRO-19700346        

VI.5) Date Of Dispatch Of This Notice: 23/02/2022